Norton 360 not recognized as Malware Protection

Discussion in 'Windows Vista Security' started by Sadie, Feb 28, 2008.

  1. Sadie

    Sadie Guest

    Upon accessing Windows Security Center, I see both Virus Protection and
    Spyware are both turned Off. Upon accessing Security Provider - Symantec, I
    see only Norton Internet Security listed. What do we need to do for the
    Windows Security Center to acknowledge Norton 360 installed and working well?
    Appreciate! Sadie
     
    Sadie, Feb 28, 2008
    #1
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  2. Sadie

    Charlie42 Guest

    Under the assumption Norton 360 itself reports to be up and running:
    There is a general fix that can solve the problem with Vista reporting
    malware protection is missing, although it is present. All commands are
    typed in at the command prompt, you need to run as administrator:

    Method 1:

    winmgmt /verifyrepository

    If WMI repository is reported to be inconcistent, run the following command:

    winmgmt /salvagerepository

    Method 2:

    net stop winmgmt /y
    cd %windir%\system32\wbem
    ren repository repository.old

    Then reboot the computer.

    Charlie42
     
    Charlie42, Feb 28, 2008
    #2
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  3. Sadie

    Dwarf Guest

    Hi Sadie,

    This is one of the reasons why Norton products are not recommended for use
    with Vista by several people who frequent these newsgroups. If you check the
    newsgroups, you will find numerous posts concerning Norton and McAfee
    products. I myself used to use Norton Internet Security 2007 with the Vista
    compatibility update and, despite installing Visat and NIS2007 the same way a
    number of times, some of the times it used to integrate with Vista's Security
    Center and sometimes it did not, for no apparent reason. There was no
    difference in how I installed it, and I did not connect to any network until
    after I had installed it. Needless to sya, I no longer use Norton and now use
    Kaspersky.
    Dwarf
     
    Dwarf, Feb 28, 2008
    #3
  4. Sadie

    Kayman Guest

    The retail version of Norton can play havoc with your pc. Uninstall it
    using Norton's own uninstall tool
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
    and get a refund :)
    As suggested on the site, you may wish to print out the directions before
    proceeding.
    Or
    http://www.majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

    If the Norton removal tool doesn't work satisfactory use this:
    Revo Uninstaller Freeware - Remove unwanted programs and traces easily
    http://www.revouninstaller.com/
    and/or
    RegSeeker
    http://www.hoverdesk.net/freeware.htm
    RegSeeker will remove all associated detritus (registry keys,files and
    folders) from any application. I found this application user friendly and
    very effective but suggest *not* to use the 'Clean the Registry' option.
    Click onto 'Find in registry' and in the 'Search for' box type *Norton*;
    The pertinent registry keys can then be safely deleted (just in case,
    ensure that the 'Backup before deletion' is checked). Repeat the task by
    typing in the Search for' box *Symantec*. You can then go on search and
    remove associated files as well.
    Then use NTREGOPT to compact the registry; Follow instructions.
    http://www.larshederer.homepage.t-online.de/erunt

    Avira AntiVir® PersonalEdition Classic - Free
    http://www.free-av.com/antivirus/allinonen.html

    Free antivirus - avast! 4 Home Edition
    http://www.avast.com/eng/avast_4_home.html
    (Choose Custom Installation and under Resident
    Protection, uncheck: Internet Mail and Outlook/Exchange.)

    AVG Anti-Virus Free Edition
    http://free.grisoft.com/
    (Choose custom install and untick the email scanner plugin.)

    Kaspersky® Anti-Virus 7.0 - Not Free
    http://www.kaspersky.com/homeuser

    ESET NOD32 Antivirus - Not Free
    http://www.eset.com/
    Have you seen these "extra settings for NOD32"?
    http://www.wilderssecurity.com/showthread.php?t=37509
     
    Kayman, Feb 28, 2008
    #4
  5. Sadie

    SG Guest

    Hi Kayman,

    Have you used NTREGOPT with Vista?
    Doesn't seem to be supported and I really do think these programs are
    useless and can be dangerous.
    http://www.larshederer.homepage.t-online.de/erunt/ntregopt.txt

    I would be very cautious when someone states:
    Quote:
    Question: Should I disable Windows XP's System Restore function when using
    ERUNT?
    Answer: Yes! Though System Restore backs up more than just the registry, the
    registry is essentially all you need to revert your system to a previous
    state.
    End Quote
    http://www.larshederer.homepage.t-online.de/erunt/faq.htm

    --
    All the best,
    SG

    ALEX NICHOL
    (1935-2005)
    http://www.aumha.org/alex.htm
    You will never be forgotten my friend
     
    SG, Feb 29, 2008
    #5
  6. Sadie

    Kayman Guest

    Based on what...your thinking? You've got to be kidding!

    ERUNT and NTREGOPT
    Frequently Asked Questions (FAQ)
    Question: Do ERUNT and NTREGOPT run on Windows Vista?
    Answer: Yes. To make sure the programs are executed with proper
    administrative privileges, you should however turn off User Account Control
    in Vista¢s system settings.
    Re-read my post; I never suggested to use ERUNT (but *I* use both utilities
    without any problems)
     
    Kayman, Feb 29, 2008
    #6
  7. Sadie

    SG Guest

    I never suggested to use ERUNT<<<

    Nope you didn't and I missed that, my apologies.

