only partial pages print, print job in "error" state

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by bheiser, Dec 6, 2007.

  1. bheiser

    bheiser Guest

    Hi,

    I'm running Vista Ultimate (32bit) and am printing to an HP PSC 950.
    I've started seeing a symptom where part of the page prints, the paper
    ejects, and viewing the printer in the Windows "Printers" dialog shows
    the print job in an "error" state (with no explanation of any type as to
    what the error actually is).

    Sometimes if I use the Windows "restart job" function, the printout
    will restart and print correctly - other times not. Often I need to
    cancel the print job (which every time requires *3* attempts at the
    "cancel job" function) and re-submit it. Then, sometimes it will print
    correctly, other times not. All of this wastes a lot of time (and
    paper).

    Is this a known Vista issue, or is my aging PSC 950 likely to be the
    culprit?

    I should note that, although I don't normally print text to my Epson
    3800, I've tested it, and it has worked fine.

    Thanks in advance for any feedback on this.
     
    bheiser, Dec 6, 2007
    #1
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  2. Cari \(MS-MVP\), Dec 6, 2007
    #2
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  3. bheiser

    bheiser Guest

    Thanks for the suggestion. I went through this process, and the
    symptoms are the same.

    Hmmm, maybe the printer is failing...
     
    bheiser, Dec 14, 2007
    #3
  4. bheiser

    bheiser Guest

    Just a quick follow-up... I found the problem.

    The problem occurs when the printer is connected to a D-Link USB 2.0
    hub. When I connect the printer directly to a USB port on the computer
    it prints properly.

    I hope this is helpful to anyone else who runs into this problem...
     
    bheiser, Dec 16, 2007
    #4
  5. bheiser

    davilynsman Guest

    Thanks for the info "bheiser". I have an HP PSC 1510 All-In-One and was
    having problems with printing partial pages also. I'm also running
    Windows Vista Home Premium edition and my printer was connected into a
    Belkin USB 2.0 4 port hub. My printer would print varying pieces of
    pages and feed in new paper and resume the same page. Sometimes, it was
    taking 4 pieces of paper to print one page. I disconnected my printer
    from the hub and traded places with one of my other peripherals -
    connected the printer directly into the tower. Viola! Problem solved.
    Just in time to print out important tax forms! Thanks again.
     
    davilynsman, Jan 14, 2008
    #5
  6. bheiser

    huwyngr Guest

    No reflection on you but for general information you will find this in
    the HP troubleshooting of USB connected devices -- plug it directly
    into the PC and not through a hub, although in general experience a
    powered hub is likely to work.
     
    huwyngr, Jan 14, 2008
    #6
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