Offline files fail to synchronize

Discussion in 'Windows Vista File Management' started by Bob, Jan 7, 2008.

  1. Bob

    Bob Guest

    I have my documents redirected to the server and therefore Vista has an
    offline copy of these files.

    I notice that some files are failing to synchronize automatically, but will
    synchronize if I manually perform it.

    For example:

    An 767KB xls file changed in Vista requires a manual synchronization.
    A 1KB txt file will synchronize immediately.

    Both files are in the same folder.

    I also notice that Sync Center rarely updates the Offline Files status. The
    Last sync date could be days ago. It will update if I manually synchronize,
    but it won't update automatically.

    If the user logs off or on, the xls file still won't synchronize.

    I notice this on both Vista RTM and SP1 beta machines.

    XP machines will update the server share immediately.

    What's wrong here?
     
    Bob, Jan 7, 2008
    #1
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  2. Bob

    Morgan che Guest

    Dear Bob,

    Thanks for posting here. I am glad to work with you again.

    After viewing this issue, I made a test environment to narrow down the
    problem. Here is my test environment:

    A Windows XP as file server
    A Windows Vista Enterprise as client having an offline folder

    No matter which format(.TXT or .XLS) and how much this file is, this file
    can automatically synchronize with the Windows XP file server without any
    problem. And also, it can display the correct status on Sync Center.

    Therefore, I suspect this issue is not a bug of Windows Vista or Microsoft
    Office Excel 2007. Maybe, some configurations or other factors lead to this
    issue.

    For the further troubleshooting:

    1. Could you please firstly remove the temp cached files in Control Panel
    of Windows Vista-> Offline Files -> Disk Usage tab-> Delete Temporary files?

    2. Create a new .XLS file with the same to test the result. Please note we
    should close this .XLS file to keep it available for synchronization.

    More information:
    ============
    Here is some other factors that possibly cause this issue:

    1. Local cache size

    For offline files in Windows Vista, you can specify a limit for the total
    size of the local cache. This limit includes automatically cached files and
    manually cached files. There is also a limit (within the total local cache
    size limit) for the amount of disk space used by automatically cached files.

    Files that were cached manually are never removed from the local cache.
    When the total local cache size limit is reached and all files that were
    cached automatically have already been removed, you cannot make files
    available offline until you specify a new limit or delete files from the
    local cache by using the Offline Files control panel item
    These two local cache size limits can be specified in the Disk Usage tab of
    the Offline Files in Control Panel item or with a Group Policy setting.

    As for Group Policy setting regarding offline folder, we can reach them at :

    All Group Policy settings for Offline Files can be found through two paths:

    Computer Configuration\Administrative Templates\Network\Offline Files
    User Configuration\Administrative Templates\Network\Offline Files

    2. The configurations of target files on the file server

    In order to remove this factor, please check if the permissions are
    assigned correctly on the mapped files and if the disk quota is enable on
    the disk including the mapped files on file server?

    I hope this helps. If anything is unclear, please feel free to let me know.

    Have a nice day!

    Sincerely
    Morgan Che
    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
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    --------------------
    --->From: "Bob" <>
    --->Subject: Offline files fail to synchronize
    --->Date: Mon, 7 Jan 2008 12:53:29 -0500
    --->Lines: 29
    --->Message-ID: <>
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    --->Newsgroups: microsoft.public.windows.vista.file_management
    --->Path: TK2MSFTNGHUB02.phx.gbl
    --->Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.file_management:8717
    --->NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    --->X-Tomcat-NG: microsoft.public.windows.vista.file_management
    --->
    --->I have my documents redirected to the server and therefore Vista has an
    --->offline copy of these files.
    --->
    --->I notice that some files are failing to synchronize automatically, but
    will
    --->synchronize if I manually perform it.
    --->
    --->For example:
    --->
    --->An 767KB xls file changed in Vista requires a manual synchronization.
    --->A 1KB txt file will synchronize immediately.
    --->
    --->Both files are in the same folder.
    --->
    --->I also notice that Sync Center rarely updates the Offline Files status.
    The
    --->Last sync date could be days ago. It will update if I manually
    synchronize,
    --->but it won't update automatically.
    --->
    --->If the user logs off or on, the xls file still won't synchronize.
    --->
    --->I notice this on both Vista RTM and SP1 beta machines.
    --->
    --->XP machines will update the server share immediately.
    --->
    --->What's wrong here?
    --->
    --->--
    --->Thanks,
    --->Bob
    --->
    --->
     
    Morgan che, Jan 8, 2008
    #2
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  3. Bob

    Morgan che Guest

    Dear Bob,

    How are you?

    I am wondering if my suggestion is help. If anything is unclear, please
    feel free to let me know.

