office update KB943985 failed install by WSUS

Discussion in 'Update Services' started by silverspark, Mar 18, 2008.

  1. silverspark

    silverspark Guest

    KB943985 for office excel 2003(KB943985) code 0x80070641
    when I manually download update package and install, there are two error
    popup while install progress.

    popup window 1:
    User 'SYSTEM' has previously initiated an install for product 'Microsoft
    Office Professional Edition 2003' That user will need to

    run that install again before they can use that product. Your current
    install will now continue.

    after I click the only bottton OK.
    popup window 2:
    Error 1705. A previous installation for this product is in progress. You
    must undo the changes made by that installation to

    continue. Do you want to undo those changes? Yes or No.
    I choose default Yes and it seems update was undo and still not applied.
    silverspark, Mar 18, 2008
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  2. Obvious first question:- have you tried rebooting the machine?

    Harry Johnston [MVP], Mar 18, 2008
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  3. silverspark

    silverspark Guest

    Thanks for reply. It's sure i have reboot the machine.
    Let me show more details.

    there are 100 more PC in WSUS(WSUS2 with win2000 server). only about 10 more
    PC failed apply KB943985 by WSUS for some days. these PC are windows XP Pro
    sp2 with office 2003 sp3. It means, other PC have no problem with apply
    KB943985. and other updates are applied through WSUS with no problem. only
    KB943985 failed. (office data souce shared with no problem)

    Domain user are under local users group. when i log on failed PC with
    administrator, I can success install KB943985. but i don't think it'a a good
    way to apply the updates one by one...
    when I use domain user's account log on, and shift+right click downloaded
    KB943985 files. choose "Run as" enter administrator password, the
    installation begins and get the two error as I listed.

    Some times when choose install updates and shut down PC it will stuck on
    installing 1/1 and could not shut down. In event log there are two MSI
    installer error. event ID 1013 user: NT AUTHORITY\SYSTEM details:"Internal
    MSI error. Installer terminated prematurely. go see more help" actually no any
    help in that page...

    I have tried run "msiexec /regserver" it did not work. windows installer is
    3.1 and do not have problem i think (other updates applied successfullly)

    by we can
    see office2003 sp3 did not need KB943985 but in the FAQ it said KB943985 is
    newer and suggest to install.

    Does any one have any idea? why it can not install through WSUS?
    silverspark, Mar 18, 2008
  4. silverspark

    Mark Tyndall Guest

    Note: this is in the Vista OS, XP will be different path

    Go to your %SYSTEM%/system32 directory.
    Find the file mapisvc.inf
    Open the Properties option, then go to the Security tab
    Click the Advanced button, then go to the Owner tab
    Click Edit, then change the Ower to the Administrators group
    OK back to the Security tab (agree with dialogs to get there)
    Click the Edit button and grant full control to the Administrators group.

    Reapply the patch.
    Mark Tyndall, May 16, 2008
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