Offer Remote Assistance not accepted because Remote Assistance notinstalled

Discussion in 'Windows Vista Networking' started by churin, Jan 17, 2008.

  1. churin

    churin Guest

    I get the following message after sending "Offer Remote Assistance" from

    <Recipient name> does not have Remote Assistance installed(or disabled)
    and is not able to accept your invitation.

    Note that RA is enabled at the RA recepient's PC. The the above is done
    between the two PCs in the home network so I can trouble shoot both PCs
    involed. The RA offer is submitted from Vista x86 machine and the RA
    recipient PC is running XP x64.
    Any trouble shooting suggestion is appreciated.
    churin, Jan 17, 2008
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  2. The recipient receives this error messages because the recipient that you
    are inviting does not have a version of Windows Messenger or MSN Messenger
    that is capable of starting a Vista Remote Assistance session.

    Bob Lin, MS-MVP, MCSE & CNE
    Networking, Internet, Routing, VPN Troubleshooting on
    How to Setup Windows, Network, VPN & Remote Access on
    Robert L. \(MS-MVP\), Jan 17, 2008
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  3. churin

    churin Guest

    Thanks for your response.
    The version is 8.1(Build 8.1.0178.00). I wonder why the latest version
    could be incapable of handling Remote Assistance. But that seems to be
    the case because both "Request Remote Assistance" and "Offer Remote
    Assistance" are not in the "Actions" list of the WLM running on XP x64
    machine. Is WLM not compatible with XP x64?
    churin, Jan 18, 2008
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