No contacts after upgrading WLM

Discussion in 'Windows Live Messenger' started by Spyke, Oct 20, 2008.

  1. Spyke

    Spyke Guest

    After upgrading my Windows Live Messenger i can't see any of my contacts in
    the messenger though my contact list is there when i go to hotmail.com. I
    know this is a problem as my friends are facing it too but please can anyone
    tell me solution for it.

    ThankYou
     
    Spyke, Oct 20, 2008
    #1
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  2. Hi Spyke.

    sorry you ran into this.

    if you go to www.hotmail.com, do your contacts show up?
    Can you try signing and signing out a few times and see if that resolves
    your problem?
    If it doesn't can you send your local log files to and
    put in the description that you can't see your contacts?
    Vista %localappdata%\Microsoft\Messenger\MsnMsgr.txt & Contactslog.txt
    XP %USERPROFILE%\Local Settings\Application
    Data\Microsoft\Messenger\Msnmsgr.txt & contactslog.txt

    We're working on fixing the underlying problem and any help you can give us
    would be great!
    Thanks!
    Nick H.
    Windows Live Messenger Test Team.
     
    Nick H. [MSFT], Oct 20, 2008
    #2
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  3. Spyke

    Ryan Guest

    HI There,
    I am having the same problem..
    Windows XP (fresh, clean install) with a fresh clean install of windows Live
    Messanger

    ContactsLog,txt
    *********************************************************************************
    *
    * Log opened: 2009-01-10T21:17:19Z
    *
    Windows Live Communications Platform 14.0.8050.120
    *********************************************************************************
    [13:17:19.40] 0f78 Contacts: UserState
    CUserState::[email protected]: (User='',
    Application='msnmsgr.exe', Types='7') == '0124CCA0', auth='7', sync='0'
    [13:17:19.40] 0f78 Contacts: UserState
    CUserState::[email protected]: (User='',
    Target='Initial', Application='msnmsgr.exe') AuthNeeded == <0x 0>
    [13:17:19.40] 0c28 Contacts: UserState
    CUserState::[email protected]:
    (User='') -- enabling policy
    [13:17:19.40] 0f78 Contacts: UserState
    CUserState::[email protected]: (User='',
    Target='storage.msn.com')[1/2]
    [13:17:19.40] 0f78 Contacts: UserState
    CUserState::[email protected]: (User='',
    Target='contacts.msn.com')[2/2]
    [13:17:19.43] 0c8c Contacts: Storage
    CContactStorage::[email protected]:
    (, 0, real) finished with hr=0x0
    [13:17:22.65] 0c8c Contacts: Storage
    CContactStorage::[email protected]:
    (, 0, shadow) finished with hr=0x0
    [13:17:22.73] 0c8c Contacts: Replication
    CAbchServiceAdapter::[email protected]: Initial Sync Starting
    [13:17:22.84] 0c8c Contacts: Replication
    CAbchRequestBase::[email protected]: command =
    Sharing\Pull\Membership, AB = Personal
    [13:17:23.54] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]: status = 301
    [13:17:23.54] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]: command =
    Sharing\Pull\Membership, AB = Personal
    [13:17:24.42] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]:
    [13:17:25.07] 0c8c Contacts: Replication
    CAbchRequestBase::[email protected]: command = Contacts\PullPaged,
    AB = Personal
    [13:17:25.32] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]: status = 301
    [13:17:25.32] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]: command = Contacts\PullPaged,
    AB = Personal
    [13:17:26.10] 0ef8 Contacts: Roaming
    CAbPullHandler::[email protected]: Storage profile
    contains updated properties - pulling
    [13:17:26.10] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]:
    [13:17:28.12] 0c8c Contacts: Roaming
    CStorageSeedHandler::[email protected]: Aborting seeding operation.
    Either we already seeded, or we haven't fully initialized yet. (flags = 0x1
    | annotation = 1)
    [13:17:28.12] 0c8c Contacts: Roaming
    CStorageSoapAPIWrapper<struct IStorageProfileCallback>::[email protected]:
    Making Soap API call for: GetProfile
    [13:17:37.78] 0ef8 Contacts: Roaming
    CStorageSoapAPIWrapper<struct IStorageProfileCallback>::[email protected]:
    Soap API call for http://www.msn.com/webservices/storage/2008/GetProfile got
    re-directed to:
    https://blu1.storage.msn.com:443/storageservice/schematizedstore.asmx
    [13:17:37.78] 0ef8 Contacts: Roaming
    CStorageSoapAPIWrapper<struct IStorageProfileCallback>::[email protected]:
    Making Soap API call for: GetProfile
    [13:17:38.46] 0ef8 Contacts: Roaming
    CStoragePullHandler::[email protected]: *Roaming*
    CStoragePullHandler::OnComplete(0x0), m_eState = 0
    [13:17:38.46] 0ef8 Contacts: Roaming
    CStorageActionHandler::[email protected]: Saving pulled data -
    Expression Profile Timestamp: 2009-01-08T06:12:41.00-00:00
    [13:17:38.53] 0c8c Contacts: Replication
    CAbchServiceAdapter::[email protected]: Initial Sync Completed with
    (0x 0)
    [13:17:39.92] 0c8c Contacts: Roaming
    CStorageLocalHandler::[email protected]: Local Sync, update local timestamp to
    : 2009-01-10T21:17:49Z
    [13:17:39.92] 0c8c Contacts: Roaming
    CStorageActionHandler::[email protected]: Saving pulled data -
    Expression Profile Timestamp: 2009-01-10T21:17:49.00-00:00
    [13:17:40.10] 0c8c Contacts: Roaming
    CStorageSeedHandler::[email protected]: Aborting seeding operation.
    Either we already seeded, or we haven't fully initialized yet. (flags = 0x3
    | annotation = 1)
    [13:18:22.87] 0c8c Contacts: Replication
    CAbchRequestBase::[email protected]: command =
    Contacts\Push\Contact\Update, AB = Personal
    [13:18:23.14] 0ef8 Contacts: Replication
    CAbchRequestBase::OnRedi[email protected]: status = 301
    [13:18:23.14] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]: command =
    Contacts\Push\Contact\Update, AB = Personal
    [13:18:23.45] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]:
    [13:18:23.46] 0c8c Contacts: Replication
    CAbchRequestBase::[email protected]: command =
    Contacts\Push\Contact\Update, AB = Personal
    [13:18:23.67] 0ef8 Contacts: Replication
    CAbchRequestBase::[email protected]:
    [13:18:47.43] 0f78 Contacts: Alerts
    CLmcdataInterop::p[email protected]: ABChangeNotify Alert
    [2009-01-10T13:18:28.4-08:00].

