Not receiving all e-mails and duplicate mails arriving

Discussion in 'Windows Vista Mail' started by jaskaiv, May 19, 2009.

  1. jaskaiv

    jaskaiv Guest

    I'm having trouble with Windows Mail. I'm currently running Vista Home
    Premium Service Pack 1. I will receive an e-mail, open it, read and
    file it. A few days later the same e-mail arrives again. This does not
    happen with all e-mails. I also have attempted to send myself e-mails
    from my work station and they never arrive. My wife found this error
    message today when she attempted sending herself an e-mail from work:

    host smtp.where.secureserver.net[64.202.166.12] said: 550
    sorry, mail to that recipient is not accepted (#5.7.1) (in reply to
    RCPT TO
    command)

    Two problems, are they related? How do I fix them? Thank you for your
    assistance.
     
    jaskaiv, May 19, 2009
    #1
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  2. The errors may be related, but they sound like there is a problem
    with your account on the server. I don't see a problem with your
    Windows Mail program. Who is your home mail service provider?
    When messages don't arrive in your Windows Mail, are they available
    on your provider's webmail interface?
     
    Gary VanderMolen, May 19, 2009
    #2
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  3. Are all of the messages found in the inbox of the account's webmail page?
    Are there dupes there, too?
     
    PA Bear [MS MVP], May 19, 2009
    #3
  4. jaskaiv

    jaskaiv Guest

    Duplicates are only appearing on my home computer not on the webmail
    page.
     
    jaskaiv, May 19, 2009
    #4
  5. jaskaiv

    Doc Guest

    The 5.7.1 error from smtp.where secureserver.net indicates any of several
    problems with 1) the server, 2) your account on the server, 3)the mail
    you're trying to send, or 4) the address you're trying to send it to. If a
    virus were attached to the mail she tried to send herself and the server
    virus scanner caught it, for instance, she could get that message. Another
    guess: your wife's e-address has somehow gotten catagorized as "junk" to her
    work spam filter, and that's why she can't send mail (5.7.1). This is just a
    theory, but as theories go it has some explanatory power for insights such as
    the discovery that installing a new email client gets rid of the problem for
    a while. You both might want to try that just to see if it changes the
    problem(s) symptoms for either of you.

    Good luck,

    --doc
     
    Doc, Jul 23, 2009
    #5
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