Now (22 Sep) seeing a strange message when I try to start mail

Discussion in 'Windows Live Mail' started by Mike Diack, Sep 22, 2008.

  1. Mike Diack

    Mike Diack Guest

    Since Monday 22 Sep approx 9pm UK time, Windows Live Mail 14.0.5027.0908
    running on XP Pro SP3: is now showing a message box:

    Sorry, something unexpected occured and Windows Live Mail must close. Your
    most recent changes may not be saved

    Is anyone else seeing this?

    Uninstalling and re-installing WLM has _NOT_ cured the problem.
    Mike Diack, Sep 22, 2008
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  2. Mike Diack

    Ildhund Guest

    What does the log say?
    Ildhund, Sep 22, 2008
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  3. Mike Diack

    ...winston Guest

    Reinstalling the WLM Wave3 beta ?
    Does it occur in WLM RTW (version 12) ?
    ...winston, Sep 23, 2008
  4. Mike Diack

    Mike Diack Guest

    The logs suggest there is some problem with the contacts.
    Mike Diack, Sep 23, 2008
  5. Mike Diack

    Mike Diack Guest

    I can't comment on version 12. I've only been trying (and reinstalling)
    Version 14 (WLM Wave 3 beta)
    Mike Diack, Sep 23, 2008
  6. Mike Diack

    Ildhund Guest

    If the last entry in the log is "[db] The Contacts Platform failed
    to start, forcing Mail to shut
    down", then Eyal's solution at
    (rename the Windows Live Contacts folder with all Live apps closed)
    will probably work, as you have discovered. After doing this once,
    the problem hasn't occurred again for me.
    [A tip: when an error occurs and you come here for help with it,
    it's a good idea to be precise when giving the content of any error
    message you get and of pertinent entries in the log. Someone's
    probably seen the wording before and knows what to do about it.
    'There is some problem with the contacts' doesn't tell anyone
    anything much.]
    Ildhund, Sep 23, 2008
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