    ---------
    I do not have the Msnmsgr.txt

    I would like to add: If I clickon Actions, Video, Send MY Webcam ... it will
    show a list of online contacts (same with starting/sending anything including
    a message) .. also, when a contact logs in, i get the popup for that.

    The ONLY place the contacts are not shows is in my contact list.

    Please help
    Ryan
     
    Ryan, Jan 10, 2009
    #3
  4. Spyke

    Davur Guest

    I am experiencing the same problem as both Spyke and Ryan here.

    I just installed the latest version (Noon, Friday 20th of December,
    Melbourne, Australia). I am using the latest version from the windows live
    messenger website. I can't say which version number that is as another
    problem with the new messenger is that pressing Help -> About does absolutely
    nothing.

    Just like Ryan describes I can see my contacts by pressing Actions -> Send
    an instant message for example. However the main contact list is empty.

    I can add that I upgraded on two machines one Win XP Pro and one Win XP
    Home. On the Home computer it works just fine.
     
    Davur, Feb 20, 2009
    #4
  5. Spyke

    sherif Guest

    Please help me to get my contacts I can't see it after upgrade and I tried
    to login from web and then relogin from wlm but nothing has changed
     
    sherif, Apr 20, 2009
    #5
  6. I am seeing the same problem. Call it a wild stab in the dark but I would say
    this looks abit off...

    Roaming CStorageSeedHandler::[email protected]: Aborting seeding
    operation. Either we already seeded, or we haven't fully initialized yet.
    (flags = 0x3 | annotation = 1)

    Abridged log follows...