    Have a good day!
    Sincerely
    Morgan Che
    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
    --->From: "Bob" <>
    --->Subject: Offline files fail to synchronize
    --->Date: Mon, 7 Jan 2008 12:53:29 -0500
    --->Lines: 29
    --->Message-ID: <>
    --->MIME-Version: 1.0
    --->Content-Type: text/plain;
    ---> format=flowed;
    ---> charset="iso-8859-1";
    ---> reply-type=original
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    --->X-MS-CommunityGroup-MessageCategory:
    {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
    --->Newsgroups: microsoft.public.windows.vista.file_management
    --->Path: TK2MSFTNGHUB02.phx.gbl
    --->Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.file_management:8717
    --->NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    --->X-Tomcat-NG: microsoft.public.windows.vista.file_management
    --->
    --->I have my documents redirected to the server and therefore Vista has an
    --->offline copy of these files.
    --->
    --->I notice that some files are failing to synchronize automatically, but
    will
    --->synchronize if I manually perform it.
    --->
    --->For example:
    --->
    --->An 767KB xls file changed in Vista requires a manual synchronization.
    --->A 1KB txt file will synchronize immediately.
    --->
    --->Both files are in the same folder.
    --->
    --->I also notice that Sync Center rarely updates the Offline Files status.
    The
    --->Last sync date could be days ago. It will update if I manually
    synchronize,
    --->but it won't update automatically.
    --->
    --->If the user logs off or on, the xls file still won't synchronize.
    --->
    --->I notice this on both Vista RTM and SP1 beta machines.
    --->
    --->XP machines will update the server share immediately.
    --->
    --->What's wrong here?
    --->
    --->--
    --->Thanks,
    --->Bob
    --->
    --->
     
    Morgan che, Jan 11, 2008
    #3
  4. Bob

    Bob Guest

    Hi Morgan and thanks for working with me on this.

    It is interesting that you do not see this error, because this is a
    consistent error with me.

    Some more detail:

    I've two independent forests unrelated to each other (expect that I built
    both of them and the GPO's are essentially the same).

    In both forests - regardless of which Vista workstation I use, or user
    profile I log on to, Vista / Office 2007, always fails to synchronize any
    Excel 2003 document that it opens.

    So far, I've seen this fail on two separate servers (in the same domain) and
    two separate Vista workstations (logged on to their respective DC) using
    the user's profile that normally logs on to those workstations.

    And then of course it also fails the same way in my forest too (using two
    Vista workstations).

    So to me, this it is not likely to be a corrupt CSC on four Vista
    workstations tested using three different user profiles. But maybe a GPO is
    somehow involved?

    Here is my new test:

    1) I deleted all cached user profiles on a Vista workstation. (Only the
    local Administrator remains).

    2) Reformat the Vista CSC and reboot (REG ADD
    "HKLM\System\CurrentControlSet\Services\CSC\Parameters" /v FormatDatabase /t
    REG_DWORD /d 1 /f)

    3) Create a new user profile "Test User" on the domain.

    4) Log on to "Test User" and off again so as to create the redirected
    folders and roaming user profile on the Windows 2003 R2 server. I did this
    on a Vista as well as and XP workstation as they have different profile
    versions.

    5) I log on to "Test User" on the Vista / Office 2007 machine. I open Sync
    Center and notice status is "Ready for first sync". I right-click and
    perform a "Sync All". The icon displays a check mark and status changes to
    "Last sync on 1/11/2008 4:55 PM"

    6) I log on to the same "Test User" on the XP / Office 2003 machine. (Test
    User now has two log on's running at the same time).

    7) On the Vista / Office 2007 machine, I open Windows Explorer, select
    Documents, right-click and create three new documents. Excel, PowerPoint
    and Word. (2007 XML format).

    8) On the XP / Office 2003 machine, I open Windows Explorer, select My
    Documents, right-click and create three new documents. Excel, PowerPoint
    and Word. (2003 format).

    10) On both machines, I turn on Windows Explorer columns "Offline
    Availability" and "Offline Status" for Vista, and "Status" for XP.

    11) On the XP / Office 2003 machine, I edit all three documents and file
    them away.

    12) On the Vista / Office 2007 machine, I refresh explorer (as Vista has a
    problem with auto refresh, another issue to resolve some day), and see the
    status remains "Always Available" and "Online".

    13) I open the Excel 2003 document (created and edited by the XP / Office
    2003 machine) and see the edit took place just fine.

    14) I close this Excel 2003 document and notice the "Offline Status" has
    changed from "Online" to "Offline (need to sync)". <<< HERE IS THE FIRST
    SIGN OF THE PROBLEM

    15) I look at Sync Center and the Offline Files Control Panel, but I see
    nothing that indicates a potential problem.
    btw, Disk Usage is:
    All offline files = 752 KB in use (7.67 GB available)
    Temporary offline files = 4.00 KB in use (7.67 GB available)
    Disk is 39.0 GB or 19.6% used.
    (Not much in use as this is a new user and a reinitialized cache).

    16) I open the remaining two Office 2003 documents (in Vista), and see the
    edits that the XP / Office 2003 machine made. I close Word and PowerPoint
    and see the "Offline Status" remains "Online" for these two documents.

