New twist to old Store.exe question?

Discussion in 'Windows Small Business Server' started by LDD15, Jul 24, 2007.

  1. LDD15

    LDD15 Guest

    There are lots of post in here about the Store.exe issue. I have had this
    issue before and I believe that someone in this newsroom had me change the
    threshold. The problem went away and all was well.

    The new twist. I recently added another 2GB of RAM to our server and the
    Store.exe is allocating... is back. Does anyone know why this occured as a
    result of added memory and what should I do about it? Do I just change the
    threshold again?

    Thanks.
     
    LDD15, Jul 24, 2007
    #1
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  2. Hello Customer,

    Thank you for posting here.

    According to your description, I understand that . If I have misunderstood
    the problem, please don't hesitate to let me know.

    Based on my research, I suggest we try the following steps to see if we can
    resolve this issue:

    1. Install the Exchange 2003 sp2 on SBS
    Exchange Server 2003 Service Pack 2
    http://www.microsoft.com/downloads/details.aspx?FamilyID=535BEF85-3096-45F8-
    AA43-60F1F58B3C40&displaylang=en

    2. If you have more than 2 GB RAM on the server, the issue may also occur
    if you send/receive a large number of e-mail messages. You may make sure
    that Exchange Server 2003 can make efficient use of that memory.

    - Add the /3GB switch to the Boot.ini file on the server.
    - Set the /USERVA=3030 parameter in the Boot.ini file.
    - Configure the HeapDeCommitFreeBlockThreshold registry value in the
    following registry key, and then restart the server:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
    Value name: HeapDeCommitFreeBlockThreshold
    Value type: REG_DWORD
    Value data: 0x00040000 (recommended)
    Value default: not present

    You may also increase the number of messages Exchange can send at one time.

    Related information:

    316739 How to Use the /USERVA Switch in the Boot.ini File to Tune /3GB
    Configurations
    http://support.microsoft.com/?id=316739

    810371 XADM: Using the /Userva Switch on Windows Server 2003-Based Exchange
    Servers
    http://support.microsoft.com/?id=810371

    823440 You Must Use the /3GB Switch When You Install Exchange Server 2003
    on a Windows Server 2003-Based System
    http://support.microsoft.com/?id=823440

    815372 How to Optimize Memory Usage in Exchange Server 2003
    http://support.microsoft.com/?id=815372

    3. Do clean boot to narrow down this issue

    To clean boot the problematic computer, please use the steps below:
    a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
    (without the quotation marks). Click OK.

    b. In the System Configuration Utility (MSConfig) window, click to select
    the Selective Startup button.

    c. Click to clear the check mark from the "Load startup items" below
    Selective Startup.

    d. Click the Services tab, click to check the "Hide All Microsoft Services"
    box, and remove all the check marks from the remained Non-Microsoft
    Services. Please note that the Exchange services could be marked as
    non-Microsoft. Please do not disable those services.

    e. Click OK to close the MSConfig window. Click Yes when you are asked to
    restart your computer in order to enable the changes.

    f. After restarting, please check whether this issue will reoccur.

    If we cannot resolve the issue after we perform the above steps, please
    kindly help me collect some information for further investigation:

    1. How do you know the Store.exe is allocating? If you see it from the Task
    Manager, please capture screenshots on the Task Manager and send the
    pictures to me at

    2. Please try to remove the additional memory from SBS, does the issue
    disappear?

    3. Gather MPS network report on SBS:

    a. Download MPSrepot_network from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_NETWORK.EXE

    b. Run MPSRPT_NETWORK.exe on the server box.

    c. The tool will automatically collect the information. This procedure will
    take 10~15 minutes.

    d. Open Windows Explorer, navigate to the folder:
    %SystemRoot%\MPSReports\Network\Reports\Cab\

    e. Send the .cab file directly to me at

    Hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
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    Microsoft engineers can only focus on one issue per thread. Although we
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    For urgent issues, you may want to contact Microsoft CSS directly. Please
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    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: New twist to old Store.exe question?
    | thread-index: AcfN9IGaMviAztFXSYy7P5w9SuOsMA==
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    | From: =?Utf-8?B?TEREMTU=?= <>
    | Subject: New twist to old Store.exe question?
    | Date: Tue, 24 Jul 2007 06:14:03 -0700
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    |
    | There are lots of post in here about the Store.exe issue. I have had this
    | issue before and I believe that someone in this newsroom had me change
    the
    | threshold. The problem went away and all was well.
    |
    | The new twist. I recently added another 2GB of RAM to our server and the
    | Store.exe is allocating... is back. Does anyone know why this occured as
    a
    | result of added memory and what should I do about it? Do I just change
    the
    | threshold again?
    |
    | Thanks.
    |
     
    Terence Liu [MSFT], Jul 25, 2007
    #2
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