No sound from WMP11, system sounds okay, iTunes, Rhapsody, etc. ok

Discussion in 'Windows Media Player' started by Neil, Jun 21, 2007.

  1. Neil

    Neil Guest

    I'm running Windows Media Player 11 on my Windows XP Home SP2 system. I just
    noticed that I'm getting no sound from Windows Media Player. My system
    sounds, iTunes, RealPlayer, Rhapsody are all working perfectly. I don't
    receive any error messages. If I click on a file in my library to play, it
    starts playing without any sound. Following is the Technical Support
    Information produced by Media Player.

    Does anyone have a clue, why all of a sudden, WMP is not working properly
    but all other sounds are working fine. I have the latest sound drivers and
    my WMP11 is up to date too.

    Thank you,

    Technical Support Information

    Windows Media Player
    Version 11.0.5721.5145
    Operating System
    Version: 5.1.2600 System Locale: en-us
    Service Pack: 2.0 User Locale: en-us
    Build Lab: 2600.xpsp_sp2_gdr.070227-2254 Geo ID: United States
    Type: Workstation DRM Version: 11.0.5721.5145
    Architecture: x86 Indiv Version:
    Processors: 2

    Media Player Binaries
    Name Version Name Version Name Version
    wmp.dll 11.0.5721.5145 wmpband.dll 11.0.5721.5145 wmpcore.dll
    wmplayer.exe 11.0.5721.5145 mpvis.dll 11.0.5721.5145 wmpui.dll
    wmploc.dll 11.0.5721.5145 wmpdxm.dll 11.0.5721.5145 wmpcd.dll
    wmpps.dll 11.0.5721.5145 wmpasf.dll 11.0.5721.5145 wmvcore.dll 11.0.5721.5145
    wmpeffects.dll 11.0.5721.5145 wmpshell.dll 11.0.5721.5145
    wmlaunch.exe 11.0.5721.5145 migrate.exe

    Other Binaries
    Name Version Name Version Name Version
    psapi.dll 5.1.2600.2180 iphlpapi.dll 5.1.2600.2912 WININET.dll 7.0.6000.16473
    drmv2clt.dll 11.0.5721.5145 msv1_0.dll 5.1.2600.2180 SXS.DLL 5.1.2600.3019
    msnetobj.dll 11.0.5721.5145 rtutils.dll 5.1.2600.2180 VBScript.dll
    mlang.dll 6.0.2900.2180 TAPI32.dll 5.1.2600.2180 JScript.dll
    msxml3.dll 8.70.1113.0 rasman.dll 5.1.2600.2180 scriptcl.dll
    SSDPAPI.dll 5.1.2600.2180 RASAPI32.dll 5.1.2600.2180 COMRes.dll
    WINHTTP.dll 5.1.2600.2180 MsPMSP.dll 11.0.5721.5145 CLBCATQ.DLL
    upnphost.dll 5.1.2600.3077 netapi32.dll 5.1.2600.2976 gdiplus.dll
    ATL.DLL 3.5.2284.0 MSWMDM.dll 11.0.5721.5145 msctfime.ime 5.1.2600.2180
    adsldpc.dll 5.1.2600.2180 USERENV.dll 5.1.2600.2180 xpsp2res.dll
    ACTIVEDS.dll 5.1.2600.2180 midimap.dll 5.1.2600.2180 IadHide5.dll
    MPRAPI.dll 5.1.2600.2180 MSACM32.dll 5.1.2600.2180 dbghelp.dll 5.1.2600.2180
    mdnsNSP.dll msacm32.drv 5.1.2600.0 SHELL32.dll 6.0.2900.3051
    winrnr.dll 5.1.2600.2180 wdmaud.drv 5.1.2600.2180 WINMM.dll 5.1.2600.2180
    DNSAPI.dll 5.1.2600.2938 IMAGEHLP.dll 5.1.2600.2180 MSVFW32.dll 5.1.2600.2180
    wmpnssci.dll 11.0.5721.5145 MSASN1.dll 5.1.2600.2180 VERSION.dll
    rasadhlp.dll 5.1.2600.2938 CRYPT32.dll 5.131.2600.2180 OLEAUT32.dll
    wshtcpip.dll 5.1.2600.2180 WINTRUST.dll 5.131.2600.2180 SHLWAPI.dll
    hnetcfg.dll 5.1.2600.2180 WS2HELP.dll 5.1.2600.2180 COMCTL32.dll
    mswsock.dll 5.1.2600.2180 WS2_32.dll 5.1.2600.2180 ole32.dll 5.1.2600.2726
    WMDMPS.dll 11.0.5721.5145 MFPlat.DLL 11.0.5721.5145 msvcrt.dll 7.0.2600.2180
    sensapi.dll 5.1.2600.2180 SAMLIB.dll 5.1.2600.2180 uxtheme.dll 6.0.2900.2180
    MSVCR71.dll 7.10.3052.4 WLDAP32.dll 5.1.2600.2180 IMM32.DLL 5.1.2600.2180
    rapistub.dll 4.2.4876.0 NTMARTA.DLL 5.1.2600.2180 GDI32.dll 5.1.2600.3099
    msi.dll 3.1.4000.4039 SETUPAPI.dll 5.1.2600.2180 USER32.dll 5.1.2600.3099
    MSVCR80.dll 8.0.50727.762 MSIMG32.dll 5.1.2600.2180 RPCRT4.dll 5.1.2600.2180
    CEUTIL.dll 4.5.5096.0 urlmon.dll 7.0.6000.16473 ADVAPI32.dll 5.1.2600.2180
    WSOCK32.dll 5.1.2600.2180 WMASF.DLL 11.0.5721.5145 kernel32.dll 5.1.2600.3119
    rapi.dll 4.5.5096.0 Secur32.dll 5.1.2600.2180 ntdll.dll 5.1.2600.2180
    cewmdm.dll 11.0.5721.5145 iertutil.dll 7.0.6000.16473
    rsaenh.dll 5.1.2600.2161 Normaliz.dll 6.0.5441.0