    17) I work with all the remaining documents and edit them any which way I
    can think off. In all cases, the documents are kept online and in sync.

    18) I return to the suspect Excel 2003 document and see it remains offline
    and needs to sync. At this point, if I edit the Excel 2003 document at the
    XP / Office 2003 machine, changes will make it to the server share, but
    never replicate to Vista. And likewise, any changes I make to the Excel
    2003 document on Vista will not replicate back to the server. If they are
    both edited offline, then of course there will be a sync error once I kick
    off a manual sync using the Sync Center.

    I find this problem to occur 100% of the time. Vista always fails to
    synchronize an Excel 2003 document automatically (except of course when it
    was first created and synced over). But once Excel 2007 opened it, Vista
    throws the document offline.

    I see nothing in the event or application logs.

    It should be noted that both the redirected folders and roaming profiles are
    kept on a Windows 2003 DC and these are replicated to another DC as they are
    contained in a DFSR folder.

    All maintenance is applied via WSUS.


    So clearly, the Vista / Office 2007 combination is having a problem
    replicating Excel 2003 formatted documents ONCE Vista / Excel 2007 opens it.

    I have Office 2007 installed on the Windows 2003 server, but that Excel 2007
    does not cause a problem. (But than again, the server doesn't have offline
    cache either!)

    I guess a good test would be to install Office 2007 on an XP machine to see
    what happens, but I suspect it will work fine.


    I hope this detail will help you find the problem!
     
    Bob, Jan 11, 2008
    #4
  5. Bob

    Morgan che Guest

    Dear Bob,

    Thanks for your time and dedication.

    As for "Vista / Office 2007 combination is having a problem replicating
    Excel 2003 formatted documents ONCE Vista / Excel 2007 opens it", firstly
    many thanks for letting us know your test result.

    When the automatic synchronization fails on the Excel 2003 file, could you
    please try to disable the "offline" option and to see if this Excel 2003
    file can synchronize? I appreciate for your reply.

    As for the status display issue, because the offline file in Vista has a
    different mechanism comparing with Window XP, I suspect that is why Windows
    Vista displays the different status for Offline file. Please refer to the
    below information.

    More information:
    ================

    Offline Files in Windows Vista offers seamless (no user intervention
    required) transition from online to offline mode and from offline mode to
    online mode.
    In Windows XP, the transition from online to offline mode was seamless.
    However, the transition from offline to online mode was very disruptive.
    The user would be working offline and suddenly Offline Files would detect
    that the server is available for reconnection and pop up a balloon to
    notify the user. At that point the user would need to close all open
    applications, and then initiate synchronization, and only then would he be
    transitioned back to online mode. This was very disruptive.

    In Windows Vista, the transition from online mode to offline mode is
    seamless just like in Windows XP. However, in Windows Vista the transition
    from offline mode to online mode is also seamless and non-disruptive.

    When Offline Files detects that the share is available for reconnection,
    all open handles are recreated on the server and the user is immediately
    transitioned to online mode. The user can now see the server namespace and
    open files online. Also, Offline Files will automatically initiate
    synchronization in the background to push all offline changes to the server
    and pull in any changes made on the server while the client was offline.

    For the more update information about Offline file, please see:

    What's New in Offline Files for Windows Vista
    http://technet2.microsoft.com/WindowsVista/f/?en/library/bb819260-0fdc-4003-
    bc23-04beac2108bd1033.mspx

    I hope this helps. If anything is unclear, please feel free to let me know.

    Have a nice day!