    *********************************************************************************
    *
    * Log opened: 2009-04-23T19:34:51Z
    *
    Windows Live Communications Platform 14.0.8064.0206
    *********************************************************************************
    [20:34:51.43] 03b0 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Application='msnmsgr.exe', Types='7') == '012510A0', auth='7', sync='0'
    [20:34:51.43] 03b0 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Target='Initial', Application='msnmsgr.exe') AuthNeeded == <0x 0>
    [20:34:51.43] 03b0 Contacts: UserState
    CUserState::[email protected]:
    (User='<address removed>') -- enabling policy
    [20:34:54.25] 0a28 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Target='contacts.msn.com')[1/2]
    [20:34:54.25] 0a28 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Target='storage.msn.com')[2/2]
    [20:34:54.28] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (<address removed>, 0,
    real) finished with hr=0x0
    [20:34:56.93] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (<address removed>, 0,
    shadow) finished with hr=0x0
    [20:34:56.96] 0e5c Contacts: Replication
    CAbchServiceAdapter::[email protected]: Initial Sync Starting
    [20:34:57.01] 0e5c Contacts: Replication
    CAbchRequestBase::[email protected]: command =
    Sharing\Pull\Membership, AB = Personal
    [20:35:00.56] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, sot: 9, sid: 0x00000005, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    ....
    [20:35:00.56] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, sot: 9, sid: 0x00000008, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    [20:35:00.56] 0f94 Contacts: Replication
    CAbchRequestBase::[email protected]:
    [20:35:00.56] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, sot: 9, sid: 0x00000009, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    ....
    [20:35:00.59] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, sot: 9, sid: 0x00000045, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    [20:35:00.62] 0e5c Contacts: Replication
    CAbchRequestBase::[email protected]: command = Contacts\PullPaged,
    AB = Personal
    [20:35:00.62] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/shadow, sot: 9, sid: 0x00000005, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    [20...
    [20:35:04.00] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/shadow, contact, name: <address removed>, sid: 0x00000077)
    finished with rowid: , hr=0x8007000e
    [20:35:04.23] 0f94 Contacts: Roaming
    CAbPullHandler::[email protected]: Storage profile
    contains updated properties - pulling
    [20:35:04.23] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, contact, name: <address removed>, sid: 0x00000078) finished
    with rowid: , hr=0x8007000e
    ....
    [20:35:05.18] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, contact, <name removed> sid: 0x0000009f) finished with
    rowid: , hr=0x8007000e
    [20:35:05.18] 0f94 Contacts: Replication
    CAbchRequestBase::[email protected]:
    [20:35:05.18] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, contact, <name removed> sid: 0x000000a0) finished with
    rowid: , hr=0x8007000e
    ....
    [20:35:05.21] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, contact, <name removed> sid: 0x000000af) finished with
    rowid: , hr=0x8007000e
    [20:35:05.25] 0e5c Contacts: Roaming
    CStorageSeedHandler::[email protected]: Aborting seeding operation.
    Either we already seeded, or we haven't fully initialized yet. (flags = 0x1
    | annotation = 1)
    [20:35:05.25] 0e5c Contacts: Roaming
    CStorageSoapAPIWrapper<struct IStorageProfileCallback>::[email protected]:
    Making Soap API call for: GetProfile
    [20:35:05.25] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/shadow, contact, <name removed> sid: 0x0000009f) finished with
    rowid: , hr=0x8007000e
    ....
    [20:35:05.29] 0e5c Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/shadow, contact, <name removed> sid: 0x000000af) finished with
    rowid: , hr=0x8007000e
    [20:35:06.89] 0f94 Contacts: Roaming
    CStoragePullHandler::[email protected]: *Roaming*
    CStoragePullHandler::OnComplete(0x0), m_eState = 0
    [20:35:06.89] 0f94 Contacts: Roaming
    CStorageActionHandler::[email protected]: Saving pulled data -
    Expression Profile Timestamp: 2009-04-14T21:03:05.00-00:00
    [20:35:06.92] 0e5c Contacts: Replication
    CAbchServiceAdapter::[email protected]: Initial Sync Completed with
    (0x 0)
    [20:35:08.89] 0e5c Contacts: Roaming
    CStorageLocalHandler::[email protected]: Local Sync, update local timestamp to
    : 2009-04-23T19:35:18Z
    [20:35:08.89] 0e5c Contacts: Roaming
    CStorageActionHandler::[email protected]: Saving pulled data -
    Expression Profile Timestamp: 2009-04-23T19:35:18.00-00:00
    [20:35:08.93] 0e5c Contacts: Roaming
    CStorageSeedHandler::[email protected]: Aborting seeding operation.
    Either we already seeded, or we haven't fully initialized yet. (flags = 0x3
    | annotation = 1)
    [20:37:20.89] 0f78 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Application='msnmsgr.exe') == '012510A0'
    [20:37:20.89] 0f78 Contacts: UserState
    CUserState::D[email protected]:
    (User='<address removed>') -- disabling policy
    *********************************************************************************
    *
    * Log closed (normally) at 2009-04-23T19:37:31Z
    *
    *********************************************************************************
    *********************************************************************************
    *
    * Log opened: 2009-04-23T19:38:59Z
    *