    Well lets see here Kayman, maybe I should have said something besides
    "THINK" and suggested after my 18 some years with computer experience, would
    that suite you better?

    So, because you didn't have problems that makes these two programs SAFE?,
    you got to be kidding :>). I wasn't after you Kayman for what you posted,
    not sure why, but it seems to me you took this personally and that's not the
    case at all. When I see these snake oil programs and that's all they are, I
    simply point out they are dangerous. It's been debated for years and
    probably always will be about compacting the registry and in my professional
    opinion it doesn't amount to a grain of salt. Do some of these programs
    really work? I'm sure some do and I know in Win98 Scanreg /Fix and Opt did
    indeed reduce the size of the Registry. The question was, is it noticeable
    enough for the user to tell and in many test done by me and many others
    years was no. BTW, in Win98 and WinMe if the Registry contain more than 500
    KB of empty data blocks, Windows Registry Checker automatically optimized
    it.

    When I see things like:
    "You may want to disable the tracker to avoid this message in the future
    (see the Windows help for information on how to do this)" this is referring
    to the NTREGOPT sometimes fails with error 1450.

    Right, now lets turn off Tracker so we can run his program without the error
    not really knowing what other problems this my cause the user and if it did
    no one would know what or where this new error may be coming from.


    " To make sure the programs are executed with proper administrative
    privileges, you should however turn off User Account Control in Vista's
    system settings "

    Nothing at all about turning off UAC and the dangers this can cause, for
    example, the problem lies when turning off UAC after Vista has been used for
    a while with UAC turned on. Vista intercepts any file operations that
    attempts to write to a Program Files directory for a specific app, like when
    a program tries to create a saved file for example. These files are
    virtualized to a special Program Data folder instead. If you save a file and
    then turn off UAC, virtualization is also turned off. So then the program
    can not find the saved file. This can also happen with anything else the
    application tries to store in its program files directory. You can Google
    "dangers turning off UAC" and find many reasons NOT to turn it off. I find
    it amazing the author suggest totally disabling one of the best security
    features ever in windows only to compact the Registry that supposedly speeds
    up the system. WOW what a trade off, lets all get infected with Spyware,
    Trojans and Viruses, but not to worry, with our Registry compacted it will
    make getting rid of these pest much faster.


    "Should I disable Windows XP's System Restore function when using ERUNT?
    Yes! Though System Restore backs up more than just the registry, the
    registry is essentially all you need to revert your system to a previous
    state."

    Now you ask me if I was kidding and you should have ask the author. Disable
    XP's System Restore for what? to save a little hard drive space? man this is
    unbelievable. He says the registry is essentially all you need to revert
    your system to a previous state. Humm, well I guess MS screwed up when they
    added all the other features that go along with System Restore eh? Hard
    Drive space is just about a thing of the past and as cheap as they are now
    no one should be to worried about space. DVD's, CD Writers, Memory Cards and
    8 Gig pocket drives at Wal-Mart for $79.00, USB to IDE/SATA cables drives
    makes it easy for more than enough backup space.

    Well enough said and again I do apologize if I worded my post to the extent
    if offended you, it surely wasn't meant to be that way. You can have the
    last word as I will be moving on and sorry to the OP for high-jacking this
    thread.


    --
    All the best,
    SG

    ALEX NICHOL
    (1935-2005)
    http://www.aumha.org/alex.htm
    You will never be forgotten my friend

    news:...
     
    SG, Mar 1, 2008
    #7
  8. Sadie

    Kayman Guest

    On Sat, 1 Mar 2008 00:08:27 -0500, SG wrote:

    not needed as I was never offended
     
    Kayman, Mar 2, 2008
    #8
  9. Sadie

    Sadie Guest

    --
    Sadie


    Appreciate your reply. With my tech skills, I will leave as is for now;
    hopefully Norton 360 will improve eventually. Had difficult time removing
    Norton Internet Security 2007 to install Norton 360; mission accomplished &
    pleased. All things will never be perfect!
     
    Sadie, Mar 5, 2008
    #9
  10. Sadie

    Charlie42 Guest

    I can not help myself (rant of the day follows): Not with Symantec products
    anyway. Norton really is not the best security software around, it is also
    has a huge footprint and comes jam packed with bloatware few need. Next time
    your subscription is up for renewal, you should honestly consider obtaining
    a different solution. (Rant finished.)

    Search this group for "best anti virus", "best anti spyware", "best
    security" an so on, and you will find good recommendations. What you need is
    an anti virus, an additional anti spyware (you already have Windows
    Defender) and a firewall (the built in Windows Firewall serves most home
    user's needs just fine). Enable your router firewall if you have one, it
    makes an excellent first line of defense, and educate yourself on online
    do's and don'ts.

    Microsoft Security at Home:
    http://www.microsoft.com/protect/default.mspx

    I am sorry my previous post appeared a wee bit too technical, command line
    work can be a bit advanced. If your problems persist, you should take your
    computer to a professional and have him or her take a look at it.