    Sincerely
    Morgan Che
    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
    --->From: "Bob" <>
    --->References: <>
    <>
    --->In-Reply-To: <>
    --->Subject: Re: Offline files fail to synchronize
    --->Date: Fri, 11 Jan 2008 18:03:54 -0500
    --->Lines: 129
    --->Message-ID: <>
    --->MIME-Version: 1.0
    --->Content-Type: text/plain;
    ---> format=flowed;
    ---> charset="iso-8859-1";
    ---> reply-type=original
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    --->X-MS-CommunityGroup-ThreadID: 92AA40B1-7E7C-4ACC-8513-5CA6CAA70CE7
    --->X-MS-CommunityGroup-ParentID: 20E0D019-5E92-469F-BDFE-3D5302C846CA
    --->Newsgroups: microsoft.public.windows.vista.file_management
    --->Path: TK2MSFTNGHUB02.phx.gbl
    --->Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.file_management:8828
    --->NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    --->X-Tomcat-NG: microsoft.public.windows.vista.file_management
    --->
    --->Hi Morgan and thanks for working with me on this.
    --->
    --->It is interesting that you do not see this error, because this is a
    --->consistent error with me.
    --->
    --->Some more detail:
    --->
    --->I've two independent forests unrelated to each other (expect that I
    built
    --->both of them and the GPO's are essentially the same).
    --->
    --->In both forests - regardless of which Vista workstation I use, or user
    --->profile I log on to, Vista / Office 2007, always fails to synchronize
    any
    --->Excel 2003 document that it opens.
    --->
    --->So far, I've seen this fail on two separate servers (in the same
    domain) and
    --->two separate Vista workstations (logged on to their respective DC)
    using
    --->the user's profile that normally logs on to those workstations.
    --->
    --->And then of course it also fails the same way in my forest too (using
    two
    --->Vista workstations).
    --->
    --->So to me, this it is not likely to be a corrupt CSC on four Vista
    --->workstations tested using three different user profiles. But maybe a
    GPO is
    --->somehow involved?
    --->
    --->Here is my new test:
    --->
    --->1) I deleted all cached user profiles on a Vista workstation. (Only
    the
    --->local Administrator remains).
    --->
    --->2) Reformat the Vista CSC and reboot (REG ADD
    --->"HKLM\System\CurrentControlSet\Services\CSC\Parameters" /v
    FormatDatabase /t
    --->REG_DWORD /d 1 /f)
    --->
    --->3) Create a new user profile "Test User" on the domain.
    --->
    --->4) Log on to "Test User" and off again so as to create the redirected
    --->folders and roaming user profile on the Windows 2003 R2 server. I did
    this
    --->on a Vista as well as and XP workstation as they have different profile
    --->versions.
    --->
    --->5) I log on to "Test User" on the Vista / Office 2007 machine. I open
    Sync
    --->Center and notice status is "Ready for first sync". I right-click and
    --->perform a "Sync All". The icon displays a check mark and status changes
    to
    --->"Last sync on 1/11/2008 4:55 PM"
    --->
    --->6) I log on to the same "Test User" on the XP / Office 2003 machine.
    (Test
    --->User now has two log on's running at the same time).
    --->
    --->7) On the Vista / Office 2007 machine, I open Windows Explorer, select
    --->Documents, right-click and create three new documents. Excel,
    PowerPoint
    --->and Word. (2007 XML format).
    --->
    --->8) On the XP / Office 2003 machine, I open Windows Explorer, select My
    --->Documents, right-click and create three new documents. Excel,
    PowerPoint
    --->and Word. (2003 format).
    --->
    --->10) On both machines, I turn on Windows Explorer columns "Offline
    --->Availability" and "Offline Status" for Vista, and "Status" for XP.
    --->
    --->11) On the XP / Office 2003 machine, I edit all three documents and
    file
    --->them away.
    --->
    --->12) On the Vista / Office 2007 machine, I refresh explorer (as Vista
    has a
    --->problem with auto refresh, another issue to resolve some day), and see
    the
    --->status remains "Always Available" and "Online".
    --->
    --->13) I open the Excel 2003 document (created and edited by the XP /
    Office
    --->2003 machine) and see the edit took place just fine.
    --->
    --->14) I close this Excel 2003 document and notice the "Offline Status"
    has
    --->changed from "Online" to "Offline (need to sync)". <<< HERE IS THE
    FIRST
    --->SIGN OF THE PROBLEM
    --->
    --->15) I look at Sync Center and the Offline Files Control Panel, but I
    see
    --->nothing that indicates a potential problem.
    --->btw, Disk Usage is:
    --->All offline files = 752 KB in use (7.67 GB available)
    --->Temporary offline files = 4.00 KB in use (7.67 GB available)
    --->Disk is 39.0 GB or 19.6% used.
    --->(Not much in use as this is a new user and a reinitialized cache).
    --->
    --->16) I open the remaining two Office 2003 documents (in Vista), and see
    the
    --->edits that the XP / Office 2003 machine made. I close Word and
    PowerPoint
    --->and see the "Offline Status" remains "Online" for these two documents.
    --->
    --->17) I work with all the remaining documents and edit them any which way
    I
    --->can think off. In all cases, the documents are kept online and in sync.
    --->
    --->18) I return to the suspect Excel 2003 document and see it remains
    offline
    --->and needs to sync. At this point, if I edit the Excel 2003 document at
    the
    --->XP / Office 2003 machine, changes will make it to the server share, but
    --->never replicate to Vista. And likewise, any changes I make to the
    Excel
    --->2003 document on Vista will not replicate back to the server. If they
    are
    --->both edited offline, then of course there will be a sync error once I
    kick
    --->off a manual sync using the Sync Center.
    --->
    --->I find this problem to occur 100% of the time. Vista always fails to
    --->synchronize an Excel 2003 document automatically (except of course when
    it
    --->was first created and synced over). But once Excel 2007 opened it,
    Vista
    --->throws the document offline.
    --->
    --->I see nothing in the event or application logs.
    --->
    --->It should be noted that both the redirected folders and roaming
    profiles are
    --->kept on a Windows 2003 DC and these are replicated to another DC as
    they are
    --->contained in a DFSR folder.
    --->
    --->All maintenance is applied via WSUS.
    --->
    --->
    --->So clearly, the Vista / Office 2007 combination is having a problem
    --->replicating Excel 2003 formatted documents ONCE Vista / Excel 2007
    opens it.
    --->
    --->I have Office 2007 installed on the Windows 2003 server, but that Excel
    2007
    --->does not cause a problem. (But than again, the server doesn't have
    offline
    --->cache either!)
    --->
    --->I guess a good test would be to install Office 2007 on an XP machine to
    see
    --->what happens, but I suspect it will work fine.
    --->
    --->
    --->I hope this detail will help you find the problem!
    --->
    --->
    --->--
    --->Thanks,
    --->Bob
    --->
    --->
     
