Not Happy With Express Upgrade System....

Discussion in 'Windows Vista General Discussion' started by Ron K., Feb 1, 2007.

  1. Ron K.

    Ron K. Guest

    I sent in my paperwork for Vista Express Upgrade months ago, due to the
    shipping I expected that I may not get it on luanch day. I waited a few days
    after launch but did not get the disk, so I checked the order tracking site
    which had no ship date listed. Finally I called Gateway they said to send an
    email which was never answered, so I called Bestbuy who gave me a number to
    call. It took me an hour to get through but when I did I was told that I
    wouldn't get the disks till mid Feburary!

    This angers me for 2 reasons:

    1. I put in my request 2 months before launch yet someone could walk into
    BestBuy and get it first? Thats BS!

    2. How hard would it have been to be kept informed about this? I sent in
    all the paperwork and NEVER got an confirmation of it even being recieved
    much less when it would be shipped. I might not have been happy being told of
    the later shipping date but at least I would have known that it would be sent

    I shouldn't be surprised, its like this with most rebates, which is why I
    very seldom ever bother with them. Next time they should provide you with a
    voucher, so all you have to do is walk in a store with voucher and walk out
    with a DVD or provide those of us luck enough to have broadband an
    opportunity to download it.
    Ron K., Feb 1, 2007
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  2. Ron K.

    topofall Guest

    I have just basically posted the same thing - I ordered in December and
    cannot get any response from the company, emails go unanswered and the phone
    number is unobtainable.

    I fear we won't get the upgrade!
    topofall, Feb 1, 2007
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  3. Ron K.

    CybrGuy Guest

    They will be sending you a Gateway customized OEM version of the
    upgrade, not the retail one you can buy at Best Buy. They get these at
    dramatically reduced prices from the retail version, so a voucher would
    have cost them too much...
    CybrGuy, Feb 1, 2007
  4. Ron K.

    topofall Guest

    Just been back to my vendors site and they have no changed it to read -
    shipping will start after the retail launch at the end of January! Might get
    it by March then!
    topofall, Feb 1, 2007
  5. Ron K.

    Ron K. Guest

    topofall try calling: 800 817 5602 thats how I got through.
    Ron K., Feb 1, 2007
  6. Ron K.

    Ron K. Guest

    Cy, I understand all that. I think that since I put my order in for the disk
    long ago, just think its rotten that someone can walk into a store and get it
    weeks before I can.
    Ron K., Feb 1, 2007
  7. The situation is mostly the same with those of us who bought Dells
    with the same Express Upgrade offer. The only difference is that OURS
    won't ship till LATE APRIL!!!!

    Man, I'm P*****!!!
    Let's see if I buy ANOTHER Dell system anytime soon!!!

    Listen to us, Mr. Dell!!!

    Your customers are MAD as HELL!!!

    Donald L McDaniel
    Please reply to the original thread and newsgroup
    Donald L McDaniel, Feb 1, 2007
  8. Donald L McDaniel
    Please reply to the original thread and newsgroup
    Donald L McDaniel, Feb 1, 2007
  9. Ron K.

    CybrGuy Guest

    I agree, it sucks. But, we are stuck. Maybe SP1 will be out before we
    get our disks, so there may be an upside... ;-)
    CybrGuy, Feb 1, 2007
  10. Ron K.

    Susie Q Guest

    well if you did the upgrade through the microsoft upgrade website then they
    upgrade cd should arrive between 2-4 weeks after the release date.
    Susie Q, Feb 2, 2007
  11. Ron K.

    dannns Guest

    I don't get why they take such a long time, they should have shipped
    it on the day of the launch. And they don't even take the promise of
    4-6 weeks, their website says april, which is more like 10 weeks.
    dannns, Feb 12, 2007
  12. Ron K.

    Carol Guest


    I am trying to track my order and can't find the place. Could anyione
    possibly give me the address please? Many thanks
    Carol, Mar 3, 2007
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