    Audio Codecs
    Type Name Format Binary Version
    ACM Microsoft IMA ADPCM CODEC 0011 imaadp32.acm 5.1.2600.2180
    ACM Microsoft ADPCM CODEC 0002 msadp32.acm 5.1.2600.2180
    ACM Microsoft CCITT G.711 A-Law and u-Law CODEC 0007 msg711.acm 5.1.2600.0
    ACM Microsoft GSM 6.10 Audio CODEC 0031 msgsm32.acm 5.1.2600.0
    ACM DSP Group TrueSpeech(TM) Software CODEC 0022 tssoft32.acm
    ACM Microsoft G.723.1 CODEC 0042 msg723.acm
    ACM Windows Media Audio 0161 msaud32.acm
    ACM Sipro Lab Telecom audio codec 0130 sl_anet.acm
    ACM Fraunhofer IIS MPEG Layer-3 Codec (professional) 0055 l3codecp.acm
    ACM Messenger Audio Codec 028E sirenacm.dll
    ACM Microsoft PCM Converter 0001
    DMO InterVideo G726Dec DMO 0045 G726Dec.dll
    DMO WMAudio Decoder DMO 0160, 0161, 0162, 0163 wmadmod.dll 11.0.5721.5145
    DMO WMAPro over S/PDIF DMO 0162 wmadmod.dll 11.0.5721.5145
    DMO WMA Voice Decoder DMO 000A, 000B wmspdmod.dll 11.0.5721.5145

    Video Codecs
    Type Name Format Binary Version
    ICM Cinepak Codec by Radius cvid iccvid.dll
    ICM Intel 4:2:0 Video V2.50 I420 msh263.drv 5.1.2600.2180
    ICM Intel Indeo(R) Video R3.2 IV32 ir32_32.dll
    ICM Intel IYUV codec IYUV iyuv_32.dll 5.1.2600.2180
    ICM Microsoft RLE MRLE msrle32.dll 5.1.2600.2180
    ICM Microsoft Video 1 MSVC msvidc32.dll 5.1.2600.0
    ICM Microsoft YUV UYVY msyuv.dll 5.3.2600.2180
    ICM Toshiba YUV Codec Y411 tsbyuv.dll 5.1.2600.0
    ICM Microsoft YUV UYVY msyuv.dll 5.3.2600.2180
    ICM Microsoft H.263 Video Codec M263 msh263.drv 5.1.2600.2180
    ICM Microsoft H.261 Video Codec M261 msh261.drv 5.1.2600.2180
    DMO WMVideo Advanced Decoder DMO WMVA, WVP2 wmvadvd.dll 11.0.5721.5145
    DMO Mpeg4s Decoder DMO mp4s, MP4S, m4s2, M4S2 MP4SDECD.dll 11.0.5721.5145
    DMO WMV Screen decoder DMO MSS1, MSS2 WMVSDECD.dll 11.0.5721.5145
    DMO WMVideo Decoder DMO WMV1, WMV2, WMV3, WMVA, WVC1, WMVR, WMVP, WVP2
    WMVDECOD.dll 11.0.5721.5145
    DMO Mpeg43 Decoder DMO mp43, MP43 MP43DECD.dll 11.0.5721.5145
    DMO Mpeg4 Decoder DMO MPG4, mpg4, mp42, MP42 MPG4DECD.dll 11.0.5721.5145

    MPEG/DVD Filters
    Type Name Binary Version
    video InterVideo Video Decoder
    video Ulead DVD Video decoder 2
    video Ligos MPEG Video Decoder
    video Ulead MPEG Video Decoder
    audio InterVideo Audio Decoder
    audio Ulead DVD Audio decoder 2
    audio Ulead MPEG Audio Decoder
    audio Ligos MPEG Audio Decoder

    Type Name Binary Version
    Window Plus! Alarm Clock AlarmClockPlugin.dll
    Window Plus! Audio Converter ACPlugIn.dll
    Window Plus! CD Label Maker CDLMPlugin.dll
    Now Playing Plus! Sleep Timer SleepTimer.dll
    Background Plus! Sleep Timer (Background) SleepTimer.dll
    Background Windows Live Messenger Music Plugin psmsong.8.1.0178.00.dll

    Name Key Binary Version Audible
    CinemaNow CinemaNow
    eMusic emusic
    f.y.e. download zone FYE_production
    Live365 Radio Network Live365
    Media Guide MediaGuide
    Movielink MovieLink
    MusicGiants HD Music Store MusicGiants
    Napster Napster
    PassAlong Music Store PassAlong
    PayPlay.FM Music Downloads PayPlay.FM Puretracks
    SongTouch SongTouch
    V CAST Music VCastMusic
    VidZone VidZone
    Wal-Mart Music Downloads WalMart
    XM Radio Online XMRadio

    Content Partner
    None Found
    Neil, Jun 21, 2007
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  2. Neil

    Neil Guest

    Hi Neil,

    I resolved my problem, but wanted to thank you for responding and tell you
    of the resolution.

    To answer your questions:
    - I was trying to listen to MP3 and WMA files
    - No sound was produced even when I played a CD
    - No, mute was not selected

    I resolved the issue by selecting Speakers in the devices section, and
    changing what was there to something else. I saved my selection and it still
    did not work. I then ran DXDIAG and went through the sound tests. All
    worked fine. I went back into WMP and set the Speakers back to what it was
    supposed to be. It then started working. Sorry I can't be more specific.

    Thanks again for the response.
    Neil, Jun 26, 2007
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