    Morgan che, Jan 14, 2008
    #5
  6. Bob

    Bob Guest

    Hi Morgan,

    In an attempt to reduce the complexity, I created a new server share and
    turn on "All files and programs that users open from the share will be
    automatically available offline" and "Optimized for performance" is enabled.

    This new share is not on DFS nor is it a redirected folder, so these
    complexities are now removed.

    The result with this new share is the same.

    1) Using Windows Explorer on a Vista / Excel 2007 machine, I create a new
    Excel Worksheet (in the default 2007 format) on the share located on Windows
    2003 Server.

    2) I open, edit, and close the new worksheet.

    3) "Offline Availability" is "Available" and "Offine status" is "Online".

    4) I again open the Excel 2007 worksheet and save it in 2003 (xls) format.

    5) The Excel 2003 file syncs to the server just fine.

    6) I open the Excel 2003 worksheet, edit and close it. (note this is the
    first time the spreadsheet is opened in Excel 2003 format since its
    creation).

    7) "Offline status" changes from "Online" to "Offline (need to sync)".
    (note, this never happens to an Excel 2007 sheet).

    8) Checking back at the server, I see the Excel 2003 worksheet did not
    synchronize.

    9) Opening, editing, and closing the Excel 2007 worksheet has no problems
    with sync.

    10) Manual sync of the Excel 2003 does put things back in sync.

    Now on to your requested test:

    Using the Offline Files control panel, I disabled the offline files and
    rebooted. This resulted in the following:

    Windows Explorer indicates "Offline Availability" as "blank". "Offline
    Status" as "blank".
    Updates to Excel 2003 worksheet are updating directly on the server as CSC
    is now disabled.
     
    Bob, Jan 16, 2008
    #6
  7. Bob

    Morgan che Guest

    Dear Bob,

    Thanks for your sharing.

    I performed further research and suspect that this maybe an known issue in
    specific scenarios. Our related teams are currently investigating on this
    issue and I hope a fix will be available soon.

    Currently, we have two workarounds:

    1. Use XLSX format instead.

    2. Manually synchronize the XLS files after closing them.

    Thanks for your understanding. Have a nice day!

    Sincerely
    Morgan Che
    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
    --->From: "Bob" <>
    --->References: <>
    <>
    <>
    <>
    --->In-Reply-To: <>
    --->Subject: Re: Offline files fail to synchronize
    --->Date: Wed, 16 Jan 2008 14:14:10 -0500
    --->Lines: 52
    --->Message-ID: <>
    --->MIME-Version: 1.0
    --->Content-Type: text/plain;
    ---> format=flowed;
    ---> charset="iso-8859-1";
    ---> reply-type=original
    --->Content-Transfer-Encoding: 7bit
    --->X-Priority: 3
    --->X-MSMail-Priority: Normal
    --->X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
    --->X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
    --->X-MS-CommunityGroup-PostID: {E2FC900E-FD1E-4C70-BD76-E6CE2A3A5EB4}
    --->X-MS-CommunityGroup-ThreadID: 92AA40B1-7E7C-4ACC-8513-5CA6CAA70CE7
    --->X-MS-CommunityGroup-ParentID: 67342C74-326A-4E32-A997-42772E009DDE
    --->Newsgroups: microsoft.public.windows.vista.file_management
    --->Path: TK2MSFTNGHUB02.phx.gbl
    --->Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.file_management:8971
    --->NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    --->X-Tomcat-NG: microsoft.public.windows.vista.file_management
    --->
    --->Hi Morgan,
    --->
    --->In an attempt to reduce the complexity, I created a new server share
    and
    --->turn on "All files and programs that users open from the share will be
    --->automatically available offline" and "Optimized for performance" is
    enabled.
    --->
    --->This new share is not on DFS nor is it a redirected folder, so these
    --->complexities are now removed.
    --->
    --->The result with this new share is the same.
    --->
    --->1) Using Windows Explorer on a Vista / Excel 2007 machine, I create a
    new
    --->Excel Worksheet (in the default 2007 format) on the share located on
    Windows
    --->2003 Server.
    --->
    --->2) I open, edit, and close the new worksheet.
    --->
    --->3) "Offline Availability" is "Available" and "Offine status" is
    "Online".
    --->
    --->4) I again open the Excel 2007 worksheet and save it in 2003 (xls)
    format.
    --->
    --->5) The Excel 2003 file syncs to the server just fine.
    --->
    --->6) I open the Excel 2003 worksheet, edit and close it. (note this is
    the
    --->first time the spreadsheet is opened in Excel 2003 format since its
    --->creation).
    --->
    --->7) "Offline status" changes from "Online" to "Offline (need to sync)".
    --->(note, this never happens to an Excel 2007 sheet).
    --->
    --->8) Checking back at the server, I see the Excel 2003 worksheet did not
    --->synchronize.
    --->
    --->9) Opening, editing, and closing the Excel 2007 worksheet has no
    problems
    --->with sync.
    --->
    --->10) Manual sync of the Excel 2003 does put things back in sync.
    --->
    --->Now on to your requested test:
    --->
    --->Using the Offline Files control panel, I disabled the offline files and
    --->rebooted. This resulted in the following:
    --->
    --->Windows Explorer indicates "Offline Availability" as "blank". "Offline
    --->Status" as "blank".
    --->Updates to Excel 2003 worksheet are updating directly on the server as
    CSC
    --->is now disabled.
    --->
    --->--
    --->Thanks,
    --->Bob
    --->
    --->
     
