No longer receiving emails from specific account

Discussion in 'Windows Vista Mail' started by Big M, May 26, 2009.

  1. Big M

    Big M Guest

    After many months of trouble free use windows mail is no longer picking up
    mails from my primary email account with virgin.net. I have tried removing
    and adding the account again through tools, accounts, but it now gives me the
    box "Windows Security" and asks me to verify both username and password for
    my mail server which I have just resubmitted - it wont take the details I
    input and continues to give me that box - if I click the X to close that
    window I get the following error message - Account: 'pop.virgin.net',
    Server: 'pop.virgin.net', Protocol: POP3, Server Response: '-ERR invalid
    command', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number:
    0x800CCC91
     
    Big M, May 26, 2009
    #1
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  2. Big M

    Big M Guest

    Panic over - problem now solved
     
    Big M, May 26, 2009
    #2
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  3. Big M

    mac Guest

    Thanks for telling us what the problem was.
     
    mac, May 26, 2009
    #3
  4. PA Bear [MS MVP], May 26, 2009
    #4
  5. Big M

    ataulbee Guest

    I'm having the same problem. my default email is downloading but my other
    email is not. how did you fix it?
     
    ataulbee, May 30, 2009
    #5
  6. Big M

    t-4-2 Guest

    See if this help :
    On each and every one of your accounts, do this :
    Tools > Accounts > highlight the account > Properties > Advanced. Under
    Delivery heading, put a checkmark on " Leave a copy of messages on server "
    t-4-2
     
    t-4-2, May 30, 2009
    #6
  7. Big M

    ataulbee Guest

     
    ataulbee, May 30, 2009
    #7
  8. Big M

    ataulbee Guest

    it's already checked. I tried another person's suggestion to check webmail
    and see if there are any messages and there were almost 300. I sent an email
    from my yahoo and that didn't go through either. when I click on the receive
    from the problem account that it says execute, but not completed. aargh!
     
    ataulbee, May 30, 2009
    #8
  9. Do you get an error message when you try to receive? If so,
    right-click on your error message, copy, then paste it into a reply here.
    We can't do much troubleshooting without the complete error message.
     
    Gary VanderMolen, May 30, 2009
    #9
  10. Big M

    ataulbee Guest

    nope. just doesn'tdownload any messages.

     
    ataulbee, May 30, 2009
    #10
  11. One other thing to check: Tools, Accounts, select that account,
    Properties, on the General tab make sure "Include this account..."
    is checked.

    If no joy, that account may be corrupted, so delete it. Restart
    Windows Mail, then recreate the account.
    Which antivirus are you running? Some of them cause problems with
    Windows Mail over time.
     
    Gary VanderMolen, May 30, 2009
    #11
  12. Big M

    ataulbee Guest

    now something even stranger. I go to webmail & forward to my working address
    and I am getting 2 copies?
     
    ataulbee, May 30, 2009
    #12
  13. Let's stick to one issue at a time.
    How about that error message?
     
    Gary VanderMolen, May 30, 2009
    #13
  14. Big M

    ataulbee Guest

    oh sorry! I answered on the last post that I did not get an error message
    just no downloaded messages. it says executing and not completed.
     
    ataulbee, May 31, 2009
    #14
  15. Big M

    ataulbee Guest

    deleted and recreated the account. no luck. I have the latest version of
    Norton.
     
    ataulbee, May 31, 2009
    #15
  16. Norton security products are among the top three troublemakers for
    Windows Mail. Symptoms often don't surface until several months have
    gone by, or until an update occurs.
    First, be sure to disable its email scanning, for the reason explained here:
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    Several users here have reported that Symantec will give you a free
    upgrade to Norton Antivirus 2009, which may cure the problem. If
    interested, contact Symantec via online chat.

    Disabling the Norton program is often insufficient. Do a trial uninstall,
    followed by using their debris removal tool:
    http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

    Instead of uninstalling your antivirus, another option is to upgrade to
    Windows Live Mail, which is more resistant to the adverse effects of overly
    intrusive antivirus products: http://download.live.com/wlmail
     
    Gary VanderMolen, Jun 1, 2009
    #16
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