Old V4 site fails with 0x800C0008 - New V5 site fails with 0x80072ee2

Discussion in 'Windows Update' started by Alex Niblett, Aug 11, 2004.

  1. Alex Niblett

    Alex Niblett Guest

    I couldn't use the old V4 site for about the last 2 months it was up, and
    now I can't use the V5 site either. Here are some of the things I've looked
    into in the past two months...

    http://www3.telus.net/dandemar/0x800c0005.htm
    http://www.updatexp.com/0x800A138F.html
    http://www.petri.co.il/wu_problems_800a138f.htm

    I've also tried the "Microsoft Online Assisted Support" site, but the ocx
    fails to upload my system info. So, I'm out of ideas at this point. I can
    post the session entries from both Windows Update logs if anybody needs
    them.

    Alex
     
    Alex Niblett, Aug 11, 2004
    #1
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  2. Alex Niblett

    Maurice N Guest

    Hello Alex,
    Did the setup of XP SP2 complete ok? (I'm assuming your on XP). or is this sys on XP SP1 ?

    The 72ee2 error translates to Error-Internet-timeout The request has timed out.

    Do you have a 3rd-part "anonimizer" program ? or a "popup-ad stopper/remover" ?
    Do you have Norton Internet Security?

    Make very sure your pc has the correct & current date & local time & timezone. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated)

    You may get to the windows update site, but yet a setting in IE could be the blocker.
    Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

    1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
    If this box is empty, add at least one language -- your usual national language.
    If you happen to have 2 or more, move English up on this list.

    2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
    Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
    You may note, if the discussion bar is active, it would appear near the bottom of IE window.

    3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)

    These are "some" of the items that I do have CHECKed (selected):
    Under HTTP 1.1 settings --
    Use HTTP 1.1 (ON / Selected)
    + Enable / check to use HTTP 1.1 with proxy servers **** <<----

    and under Security :
    Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

    Use SSL 2.0 (ON / selected)
    Use SSL 3.0 (ON)

    4. Internet Explorer > Tools > Internet Options > Connections Tab
    Click on LAN Settings > * Uncheck* the Automatically detect settings.
    Make sure _no other_ settings on this screen are enabled.

    5. Internet Explorer > main menu /Tools/Internet Options >

    Security Tab/ click on green icon Trusted Sites/click Sites button.
    Look very closely at line that says: "Require server verification (https:) for all sites in this zone" to *clear* the selection.
    (e.g. You want that to be clear or un-checked (un-ticked)).

    In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

    type
    http://www.download.windowsupdate.com (click Add)

    http://v4.windowsupdate.microsoft.com

    https://v4.windowsupdate.microsoft.com (with HTTPS)

    http://windowsupdate.microsoft.com

    http://download.windowsupdate.com

    Click OK.
    Apply changes, then try Windows Update again.
    - - - -

    As a temporary measure, type in or click this HTTPS address
    https://v4.windowsupdate.microsoft.com

    For Windows XP Service Pack 2 systems, substitute v5 for v4 above.
     
    Maurice N, Aug 11, 2004
    #2
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  3. Alex Niblett

    Alex Niblett Guest

    This is Windows XP SP1 or SP1a. I don't have an "anonimizer" program, and I
    have "Pop Up Stopper" completely disabled (It doesn't start up at all). I
    do have Norton Internet Security 2004 with add blocking disabled, and Norton
    SystemWorks 2003. Disabling both of these does nothing, although I am
    starting to wonder if NIS has something to do with it. I have tried
    everything else you mentioned multiple times.

    I was able to find 0x80072ee2 defined as ERROR_INTERNET_TIMEOUT on the
    MVPs.org site, but I can't find 0x800C0008. Any idea what that error is?
    Also, I noticed that the V4 "C:\Program Files\Windows Update" folder is
    gone, and the V5 "C:\Program Files\WindowsUpdate" folder is completely empty
    (No sub directories, no files or cabs).

    Alex
     
    Alex Niblett, Aug 11, 2004
    #3
  4. Alex Niblett

    Maurice N Guest

    Hello Alex,
    Take a look at Symantec's support website for a specific article on Norton Internet Security. Look at the procedure to tweak the "privacy control", as listed in the paragraph "solution".
    Be careful in case this link wraps ---- here it is
    http://service1.symantec.com/SUPPOR...OpenDocument&ExpandSection=1&Src=sg#_Section1

    Follow the directions for your version of NIS. Make the change to NIS & try Windows Update again.

    If still no joy, let's have you post back the log entries for the last 1 or 2 dates (or sessions) at Windows Update.
    Use Windows' Notepad to open this log:
    C:\Windows\Windows Update.log (note space after Windows & before Update)
    You need to find & "isolate" the section of the log for that "fail date". Copy those & paste into your reply here.

    This system should only have one folder \Program Files\WindowsUpdate. Mine still has a subfolder \V4 but that is essentially empty.
    (This system is on XP SP2 with V5. It now has a folder C:\WINDOWS\SoftwareDistribution.)

    The exception 0x800C0008 is quite common. My last answer is basically the 1st pass at this problem.

    Post back with progress.
     
    Maurice N, Aug 12, 2004
    #4
  5. Alex Niblett

    bob Guest

    I'm running Windows 2000 sp4. I keep getting 0x800c0008 errors. My
    computer will load the first page, scan for updates, and find 16 critical
    updates and 7 others. Then it presents the message:

    "An error occurred while scanning for driver updates. We are not able to
    display any updated drivers for your system."

    I find the error in the windowsupdate.log file.

    I read through knowledge base article 813444 about enabling SSL, and the
    windows update support page identifies my error as relating to SSL.

    But when I run Stanford.edu ssl test, it indicates that SSL is working.

    It's a new Dell computer, and it would not work right out of the box. I
    have put it ahead of the firewall, it does not have any blocking software
    of any sort, exept Norton AV. I disabled it just as a test, and that
    didn't help either.

    I tried the tips in the previous articles (most of which are in 813444)
    but that didn't help either.

    I have another Dell on the same network, and it can do windowsupdate just
    fine. As far as I can tell, the networking settings are identical on the
    two machines.

    Any ideas???

    Bob
     
    bob, Sep 8, 2004
    #5
  6. Bob,
    In this same thread, 3 lines ahead, my answer of 8-10-2004 to Alex Niblett, has some general tips. (Not a cure-all; but a first screening).
    Be sure you have covered those points.

    Then go to your IE browser, do a Help/About. You need to see a line about Cipher-strength 128 bit.
    Be sure this system does not have any so-called "anonimizer" ( a 3rd party app that hides the version & identity of IE).
    Do you have other apps or utilities (besides NAV) in your Windows startup? what are they?

    But since you mention this pc always had problems: Did you ( and I would urge you to) contact Dell support ?
    Certainly if it is still under warranty, contact Dell.

    One thing you want to make sure of --- that this pc's IE can navigate to "plain vanilla" sites.

    P.S. When you 1st get to W U, are you selecting to scan for driver updates?
     
    Maurice N ~ MVP, Sep 9, 2004
    #6
  7. Alex Niblett

    bob Guest


    Hi Maurice,

    Yes, I read through your post and tried your suggestions before posting. I
    have office, acrobat assistant, and microtec scanner finder in my startup
    folder.

    I'll give Dell a call Friday when I return to the office and see what they
    say.

    The PC can navigate websites generally (i.e. cnn.com works fine). When I
    get to WU, I click on scan, it does, and the menu on the left changes to
    show it has found updates, but clicking on those links produces _no_
    response.

    Bob
     
    bob, Sep 9, 2004
    #7
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