OneNote 2007 has screwed up my Outlook syncing with my PocketPC device!!!

Discussion in 'ActiveSync' started by CES, Jul 21, 2006.

  1. CES

    CES Guest

    All,
    Ever since I installed the beta of OneNote, when I sync up Outlook with my Pocket PC, I no longer get the notes that are attaches to any Outlook item (Task\Calender\Contacts - notes\content field)!!!

    Is their a way of correcting this behavior so i can get the notes contact field from my Outlook file to sync with my PocketPC.

    Thanks in advance. - CES
     
    CES, Jul 21, 2006
    #1
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  2. are you using outlook 2003 or outlook 2007? Which active Sync version do you
    use?

    --
    Diane Poremsky [MVP - Outlook]
    Author, Teach Yourself Outlook 2003 in 24 Hours
    Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
    Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
    Outlook 2007: http://www.slipstick.com/outlook/ol2007/

    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Subscribe to Exchange Messaging Outlook newsletter:
     
    Diane Poremsky [MVP], Jul 21, 2006
    #2
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  3. Have you already reinstalled ActiveSync?

    Patrick Schmid
     
    Patrick Schmid, Jul 21, 2006
    #3
  4. CES

    CES Guest

    Diane,
    Outlook 2007 & ActiveSync 4.2.0 (Build 4846) and FYI the PocketPC is a MDA. - CES
     
    CES, Jul 21, 2006
    #4
  5. CES

    CES Guest

    Patrick,
    I removed Office 2003 and a beta of ActiveSync 4.2 before I installed Office 2007 & OneNote 2007 I then installed the Gold version of ActiveSync 4.2. - CES
     
    CES, Jul 21, 2006
    #5
  6. What makes you think OneNote is to blame?

    FWIW, someone else reported that syncing notes from Outlook 2007 to his
    WM5 PPC wasn't working and I have this open as bug with Microsoft. He
    tried everything (ActiveSync 3.8, 4.1, 4.2; reinstalling, etc) with no
    luck. Only going back to Outlook 2003 restored the functionality.

    Patrick Schmid
     
    Patrick Schmid, Jul 22, 2006
    #6
  7. CES

    Sven Guest

    Are you sure it's actually OneNote that is the issue? Office 2007 isn't
    exactly release code either.
     
    Sven, Jul 22, 2006
    #7
  8. HAHAHAHAHAHAHAHAHAHAHA! Finally, someone who gets what BETA means.

    --
    Milly Staples [MVP - Outlook]

    Post all replies to the group to keep the discussion intact. All
    unsolicited mail sent to my personal account will be deleted without
    reading.

    After furious head scratching, Sven asked:

    | Are you sure it's actually OneNote that is the issue? Office 2007
    | isn't exactly release code either.
    |
    || Patrick Schmid wrote:
    ||| Have you already reinstalled ActiveSync?
    |||
    ||| Patrick Schmid
    ||| --------------
    ||| http://pschmid.net
    |||
    ||| |||
    |||| All,
    |||| Ever since I installed the beta of OneNote, when I sync up Outlook
    |||| with my Pocket PC, I no longer get the notes that are attaches to
    |||| any Outlook item (Task\Calender\Contacts - notes\content field)!!!
    ||||
    |||| Is their a way of correcting this behavior so i can get the notes
    |||| contact field from my Outlook file to sync with my PocketPC.
    ||||
    |||| Thanks in advance. - CES
    |||
    || Patrick,
    || I removed Office 2003 and a beta of ActiveSync 4.2 before I installed
    || Office 2007 & OneNote 2007 I then installed the Gold version of
    || ActiveSync
    || 4.2. - CES
     
    Milly Staples [MVP - Outlook], Jul 22, 2006
    #8
  9. CES

    CES Guest

    I obviously can't be sure but I originally posted a version of this question to the PocketPC newsgroup "Office 2007 Beta and ActivSync 4.2, not appending notes." and Dave seemed to be rather atemit the the issue was OneNote. - CES
     
    CES, Jul 22, 2006
    #9
  10. Remove OneNote 2007 and see what happens?

    Patrick Schmid
     
    Patrick Schmid, Jul 22, 2006
    #10
  11. CES

    Sven Guest

    With beta code, I wouldn't be sure that removal of OneNote would totally
    restore things if that is what the issue is. I guess the real question is,
    was the AS/PPC sync tested thoroughly with Outlook 2007 (not even
    considering the rest of Office 2007) which is a Beta, before loading OneNote
    2007 BETA and having issues. If you are pretty sure that it was OK
    pre-OneNote and not post OneNote, then by all means, submit a bug. I think
    you would be hard pressed to have anyone here with a solution, if it indeed
    is a bug.
     
    Sven, Jul 22, 2006
    #11
  12. CES

    Sven Guest

    Notice that the OP is talking about the notes within Contact/Calendar
    entries, not Notes per se. Big difference, and kind of odd, that OneNote
    would have any effect on just one field in a database record.
     
    Sven, Jul 22, 2006
    #12
  13. Hi Sven,

    Sorry, I wasn't exact enough. I am referring to the same note fields,
    not actual Outlook notes.

    Patrick Schmid
     
    Patrick Schmid, Jul 22, 2006
    #13
  14. CES

    Sven Guest

    OK, just checking. I am actually having issues with Notes sync (Outlook
    2007) and I am syncing OneNote Mobile, but I'm doing it with Vista and WMDC,
    so it isn't of much value here.
     
