OT: Folder/File Limit-windows explorer delay

Discussion in 'Windows Small Business Server' started by Joseph Vito Bacino Jr., Dec 18, 2007.

  1. Problem:
    The client is getting long delays in windows explorer on a few
    computers. This would be the "heavy users" of this share.
    The server has a delay also when doing a right click on the folder.
    Going into the folder on the server sometimes will delay.

    The folder they are accessing contains... 137,305 files, 10,547 folders
    which = 56.8 GB

    I drilled down the folders and could get to a point where the delay
    would be much less. (why i am thinking they have to much in the root folder)

    Nothing else on the server is not even close to being slow.
    This includes other shares on the server. (on the same data drive)
    I have watched the server performance, and that does not look out of the
    ordinary
    No other slowness problems from other users.

    Config,
    15 user network
    new hp dual Quad core
    4 GB ram
    SBS R2 sp2
    6 146GB 15k disks
    4 drives are in a RAID 1+0 and only for data, nothing else.

    I do think the drive needs a good defrag and will be doing this soon.

    I have applied one hot fix from Microsoft and it did not make a
    difference. KB 873414

    and will be looking into this...
    http://windowsxp.mvps.org/slowrightclick.htm

    Before i tell the client we need to break apart this folder, i would
    like to get some feedback.

    Thanks in advance
     
    Joseph Vito Bacino Jr., Dec 18, 2007
    #1
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  2. Desktops are less thn 6 mth old also...
    Defrags, updates, all that good stuff was done to them
    Also on a GB connection with server
    No network latency
     
    Joseph Vito Bacino Jr., Dec 18, 2007
    #2
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  3. Hello Customer,

    Thank you for posting here.

    From your post, I understand that when opening a shared folder, delay
    always happens.

    To narrow down the cause, I suggest you prepare a clean boot environment:

    Suggestion 1: Prepare a Clean Boot environment on the server.
    =================
    1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
    (without the quotation marks) and click OK.
    2. Under the Service tab, check "Hide All Microsoft Services", and then
    click "Disable All" button. In this way, we can disable all the services
    which belong to third-party programs.
    3. Under the Startup tab, click "Disable All" button.

    4. Click OK.
    5. Choose Yes to restart the computer.
    6. Check "Don't show this message or launch the system configuration
    utility when Windows starts".
    7. Please check if the issue persists.

    NOTE: We can check on Normal Startup in the General tab to roll back to
    Normal Mode after we get this issue resolved.

    Suggestion 2: Start Windows in Safe Mode with Network
    ==================================
    If the problem persists, let us perform the following steps to start the
    computer in Safe Mode with Network:

    1. Print or note these instructions before continuing. They will not be
    available after you shut down the computer in step 2.

    2. Click "Start", click "Shut Down", in the drop-down list, click
    "Restart", and then click "OK".

    3. When the computer is restarting, use the F8 key.

    4. Use the arrow keys to select the "Safe Mode with Network" option, and
    then press "ENTER".

    Now, please check if this issue still appears?

    I hope the above information is helpful to you. If the problem still
    occurs, please help me gather following information:

    Please download the MPS Report tool from the following link and run it on
    both the SBS server and the client workstation, then send the generated CAB
    file to my mailbox for further investigation so that
    we can find what the root cause is:

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_SETUPPerf.EXE

    For your information:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    88B7-F9C79B7306C0&displaylang=en

    Please try the above steps at your earliest convenience. If you have any
    concern, please feel free to let me know.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
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    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | Date: Mon, 17 Dec 2007 21:35:56 -0500
    | From: "Joseph Vito Bacino Jr." <>
    | User-Agent: Thunderbird 2.0.0.9 (Windows/20071031)
    | MIME-Version: 1.0
    | Subject: OT: Folder/File Limit-windows explorer delay
    | Content-Type: text/plain; charset=ISO-8859-1; format=flowed
    | Content-Transfer-Encoding: 7bit
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: 74-92-96-25-philadelphia.hfc.comcastbusiness.net
    74.92.96.25
    | Lines: 1
    | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:82559
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Problem:
    | The client is getting long delays in windows explorer on a few
    | computers. This would be the "heavy users" of this share.
    | The server has a delay also when doing a right click on the folder.
    | Going into the folder on the server sometimes will delay.
    |
    | The folder they are accessing contains... 137,305 files, 10,547 folders
    | which = 56.8 GB
    |
    | I drilled down the folders and could get to a point where the delay
    | would be much less. (why i am thinking they have to much in the root
    folder)
    |
    | Nothing else on the server is not even close to being slow.
    | This includes other shares on the server. (on the same data drive)
    | I have watched the server performance, and that does not look out of the
    | ordinary
    | No other slowness problems from other users.
    |
    | Config,
    | 15 user network
    | new hp dual Quad core
    | 4 GB ram
    | SBS R2 sp2
    | 6 146GB 15k disks
    | 4 drives are in a RAID 1+0 and only for data, nothing else.
    |
    | I do think the drive needs a good defrag and will be doing this soon.
    |
    | I have applied one hot fix from Microsoft and it did not make a
    | difference. KB 873414
    |
    | and will be looking into this...
    | http://windowsxp.mvps.org/slowrightclick.htm
    |
    | Before i tell the client we need to break apart this folder, i would
    | like to get some feedback.
    |
    | Thanks in advance
    |
    | --
    | ______________________________
    | Joseph Vito Bacino Jr
    | DV Technical Solutions Inc.
    | www.dvtechs.net
    |
     
    Manfred Zhuang [MSFT], Dec 19, 2007
    #3
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