No ZoneAlarm problems SP3, KB951748, KB952287, KB946648 Security U

Discussion in 'Windows Update' started by Dave S, Aug 25, 2008.

  1. Dave S

    Dave S Guest

    No ZoneAlarm installed, still problems SP3, KB951748, KB952287, KB946648
    Security Updates

    Four windows Security Updates for Windows XP are causing problems on a
    Windows XP media edition ACER T180.

    1) SP3 - stops Internet connection. Uninstall to get it back. (I don't
    have ZoneAlarm installed so it's not that)
    Without SP3 installed.
    2) KB951748 - stops Internet connection. Uninstall to get it back. (I don't
    have ZoneAlarm installed so it's not that)
    3) KB952287 - fails to install error 0x8007f0ed:
    4) KB946648 - fails to install error 0x8007f0ed:

    I use FireFox 3 as my main browser, Bullguard as the firewall and virus, I
    uninstalled Bullguard to try and get KB951748 working, that didn't help.
    Access through a router Netgear DG834 (wired) that allocates a specific
    internal IP address to the PC based on the MAC address.
    I can access the router admin page when KB951748 is installed but not the
    Internet.

    I have other PCs (non-media XP edition) fully up-to-date with no problems
    same router. I suspect something to do with the Media edition XP.

    Anyone have any clues?
     
    Dave S, Aug 25, 2008
    #1
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  2. A1. Device Manager and Network Connections may be blank after you install
    Windows XP Service Pack 3
    http://support.microsoft.com/kb/953791

    Device Manager may not show any devices and Network Connections may not show
    any network connections after you install Windows XP Service Pack 3
    http://support.microsoft.com/kb/953979

    A2. See above (if SP3 was installed when you installed KB951478) and/or open
    a free support incident.

    A3. Open a free support incident:

    0x8007f0ed STATUS_NO_BRANCH_AVAILABLE Required installation branch was
    not found in INF file

    Free unlimited installation and compatibility support is available for
    Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
    e-mail support is available only in the United States and Canada.

    • US:
    http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

    • CA:
    http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

    • UK:
    http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

    • AU:
    http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

    • Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
    Windows XP | select Windows XP Service Pack 3

    For updates other than WinXP SP3...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527
     
    PA Bear [MS MVP], Aug 25, 2008
    #2
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  3. Dave S

    Dave S Guest

    Thanks for getting back

    It may take some time for me to get back to installing SP3, and as the whole
    process takes ages to happen. The smaller KB installs are quicker to see if
    they work or NOT as is the case. As it is I have wasted much time (>7 hours)
    trying to fix these problems.

    As for "free support incident" I tried that, the response last time I used
    it was very disappointing, they mainly responded with comments about
    ZoneAlarm and sent lots of non relevant web links and then closed the call
    without asking me if it worked. This happen twice and I gave up thinking
    there was no one who really knew anything on the other side of the E mail.

    I guess that is how they get paid (closing calls). I felt like, it was, a
    waste of time……

    Does the “0x8007f0ed STATUS_NO_BRANCH_AVAILABLE Required installation
    branch was not found in INF file†give any more clues?

    What does NO_BRANCH_AVAILABLE mean?
     
    Dave S, Aug 26, 2008
    #3
  4. Does the “0x8007f0ed STATUS_NO_BRANCH_AVAILABLE Required installation
    Either the .inf file is missing from the update package or the
    WINDOWS\$hf_mig$ subfolder had some contents deleted and can not
    determine the proper update branch.
    The branch is referring to GDR or QFE.
    This KB discusses those branches:
    http://support.microsoft.com/kb/824994

    The issue appears to be related to 3rd party firewalls and/or security
    software. It 'sounds' as if BullGuard was actively monitoring the system
    during the application of SP3.

    If SP3 was installed with BullGuard actively monitoring the system or
    if the update installation failures or the lack of internet access
    issues arose when BullGuard was actively monitoring the system during
    said update installations, then you will have to either completely and
    totally disable it prior to installing SP3 and/or any subsequent
    security updates or uninstall it, uninstall SP3, and then apply the
    standalone SP3 package and subsequent updates -

    Windows XP Service Pack 3 Network Installation Package for IT
    Professionals and Developers
    http://www.microsoft.com/downloads/...a8-5e76-401f-be08-1e1555d4f3d4&DisplayLang=en

    Sorry, but that's the bottom line here, Dave.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 26, 2008
    #4
  5. What Mow said.

     
    PA Bear [MS MVP], Aug 27, 2008
    #5
  6. Dave S

    Dave S Guest

    Thanks Mow I'll give it a go, with SP3 and a total uninstall of Bullguard
    first. (May be some time on this one, sound like a few hours at the weekend)

    The KB951748 patch (with no SP3) was tried without any virus / firewall
    (other than windows firewall) installed and it still stopped internet
    connection.