    Sven, Jul 22, 2006
    #14
  15. CES

    CES Guest

    All,

    (My apologies to OneNote it seems the issue resides elsware)

    Just in case anyone else is having this problem... the problem resides not with OneNote 2007 but with Outlook 2007(or possibly with ActiveSync 4.2 but I don't have the time to repeat all of these steps with an older version of ActiveSync)!!

    My First Attempted was to see if removing OneNote** would solve the issues. Unfortunately this didn't resolve the problem.

    I then tried removing Office 2007** and and then reinstalling it. Same problem.

    I then went to a clean computer, one that has never had the beta installed and removed Office 2003** and then installed only Outlook Beta. Still no notes!!

    **I then remove ActiveSync, a Hard Reset the PocketPC and reinstall ActiveSync.

    Just to refine the issue a bit... I've noticed that (Task\Contact\Calender) Notes created on the PocketPC are transfered correctly back to the Outlook file when you sync the two entities. However if you edit the note in any way on the PC, when you sync the PocketPC again, all notes data will be deleted.

    If anyone has some other thoughts on the issue please let us know. - CES
     
    CES, Jul 22, 2006
    #15
  16. If you send me a summary of your issue and what you tried via email,
    I'll attach it to the bug report I've already open on this with MS. You
    can get my email from my website.


    Patrick Schmid
     
    Patrick Schmid, Jul 23, 2006
    #16
  17. CES

    CES Guest

    Patric,
    If you look at my previous post it pretty much encapsulates what I've tried... the only thing that is missing is that I also had the beta of MS Search installed, which seems to be required, when I became aware of the problem .
    However the gist of this is That outlook 2007 Calender\Tasks\Contacts - Notes\Content field, doesn't update on the PocketPC correctly.
    - CES
     
    CES, Jul 23, 2006
    #17
  18. Send me an email still, so that I can give MS your email address.

    Patrick Schmid
     
    Patrick Schmid, Jul 24, 2006
    #18
  19. CES

    Michael Guest

    I also found that Outlook '07 Beta through three activesync versions (3.8,
    4.1, and 4.2) all do not sync down to PocketPC Smartphone 2003 (samsung i600)
    but do sync up, what you also notice is sometimes in outlook the note when
    you save it dissappears when the phone is in the cradle i've even changed
    Activesync settings to always sync down to the handheld... anyone w/ advice
    pls advise, personally I believe its a problem w/ Outlook '07, thoughts?
     
    Michael, Aug 1, 2006
    #19
  20. Could very well be a problem with Activesync that has not been optimized to
    run with BETA software. Once Office 2007 is released, I expect most
    problems to have been sorted, with only the most esoteric ones remaining to
    be solved.

    --
    Milly Staples [MVP - Outlook]

    Post all replies to the group to keep the discussion intact. All
    unsolicited mail sent to my personal account will be deleted without
    reading.

    After furious head scratching, Michael asked:

    | I also found that Outlook '07 Beta through three activesync versions
    | (3.8,
    | 4.1, and 4.2) all do not sync down to PocketPC Smartphone 2003
    | (samsung i600) but do sync up, what you also notice is sometimes in
    | outlook the note when you save it dissappears when the phone is in
    | the cradle i've even changed Activesync settings to always sync down
    | to the handheld... anyone w/ advice pls advise, personally I believe
    | its a problem w/ Outlook '07, thoughts?
    |
    || CES wrote:
    ||| All,
    ||| Ever since I installed the beta of OneNote, when I sync up Outlook
    ||| with my Pocket PC, I no longer get the notes that are attaches to
    ||| any Outlook item (Task\Calender\Contacts - notes\content field)!!!
    |||
    ||| Is their a way of correcting this behavior so i can get the notes
    ||| contact field from my Outlook file to sync with my PocketPC.
    |||
    ||| Thanks in advance. - CES
    ||
    || All,
    ||
    || (My apologies to OneNote it seems the issue resides elsware)
    ||
    || Just in case anyone else is having this problem... the problem
    || resides not with OneNote 2007 but with Outlook 2007(or possibly with
    || ActiveSync 4.2 but I don't have the time to repeat all of these
    || steps with an older version of ActiveSync)!!
    ||
    || My First Attempted was to see if removing OneNote** would solve the
    || issues. Unfortunately this didn't resolve the problem.
    ||
    || I then tried removing Office 2007** and and then reinstalling it.
    || Same problem.
    ||
    || I then went to a clean computer, one that has never had the beta
    || installed and removed Office 2003** and then installed only Outlook
    || Beta. Still no notes!!
    ||
    || **I then remove ActiveSync, a Hard Reset the PocketPC and reinstall
    || ActiveSync.
    ||
    || Just to refine the issue a bit... I've noticed that
    || (Task\Contact\Calender) Notes created on the PocketPC are transfered
    || correctly back to the Outlook file when you sync the two entities.
    || However if you edit the note in any way on the PC, when you sync the
    || PocketPC again, all notes data will be deleted.
    ||
    || If anyone has some other thoughts on the issue please let us know. -
    || CES
     
    Milly Staples [MVP - Outlook], Aug 1, 2006
    #20
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