    Morgan che, Jan 17, 2008
    #7
  8. Bob

    Bob Guest

    A known issue? That is fine that it is a known issue, but I've many users
    who are working with Excel 2003 documents under Vista / Office 2007. I
    can't put out a company directive to tell them all that they need to run a
    manual sync every time they edit an Excel 2003 spreadsheet. Management
    would just as soon stop any further Vista / Office 2007 deployments before
    they do that and shutdown all the existing deployments as data corruption is
    likely to occur.

    How do I escalate this problem within Microsoft so that I know this problem
    will be fixed ASAP and when it will be fixed?

    Also, do you have an incident number that I can reference when I do escalate
    this problem to Microsoft?

    Thanks much for your help identifying this issue to me!
     
    Bob, Jan 17, 2008
    #8
  9. Bob

    Morgan che Guest

    Dear Bob,

    Thanks for the reply.

    I appreciated for your previous dedication. If manual synchronization is
    not tolerate, we can use XLSX format to avoid this issue after upgrading
    Excel 2003 to Excel 2007.

    Base on my research, this issue has been investigated by our related teams.
    For more immediate assistance, I would like you suggest our Customer
    Service and Support (CSS). For more information on available CSS services,
    please click here:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

    Thanks, and I am glad to meet you in this newsgroup again.

    Regards,


    Sincerely
    Morgan Che
    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
    --->From: "Bob" <>
    --->References: <>
    <>
    <>
    <>
    <>
    <>
    --->In-Reply-To: <>
    --->Subject: Re: Offline files fail to synchronize
    --->Date: Thu, 17 Jan 2008 13:53:00 -0500
    --->Lines: 20
    --->Message-ID: <>
    --->MIME-Version: 1.0
    --->Content-Type: text/plain;
    ---> format=flowed;
    ---> charset="iso-8859-1";
    ---> reply-type=original
    --->Content-Transfer-Encoding: 7bit
    --->X-Priority: 3
    --->X-MSMail-Priority: Normal
    --->X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
    --->X-MS-CommunityGroup-PostID: {1C578755-9A99-4B75-B6B3-A7EECA989CE0}
    --->X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
    --->X-MS-CommunityGroup-ThreadID: 92AA40B1-7E7C-4ACC-8513-5CA6CAA70CE7
    --->X-MS-CommunityGroup-ParentID: 51BA5EAA-6CED-48A9-B0D7-B36774AC45DC
    --->Newsgroups: microsoft.public.windows.vista.file_management
    --->Path: TK2MSFTNGHUB02.phx.gbl
    --->Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.file_management:8997
    --->NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    --->X-Tomcat-NG: microsoft.public.windows.vista.file_management
    --->
    --->A known issue? That is fine that it is a known issue, but I've many
    users
    --->who are working with Excel 2003 documents under Vista / Office 2007. I
    --->can't put out a company directive to tell them all that they need to
    run a
    --->manual sync every time they edit an Excel 2003 spreadsheet. Management
    --->would just as soon stop any further Vista / Office 2007 deployments
    before
    --->they do that and shutdown all the existing deployments as data
    corruption is
    --->likely to occur.
    --->
    --->How do I escalate this problem within Microsoft so that I know this
    problem
    --->will be fixed ASAP and when it will be fixed?
    --->
    --->Also, do you have an incident number that I can reference when I do
    escalate
    --->this problem to Microsoft?
    --->
    --->Thanks much for your help identifying this issue to me!
    --->
    --->--
    --->Thanks,
    --->Bob
    --->
    --->
     
    Morgan che, Jan 18, 2008
    #9
  10. Bob

    Morgan che Guest

    Dear Bob,

    How is everything going?

    I am wondering if my suggestion is helpful. if anything is unclear, please
    feel free to post back.

    Thanks.