    Windows Live Communications Platform 14.0.8064.0206
    *********************************************************************************
    [20:38:59.57] 0ec0 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Application='msnmsgr.exe', Types='7') == '012510A0', auth='7', sync='0'
    [20:38:59.57] 0ec0 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Target='Initial', Application='msnmsgr.exe') AuthNeeded == <0x 0>
    [20:38:59.57] 0ab0 Contacts: UserState
    CUserState::[email protected]:
    (User='<address removed>') -- enabling policy
    [20:39:03.42] 0ec0 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Target='contacts.msn.com')[1/2]
    [20:39:03.42] 0ec0 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Target='storage.msn.com')[2/2]
    [20:39:03.45] 07ec Contacts: Storage
    CContactStorage::[email protected]: (<address removed>, 0,
    real) finished with hr=0x0
    [20:39:04.64] 07ec Contacts: Storage
    CContactStorage::[email protected]: (<address removed>, 0,
    shadow) finished with hr=0x0
    [20:39:04.70] 07ec Contacts: Replication
    CAbchServiceAdapter::[email protected]: (sot = 3) The checksums
    don't match!
    [20:39:04.70] 07ec Contacts: Replication
    CAbchServiceAdapter::[email protected]: (sot = 5) The checksums
    don't match!
    [20:39:04.70] 07ec Contacts: Replication
    CAbchServiceAdapter::[email protected]: (sot = 9) The checksums
    don't match!
    [20:39:04.70] 07ec Contacts: Replication
    CAbchServiceAdapter::[email protected]: clearing MEMBERSHIP
    timestamps due to corruption in the filesystem!!!
    [20:39:04.70] 07ec Contacts: Replication
    CAbchServiceAdapter::[email protected]: clearing AB timestamps
    due to corruption in the filesystem!!!
    [20:39:04.70] 07ec Contacts: Replication
    CAbchServiceAdapter::[email protected]: Initial Sync Starting
    [20:39:04.75] 07ec Contacts: Replication
    CAbchRequestBase::[email protected]: command =
    Sharing\Pull\Membership, AB = Personal
    [20:39:08.29] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, sot: 9, sid: 0x00000005, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    ....
    [20:39:08.29] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, sot: 9, sid: 0x0000000f, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    [20:39:08.29] 0bb8 Contacts: Replication
    CAbchRequestBase::[email protected]:
    [20:39:08.29] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, sot: 9, sid: 0x00000010, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    [20...
    [20:39:08.31] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, sot: 9, sid: 0x00000045, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    [20:39:08.32] 07ec Contacts: Replication
    CAbchRequestBase::[email protected]: command = Contacts\PullPaged,
    AB = Personal
    [20:39:08.32] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/shadow, sot: 9, sid: 0x00000005, name: <none>, rowid: <none>)
    finished insert with hr=0x8007000e
    ....
    [20:39:11.34] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/shadow, contact, <name removed> sid: 0x0000009e) finished with
    rowid: , hr=0x8007000e
    [20:39:11.65] 0bb8 Contacts: Replication
    CAbchRequestBase::[email protected]:
    [20:39:11.65] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/real, contact, <name removed> sid: 0x000000a2) finished with
    rowid: , hr=0x8007000e
    ....
    [20:39:11.71] 07ec Contacts: Roaming
    CStorageSeedHandler::[email protected]: Aborting seeding operation.
    Either we already seeded, or we haven't fully initialized yet. (flags = 0x3
    | annotation = 1)
    [20:39:11.71] 07ec Contacts: Replication
    CAbchServiceAdapter::[email protected]: Initial Sync Completed with
    (0x 0)
    [20:39:11.73] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/shadow, contact, <name removed> sid: 0x0000009f) finished with
    rowid: , hr=0x8007000e
    ....
    [20:39:11.84] 07ec Contacts: Storage
    CContactStorage::[email protected]: (store: <address
    removed>/0/shadow, contact, <name removed> sid: 0x000000af) finished with
    rowid: , hr=0x8007000e
    [20:39:12.45] 07ec Contacts: Roaming
    CStorageLocalHandler::[email protected]: Local Sync, update local timestamp to
    : 2009-04-23T19:39:22Z
    [20:39:12.45] 07ec Contacts: Roaming
    CStorageActionHandler::[email protected]: Saving pulled data -
    Expression Profile Timestamp: 2009-04-23T19:39:22.00-00:00
    [20:39:12.50] 07ec Contacts: Roaming
    CStorageSeedHandler::[email protected]: Aborting seeding operation.
    Either we already seeded, or we haven't fully initialized yet. (flags = 0x3
    | annotation = 1)
    [20:39:44.35] 0f18 Contacts: UserState
    CUserState::[email protected]: (User='<address removed>',
    Application='msnmsgr.exe') == '012510A0'
    [20:39:44.35] 0f18 Contacts: UserState
    CUserState::D[email protected]:
    (User='<address removed>') -- disabling policy
    *********************************************************************************
    *
    * Log closed (normally) at 2009-04-23T19:39:57Z
    *
    *********************************************************************************
     
    ThingOnASpring, Apr 23, 2009
    #6
  7. Hi!

    there seems to be a problem with your local contact store (DB) integrity.

    Can you try these steps below:
    1. go to messenger's sign-in window
    2. click "forget me"
    3. exit & restart messenger.
    4. try again.

    thanks.
    Nick H.

     
    Nick H [MSFT], Apr 29, 2009
    #7
  8. Spyke

    PARA Guest

    the trick of clicking "forget me" then restarting the messenger worked for me
    !!!
    how simple !! :) thanks bro
     
    PARA, Nov 8, 2009
    #8
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