    As for removing Norton products, Symantec offers a removal tool. Perhaps you
    are already aware of it. You may have to run it 2-3 times in order to to
    wipe out your system properly, sadly even then Norton may leave residue
    behind.

    Norton Removal Tool:
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    Charlie42
     
    Charlie42, Mar 5, 2008
    #10
  11. Sadie

    Sadie Guest

    --
    Sadie


     
    Sadie, Mar 5, 2008
    #11
  12. Sadie

    Bob Guest

    Don't wait until N360 expires. It's foolish to do so if it's causing
    problems.

    Replace Norton with the free AVG http://free.grisoft.com/ or Avast
    http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
    Defender. Disabling Norton is not enough. You need to completely uninstall
    it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
    known to cause many problems in Vista and they don’t always appear
    immediately.
    Download and run the Norton Removal Tool.
    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
     
    Bob, Mar 5, 2008
    #12
  13. Sadie

    Charlie42 Guest

    Norton is not causing her problems, it is just not integrating with the
    Security Center. This is an error that occasionally occurs with many
    different AV's, due to repository issues. It is a problem with Vista.

    Charlie42
     
    Charlie42, Mar 5, 2008
    #13
  14. Sadie

    asmodeus Guest

    Could someone give me some plain language help please? When I bought Norton
    360, I thought it would replace the Windows defender series and that this
    would be a good thing to do. Clearly some people do not rate Norton, so would
    it be best for me to:

    1) Use Windows Defender only, for firewall, anti-virus etc etc, or 2) Use
    Norton for anti-virus and windows for everything else? or 3) Find another
    anti-virus and use it alongside Windows Defender for everything else? Should
    I then also discard the other packages I have bought, including my registry
    organiser and the ant-Spyware package. There is so much stuff on the market,
    some guidance on an effective line-up would be great. Thank you.
     
    asmodeus, Mar 19, 2008
    #14
  15. Sadie

    Bob Guest

    What do you mean by "registry organiser"?

    Do you mean "registry cleaner"?

    DO NOT use registry cleaners! See this:
    http://aumha.net/viewtopic.php?t=28099

    Replace Norton with the free AVG http://free.grisoft.com/ or Avast
    http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
    Defender. Norton is known to cause many problems in Vista which don’t always
    appear immediately.

    Download and run the Norton Removal Tool.

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    It's called "360" because Symantec's goal is complete ownership of your
    computer, and with even less communication about what it's trying to do or
    ways to configure it than ever before (which would only interfere with its
    goal.) That, along with Symantec's famous technical support, makes Norton
    360 a disaster that I would only install on Granny's computer if she was
    going to disinherit me.

    -------
    *Report back, please*
    [When responding to posts, please include the post(s) you are replying to so
    that others may learn and benefit from the issue]

    [How to ask a question]
    http://support.microsoft.com/kb/555375
     
    Bob, Mar 19, 2008
    #15

  16. No. Windows Defender is neither a firewall, nor an anti-virus program.
    It is an anti-spyware program.



    No. In my opinion, Norton is the worst security software on the
    market.



    Yes. I recommend the freeware Avast! anti-virus. Or if you want to pay
    for a product, NOD32 or Kaspersky are well-respected.

    But that's not enough. A single anti-spyware program like Defender
    isn't good enough. Note what Eric Howes, who has done extensive
    testing on Anti-Spyware products, states:

    "No single anti-spyware scanner removes everything. Even the
    best-performing anti-spyware scanner in these tests missed fully one
    quarter of the "critical" files and Registry entries" See
    http://spywarewarrior.com/asw-test-guide.htm



    What's a "registry organizer"? Specifically, what's the name of the
    program? Is this a registry *cleaner*?

    If so, note that registry cleaning programs are *all* snake oil.
    Cleaning of the registry isn't needed and is dangerous. Leave the
    registry alone and don't use any registry cleaner. Despite what many
    people think, and what vendors of registry cleaning software try to
    convince you of, having unused registry entries doesn't really hurt
    you.

    The risk of a serious problem caused by a registry cleaner erroneously
    removing an entry you need is far greater than any potential benefit
    it may have.



    *Which* anti-spyware package? There are many and they are not all
    equally good. I recommend having at least two good ones. See the quote
    from Eric Howes above.
     
    Ken Blake, MVP, Mar 19, 2008
    #16
  17. Sadie

    John Guest

    I am using Windows VISTA, Upon accessing Windows Security Center, I see both
    Virus Protection is not found (turned off)

    Upon accessing McAfee SecurityCenter, McAfee VirusScan and Personal
    Firewall are turned on.

    I tried under administrator mode:
    Method 1:
    Then I tried
    WMI repository is reported to be inconcistent is the ressult.

    Should I reinstall my virus software downloaded from the vendor (McAfee)?
    Please advise what to do for Vista to recognize my McAfee anti-virous software
     
    John, Jul 9, 2008
    #17
  18. Sadie

    Erik_Steger Guest

    For me, the method proposed here worked at first attempt.
     
    Erik_Steger, Feb 7, 2009
    #18
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