Outlook 2000 and Activesync PPC issues

Discussion in 'ActiveSync' started by awotursk, Oct 6, 2004.

  1. awotursk

    awotursk Guest

    This has been a problem for a while. Outlook 2000 does
    not sync with my Pocket PC (using Activesync) after the
    first week of installation. I would have to uninstall
    Outlook and then reinstall it for it to work (for another
    week). I do not change anything, it just randomly happens.
     
    awotursk, Oct 6, 2004
    #1
    1. Advertisements

  2. Make sure you are running the latest version of ActiveSync (from
    http://www.pocketpc.com). Also, are you running any other programs that
    may be interfering with Outlook or changing Outlook?
     
    Rob Borek [MS MVP], Oct 6, 2004
    #2
    1. Advertisements

  3. awotursk

    awotursk Guest

    I am running the latest version of Activesync. It is just
    that after like the first week, Activesync comes up with
    an error message saying that it can't access the necessary
    information. I made a mistake, because it didn't work
    after reinstalling it. Please help, and also it worked
    the first week, and I didn't run any other programs that i
    normally run. Please help. Thanx!
     
    awotursk, Oct 7, 2004
    #3
  4. Did you install anything like Netscape/Mozilla, Eudora, etc.? Try
    running the program FIXMAPI.EXE (do a search for it) and see if that
    helps.
     
    Rob Borek [MS MVP], Oct 7, 2004
    #4
  5. awotursk

    awotursk Guest

    I ran FixMAPI.exe and it did nothing. I tried to sync up
    after "running" it (since there was no visible activity
    after running it) and it still did not work. I did not
    change anything within that week, so I don't understand
    why it suddenly did not work. Btw, my Outlook is SP-3,
    and when SP-1a came out for it, i think there was an issue
    with syncing up. But that wouldn't explain why it worked
    for the first week and not the next. Please help, and
    thanx Rob Borek for responding!
     
    awotursk, Oct 7, 2004
    #5
  6. Can you try a complete uninstall of Outlook and ActiveSync, then
    reinstall Outlook, install SP3 for Outlook and all other patches, then
    reinstall ActiveSync.
     
    Rob Borek [MS MVP], Oct 7, 2004
    #6
  7. awotursk

    awotursk Guest

    I have tried what you said and it still does not work. I
    do not understand why. Please help, and thanx ROB for
    responding to all of these!
     
    awotursk, Oct 10, 2004
    #7
  8. awotursk

    Raj Pillai Guest

    Hi,

    See if this MSKB article helps ---

    http://support.microsoft.com/?id=195507

    Also delete the partnership prior doing this. To delete a partnership ---

    1. Disconnect the PPC from the computer.
    2. In Activesync -> File -> Delete Partnership.
    3. Try switching the installation type as explained in the MSKB.
    4. Reboot the computer.
    5. Connect the PPC and follow the onscreen instructions to setup a new
    partnership.

    I hope this information helps !!
     
    Raj Pillai, Oct 12, 2004
    #8
  9. awotursk

    awotursk Guest

    Ok, first of all, THANX SOOOOOOOOOOOOOOOOOOOOOOO MUCH. THIS
    WORKED!!!!!!!!!!!!!!! THIS HAS BEEN A PROBLEM FOR ME FOR SOOOOO LONG,
    THANX!!! Now, the next question for you is: it was on Internet only, and I
    changed it to the Corporate/Workgroup one. My PPC would now work properly
    with Outlook. The strange thing is I switched it back to Internet only, and
    it also worked. How come it worked with both? I did not delete the
    partnership when I switched it back to Internet only, but I did when I was
    first switching it to Corporate/Workgroup like you said. If you could,
    please answer that question, but THANX RAJ!!!!!!!!!!!!!!!
     
    awotursk, Oct 12, 2004
    #9
  10. awotursk

    Raj Pillai Guest

    Hi,

    Very glad your problem is sorted.

    Both modes install a different set of Messaging Application Program
    Interface (MAPI). MAPI provides messaging services to other applications.
    MAPI installed in the Internet only mode provides minimal MAPI support for
    the basic functionality of Microsoft Outlook. It is not mandatory to delete
    the partnership if you switch between the two. My suggestion was to ensure
    that a fresh partnership is created.

    I suggest you refer to the following sites for more info abt the difference
    between the modes.

    http://support.microsoft.com/?id=196041

    http://www.slipstick.com/outlook/choosingmode.htm
     
    Raj Pillai, Oct 13, 2004
    #10
  11. awotursk

    awotursk Guest

    Once again, thank you soo much. While looking at your second site, I found
    the site I had been looking for the ENTIRE time:
    http://support.microsoft.com/?kbid=276563
    This site explains the exact problem I was having. I searched and never
    found it. Well thanx again.

    This concludes this post.
     
    awotursk, Oct 13, 2004
    #11
  12. awotursk

    awotursk Guest

    This really sux. I did what they said and what Raj said and now it doesn't
    work anymore. I still get the same message!!!!!!!!!!!!!!! UGGGGGGGG!!! The
    post is re-opened to anyone that can help me.
     
    awotursk, Oct 13, 2004
    #12
  13. awotursk

    Raj Pillai Guest

    Hi,

    I am sorry to hear that the error message has shown up again... I was
    wondering if you have tried performing a hard reset and then sync all over
    again. Ensure you have a backup. I would recommend that you do not restore
    the backup file initially. See if the issue occurs if you don't restore
    that backup.
     
    Raj Pillai, Oct 14, 2004
    #13
  14. awotursk

    awotursk Guest

    For anyone still watching this post, I still need help with this post. I'll
    even take help from Microsoft!!! Please help!!! Thanx!
     
    awotursk, Oct 14, 2004
    #14
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.