    An interesting point although I do not have ZoneAlarm installed, at one
    point it was, it was uninstalled over a year ago. Is it possible for there to
    be any "left over" files from the ZoneAlarm days which may have an effect?

    No processes relating to ZA are seen in the Process Explorer (from
    Sysinteral).

    Also does the install of SP3 override any / all of files which are used for
    internet connections?

    Dave
     
    Dave S, Aug 27, 2008
    #6
  7. To keep track of things, it helps immensely if you include all of previous
    message(s) in your replies to the newsgroup. Thank you.
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Aug 27, 2008
    #7
  8. Dave S

    Dave S Guest

    Thanks Mow I'll give it a go, with SP3 and a total uninstall of Bullguard
    first. (May be some time on this one, sound like a few hours at the weekend)

    The KB951748 patch (with no SP3) was tried without any virus / firewall
    (other than windows firewall) installed and it still stopped internet
    connection.

    An interesting point although I do not have ZoneAlarm installed, at one
    point it was, it was uninstalled over a year ago. Is it possible for there to
    be any "left over" files from the ZoneAlarm days which may have an effect?

    No processes relating to ZA are seen in the Process Explorer (from
    Sysinteral).

    Also does the install of SP3 override any / all of files which are used for
    internet connections?

    Dave



     
    Dave S, Aug 28, 2008
    #8
  9. http://zonealarm.donhoover.net/uninstall.html

    Unless you already did the steps listed in the Uninstalling ZA tutorial,
    then there is still the possibility that registry entries or a hidden
    driver were left over from uninstalling ZA.

    Doesn't matter, Dave. Unless you are totally sure that *all* of the
    Processes and Services of BullGuard were disabled and not running,
    there's always 'something' that can put a fly in the ointment, so to speak.

    Good question. It does not override previous settings rather, it will
    install the security-related network updates that came out after SP2 but
    not ones that have been superceded by a later update.
    In plain English, the most recent network updates are installed, not all
    of them.
    Being that I'm too lazy/busy to go over all such updates ... I can't say
    which networking files are updated/replaced. <w>

    Did the other systems that do not have this issue ever have BullGuard or
    ZA installed ?


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



     
    MowGreen [MVP], Aug 28, 2008
    #9
  10. Dave S

    Dave S Guest

    Mow

    I am now fully up-to-date with SP3, KB951748, KB952287, KB946648 and more
    installed.

    What I did.....

    Went to zoneAlarm web site and looked for methods of totally uninstalling
    product.

    Apart from a few registery Keys and directories with nothing in them, it was
    already totally uninstalled. Keys and directories remaining I deleted.
    Importantly the list of 15 files which reside in "C:\WINDOWS\system32\" were
    NOT present. I don't believe the zonealarm items above were the cause.

    The other thing I did was deleted all files in "C:\WINDOWS\Prefetch", I did
    notice there were Mcafee references in there a program I also no longer have
    installed.

    Deleted all files in the temp directory. it was fairly clean anyway.

    Run a registry clean using "Registry Mechanic" not much picked up in that.

    Disabled (i did not uninstall) Bullguard Virus checker, firewall spam filter.

    Installed SP3 (checked connection, OK)
    Installed KB951748 (checked connection, OK)
    Installed KB952287, KB946648 (installed OK)
    Installed remaining updates just a couple....checked connection, OK.
    Enabled Bullguard checked connection, OK.

    My guess is deleted all files in "C:\WINDOWS\Prefetch", made the difference.
    As I had already taken Bullguard out of the game before.

    I believe KB952287, KB946648 needed SP3 files, before they would work.

    Anyway it is all fixed till next time.

    Dave

     
    Dave S, Aug 31, 2008
    #10
  11. Nice work, Dave. That's the first time I've heard that one had to clean
    Prefetch in order to restore connectivity that was lost due to
    installing a Service Pack or updates.
    Not sure how that relates to the issue. Perhaps it was the editing of
    the registry that did the trick ?
    BTW, neither KB952287 nor KB946648 requires any SP3 files as they are
    intended for *both* SP2 and SP3, despite the confusing information on
    the download page for KB952287:
    http://www.microsoft.com/downloads/...E3-D1A5-4222-865B-421A0DF2BE26&displaylang=en
    http://support.microsoft.com/kb/952287 shows that there are 2 versions of
    the file that is replaced, one for SP2 and one for SP3.

    Anyway, glad to hear that all is copacetic now.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



     
    MowGreen [MVP], Aug 31, 2008
    #11
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