    Sincerely
    Morgan Che
    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
    --->From: "Bob" <>
    --->References: <>
    <>
    <>
    <>
    <>
    <>
    --->In-Reply-To: <>
    --->Subject: Re: Offline files fail to synchronize
    --->Date: Thu, 17 Jan 2008 13:53:00 -0500
    --->Lines: 20
    --->Message-ID: <>
    --->MIME-Version: 1.0
    --->Content-Type: text/plain;
    ---> format=flowed;
    ---> charset="iso-8859-1";
    ---> reply-type=original
    --->Content-Transfer-Encoding: 7bit
    --->X-Priority: 3
    --->X-MSMail-Priority: Normal
    --->X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
    --->X-MS-CommunityGroup-PostID: {1C578755-9A99-4B75-B6B3-A7EECA989CE0}
    --->X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
    --->X-MS-CommunityGroup-ThreadID: 92AA40B1-7E7C-4ACC-8513-5CA6CAA70CE7
    --->X-MS-CommunityGroup-ParentID: 51BA5EAA-6CED-48A9-B0D7-B36774AC45DC
    --->Newsgroups: microsoft.public.windows.vista.file_management
    --->Path: TK2MSFTNGHUB02.phx.gbl
    --->Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.file_management:8997
    --->NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    --->X-Tomcat-NG: microsoft.public.windows.vista.file_management
    --->
    --->A known issue? That is fine that it is a known issue, but I've many
    users
    --->who are working with Excel 2003 documents under Vista / Office 2007. I
    --->can't put out a company directive to tell them all that they need to
    run a
    --->manual sync every time they edit an Excel 2003 spreadsheet. Management
    --->would just as soon stop any further Vista / Office 2007 deployments
    before
    --->they do that and shutdown all the existing deployments as data
    corruption is
    --->likely to occur.
    --->
    --->How do I escalate this problem within Microsoft so that I know this
    problem
    --->will be fixed ASAP and when it will be fixed?
    --->
    --->Also, do you have an incident number that I can reference when I do
    escalate
    --->this problem to Microsoft?
    --->
    --->Thanks much for your help identifying this issue to me!
    --->
    --->--
    --->Thanks,
    --->Bob
    --->
    --->
     
    Morgan che, Jan 21, 2008
    #10
  11. Bob

    Bob Guest

    Hi Morgan,

    I opened a service incident with Microsoft so that I can learn the
    following:

    1. If this problem is going to be fixed and if so, when I can expect a fix.
    2. How will I be notified when the fix is available.

    The circumventions you have offered will not be acceptable at our
    organization as most users are Excel 2003. Therefore, we save all our
    documents in 2003 format so that they can easily be worked on by the
    majority of users who are still at Excel 2003. Maybe in a year, we will
    switch over to 2007 format once the majority of users are on that version.
     
    Bob, Jan 21, 2008
    #11
  12. Bob

    Morgan che Guest

    Dear Bob,

    Thanks for your reply.

    Based on the current situation that you have contacted with our service
    incident, I would like to suggest you work with our engineers there. In the
    same time, I will assist the service incident engineers on this issue.

    Thanks for your patience. Have a good day!

    Sincerely
    Morgan Che
    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
    --->From: "Bob" <>
    --->References: <>
    <>
    <>
    <>
    <>
    <>
    <>
    <02VG#>
    --->In-Reply-To: <02VG#>
    --->Subject: Re: Offline files fail to synchronize
    --->Date: Mon, 21 Jan 2008 14:36:00 -0500
    --->Lines: 18
    --->Message-ID: <>
    --->MIME-Version: 1.0
    --->Content-Type: text/plain;
    ---> format=flowed;
    ---> charset="iso-8859-1";
    ---> reply-type=original
    --->Content-Transfer-Encoding: 7bit
    --->X-Priority: 3
    --->X-MSMail-Priority: Normal
    --->X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
    --->X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
    --->X-MS-CommunityGroup-PostID: {8996143D-BAA6-436E-B224-AC4E5BAE193B}
    --->X-MS-CommunityGroup-ThreadID: 92AA40B1-7E7C-4ACC-8513-5CA6CAA70CE7
    --->X-MS-CommunityGroup-ParentID: DA4B3ABD-406B-4CCD-B794-AB9F33C2C93F
    --->Newsgroups: microsoft.public.windows.vista.file_management
    --->Path: TK2MSFTNGHUB02.phx.gbl
    --->Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.file_management:9103
    --->NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    --->X-Tomcat-NG: microsoft.public.windows.vista.file_management
    --->
    --->Hi Morgan,
    --->
    --->I opened a service incident with Microsoft so that I can learn the
    --->following:
    --->
    --->1. If this problem is going to be fixed and if so, when I can expect a
    fix.
    --->2. How will I be notified when the fix is available.
    --->
    --->The circumventions you have offered will not be acceptable at our
    --->organization as most users are Excel 2003. Therefore, we save all our
    --->documents in 2003 format so that they can easily be worked on by the
    --->majority of users who are still at Excel 2003. Maybe in a year, we
    will
    --->switch over to 2007 format once the majority of users are on that
    version.
    --->
    --->--
    --->Thanks,
    --->Bob
    --->
    --->
     
    Morgan che, Jan 22, 2008
    #12
  13. Bob

    Bob Guest

    Okay, thanks.

    btw, one thing I found is that XLS files will sync upon a log off/on. I
    haven't done enough testing to see if this happens 100% of the time however.
    But regardless, it supposed to sync right away nonetheless.

    bob.
     
