Offline Files switching to 'working offline' mode

Discussion in 'Windows Server' started by Andrius Mazeika, Apr 6, 2007.

  1. Server: Windows Server 2003 R2 Standard SP2 x64
    Client: Windows XP Professional SP2 x86

    Problem: User is set up to use a redirected desktop and my documents as well
    as roaming profile (app data folder is part of a roaming profile). Client has
    Offline files turned on. The problem occurs when a client is trying to access
    a DFS-based shared resource. As soon as the user goes into one of DFS targets
    offline files switches to 'working offline' mode and the user is unable to
    access any resources. After synchronization the user is able to view the
    resources, but as soon as he doubleclicks any of the folders offline files
    goes again into 'working offline' mode. If, however, the user accessess the
    same resource direclty from the server (not by using DFS) offline files works
    normally and doesn't switch to offline mode. DFS share is using Access Based
    Enumeration (although
    it doesn't work as expected on the whole DFS namespace).
     
    Andrius Mazeika, Apr 6, 2007
    #1
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  2. Hi,

    Thank you for posting in the Microsoft newsgroup!

    From your post, my understanding on this issue is: your offline files
    turned to "working offline" mode as soon as you access DFS shares. If I'm
    off base, please feel free to let me know.

    You didn't mention your DFS configuration. I supposed you were accessing
    DFS with the Netbios name like \\Microsoft\DFS. Please try to access DFS
    with FQDN like \\Microsoft.com\DFS. If your DFS server is configured as
    stand-alone DFS server, try to access DFS with \\DFS.Microsoft.com\DFS.

    Please let me know whether you have problem on accessing DFS with FQDN name.

    Best Regards,

    Sean Cai, MCSE2000
    Microsoft Online Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
     
    Sean Cai [MSFT], Apr 10, 2007
    #2
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  3. Sean,

    I am always accessing DFS by using FQDN. You understand the problem
    correctly, though the roots of the problem are not lying in netBIOS I reckon.

    Andrius
     
    Andrius Mazeika, Apr 10, 2007
    #3
  4. Andrius Mazeika, Apr 11, 2007
    #4
  5. Hi Andrius,

    It's glad to know you have found the cause of this issue and thank you for
    your sharing.

    If you have any other concern, please let me know. I'm glad to be help.

    Best Regards,

    Sean Cai, MCSE2000
    Microsoft Online Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
     
    Sean Cai [MSFT], Apr 12, 2007
    #5
  6. Hi Sean,

    posted too early about the problem being solved :). Actually, the problem of
    oflfine files going to offline mode persists even after removing ABE (nice
    little feature but not really a necessity). Any further advice on solving the
    issue?

    Andrius
     
    Andrius Mazeika, Apr 13, 2007
    #6
  7. Hi Andrius,

    Does the offline file problem appear on one computer or several computers?

    Please do the following steps to narrow down this issue:
    Step 1: Clean boot
    ----------
    1. Click Start -> Run
    2. Input msconfig and click OK.
    3. Click Service Tab and check Hide all Microsoft Services and click
    Disable All.
    4. Click Startup Tab and click Disable All.
    5. Click OK and reboot the computer and test again.

    Please test this issue in the Clean Boot environment, if the issue
    disappears in the Clean Boot environment, we can use a 50/50 approach to
    quickly narrow down which entry is causing the issue.

    If the issue persists, under Safe Mode, Let's scan the system files for
    this issue.

    Step 2: Scan the system files
    ---------------
    Please quite all the running applications before covering the following
    steps:
    1. Click Start -> Run.
    2. Input cmd and click OK.
    3. Input sfc /scannow and click OK.
    You will be asked to insert Windows XP CD.

    4. Reboot the computer and test the issue again.

    If both of the steps don't help on this issue, please collect a MPS Report
    from the problematic computer:
    a. Visit the following link to download the file:
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/mpsrpt_network.exe
    b. Run the MPSRPT_SETUPPERF.EXE on the computer box.
    c. Wait for 10~15 minutes.
    d. Open Windows explorer, navigate to
    %SYSTEMROOT%\MPSReports\Setup\Reports\cab\
    e. Send the .cab file directly to me.

    Best Regards,

    Sean Cai, MCSE2000
    Microsoft Online Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
     
    Sean Cai [MSFT], Apr 16, 2007
    #7
  8. Sean,

    I will do as you advise. One thing to note: if in Offline Files tab of
    Folder Options under Advanced section I enter the server name of fileserver
    hosting files and select never allow my computer to go offline - everything
    is fine. of course, when the user disconnects from company network he has to
    remove the server from "never allow to go offline" list.

    I will post as soon as I take the steps you offerred.

    Andrius
     
    Andrius Mazeika, Apr 16, 2007
    #8
  9. Hi Grasshopper,

    haven't taken the steps Sean told me to take yet. Reall really doubt that
    the problem lies in 3rd party apps or services.
    Your post reminded me, that my situation is even more similar to yours. I
    remembered that a few weeks back I changed the path of redirected user
    documents from DFS based paths to ordinary shares hoping to solve Offline
    Files issues (everywhere I looked users were talking that Offline Files is an
    even worse nightmare if using with DFS).
    However, after changing the path in group policy of redirected docs the
    situation got even worse and now users are randomly getting disconnected as i
    described above. Don't get confused - redirected docs are now set up on
    ordinary network shares, but users are still using DFS to access other
    network resources.

    Eager to hear about your success (hopefully), Grasshopper, with CSCCMD.
    Re-initializing Offline files cache with FormatDatabase reg key did no good
    in my situation.

    Andrius
     
    Andrius Mazeika, Apr 18, 2007
    #9
  10. Hi Andrius,

    Thanks to Grasshopper's information.

    I've spent some time on building a test environment and try to reproduce
    your issue in the past few days. I've setup a folder redirection policy and
    built a DFS name space.

    However, I just couldn't reproduce it. Could you provide me more
    information about your environment? Like, how many DFS servers are there
    and does the connections between them are fast connections? How many levels
    do your DFS name space has?

    I'm looking forward to your reply.

    Regards,

    Sean Cai, MCSE2000
    Microsoft Online Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
     
    Sean Cai [MSFT], Apr 23, 2007
    #10
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