Off Topic, but . . . . OneCare

Discussion in 'Windows Vista Security' started by Imageman, Apr 5, 2007.

  1. Imageman

    Imageman Guest

    Pardon my off topic post, but I have to vent somewhere after waiting on the
    phone for eon's to speak to a Microsoft representative.

    You can no longer cancel subscriptions to Microsoft products (in this case,
    OneCare) on line, and you have to call customer service. Of course there is
    a barrage of sales crap on the phone while you are waiting, and waiting, and
    waiting. This was my third attempt to get through, and it took 48 minutes
    for a person to come on the line. In another attempt, I shut off my squawk
    box after waiting an hour and a half before I hung it up. I was able to do
    my income tax during this wait.

    I am a patient person, and have been known to be a Microsoft advocate. But,
    this frustrating delay I believe is a tactic to get you to hang up, and not
    cancel your subscription. The only analogous event I can think of in my
    years of dealing with customer service entities, is trying to cancel my
    daughters AOL account. Now THAT was an experience!

    I feel sorry for the poor customer service agents who have to handle these
    calls, and I thank you for lending an ear. If you follow my lead, you will
    NEVER subscribe to a Microsoft product again - IM
     
    Imageman, Apr 5, 2007
    #1
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  2. Once you get the customer service rep, you may need a translator. It takes
    me twice as long to do anything on the phone anymore, because I am
    constantly saying "What? Repeat that.".

    That really sucks you can't do it online anymore. And it's riduculous to
    have to spend hours on the phone to get anywhere. If they transfer you or
    say you have to call a different number: I'll probably see you on the news
    or something...

    Hope it all goes better.
     
    Dustin Harper, Apr 5, 2007
    #2
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  3. Imageman

    Robert Moir Guest

    I quite like the idea of One Care being off topic in a newsgroup where we
    talk about security products. They really ought to rename the product for
    the UK market too, though I suppose if they leave it as it is then it will
    serve as a fair description of the person responsible for it.
     
    Robert Moir, Apr 6, 2007
    #3
  4. Imageman

    Bencky Guest

    Just put a capital W in front and say onecare quickly, that should help!!!
     
    Bencky, Apr 6, 2007
    #4
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