    Bob, Jan 24, 2008
    #13
  14. Bob

    Morgan che Guest

    Dear Bob,

    Thanks for posting back.

    The Customer Service and Support (CSS) engineers contacted me for this
    issue, and also I have provided them the background. I hope this issue will
    be resolved soon along with your satisfaction.

    Thanks.

    Sincerely
    Morgan Che
    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
    --->From: "Bob" <>
    --->References: <>
    <>
    <>
    <>
    <>
    <>
    <>
    <02VG#>
    <>
    <>
    --->In-Reply-To: <>
    --->Subject: Re: Offline files fail to synchronize
    --->Date: Thu, 24 Jan 2008 14:50:55 -0500
    --->Lines: 8
    --->Message-ID: <>
    --->MIME-Version: 1.0
    --->Content-Type: text/plain;
    ---> format=flowed;
    ---> charset="iso-8859-1";
    ---> reply-type=original
    --->Content-Transfer-Encoding: 7bit
    --->X-Priority: 3
    --->X-MSMail-Priority: Normal
    --->X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
    --->X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16545
    --->X-MS-CommunityGroup-PostID: {76A0BA44-47BB-4663-86C4-BB7AA6DE4D14}
    --->X-MS-CommunityGroup-ThreadID: 92AA40B1-7E7C-4ACC-8513-5CA6CAA70CE7
    --->X-MS-CommunityGroup-ParentID: 910DB044-2C0F-4B14-B454-B39F586BC9A7
    --->Newsgroups: microsoft.public.windows.vista.file_management
    --->Path: TK2MSFTNGHUB02.phx.gbl
    --->Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.file_management:9155
    --->NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    --->X-Tomcat-NG: microsoft.public.windows.vista.file_management
    --->
    --->Okay, thanks.
    --->
    --->btw, one thing I found is that XLS files will sync upon a log off/on.
    I
    --->haven't done enough testing to see if this happens 100% of the time
    however.
    --->But regardless, it supposed to sync right away nonetheless.
    --->
    --->bob.
    --->
    --->
     
    Morgan che, Jan 25, 2008
    #14
  15. Bob

    sguate Guest

    Dear Morgan and Bob:

    Have you found any solution to this problem? I have the same problem with
    my new computers (Vista business and Office 2007) in a SBS 2003 domain. No
    problems with with XP or 2000 computers.

    Sergio
     
    sguate, Apr 8, 2008
    #15
  16. Bob

    Cliff Guest

    I, too, have this problem. I've replicated the problem and it seems
    to be Excel 2007 (in compatibility mode) with Vista clients and
    Windows 2003 servers. I've tested on various virtual machines and it
    happens consistently. One thing that I noticed wasn't expressly
    defined above by anybody, but may explain why it wasn't initially
    replicated, is that it *ONLY* happens with roaming profiles. If you
    use offline files and a local profile, it works great. So Excel 2007
    does NOT like roaming profiles in compatibility mode.

    Is there a hotfix for this yet? I desperately need a fix as we
    already have started migration and can no longer roll back...
     
    Cliff, Apr 10, 2008
    #16
  17. Bob

    antishr Guest

    Have you found any solution to this problem? I have the same issue with
    all new computers (Vista business and Office 2007) in a SBS 2003 domain.
     
    antishr, May 7, 2008
    #17
  18. Bob

    Jer Guest

    Hello everybody

    I check all information on the web about your problem but nothing...
    I have the same problem and I can't find any information about it...
    Have you somes news...
    I tried to install the Vista'SP1 but the problem be continued...

    Microsoft must know the problem !!!

    Thanks for your help.

    Jerôme from Franc
     
    Jer, May 15, 2008
    #18
  19. Bob

    MasterWim Guest

    April 2009 now and I can not find any information on this problem being
    solved.

    I appear to have a similar problem synchronising (shared !) Excel 2003
    files under Vista. Everytime I make some edits and save the file (at
    least that is what I think) I find that it is no longer synchronised
    with the network and as other collegues make modification a conflict
    occurs and I can redo all my work.

    It indeed does not appear to occur with (non-backwards compatible)
    ..xlsx files but can't really use those in a collaborative environment as
    long as the whole world has not converted to Office 2007 ;-)

    Help would be much appreciated.

    Wim
     
    MasterWim, Apr 23, 2009
    #19
  20. Bob

    Ka Kit Yick Guest

    Ka Kit Yick, Apr 30, 2009
    #20
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