Outlook Email Headers Not Printing after Upgrading to IE7

Discussion in 'Internet Explorer' started by Fritz135, Oct 21, 2006.

  1. Fritz135

    Fritz135 Guest

    I've just installed IE 7 and this has impacted the printing of emails in

    When I print out an email more often than not it does not print the header
    at the top of the email ( From / To / Sent / Subject ), I just get the email

    This does not happen to every email but most.

    I have had the same problem in the past and each time removing IE7 fixes the
    problem 100% of the time.

    Any idea how to rectify this as I need to keep hard copies of a lot of
    emails for legal reasons and I need this information at the top of each email.

    Fritz135, Oct 21, 2006
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  2. Fritz135

    PA Bear Guest

    Many thousands of others do not have this problem (yes, a few do). I
    suggest reading the following link...

    Sandi's notes on "IE7 Gold", including Installation Tips

    ....and then uninstalling and reinstalling IE7 per Sandi's tips. Looks like
    something got horked during the installation.

    Also see:

    IEBlog : IE7 Installation and Anti-Malware Applications

    What's New in Internet Explorer 7
    PA Bear, Oct 24, 2006
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  3. Fritz135

    fritz135 Guest

    Many thanks - I will take a look at these to see if I can sort it out. I
    have uninstalled it as it is too sporadic. I have had the same issue every
    time I have installed IE 7 through the beta phases and also on different
    machines and colleagues at work have had the same problem too.

    Fingers crossed this fixes it for all!
    fritz135, Oct 24, 2006
  4. Fritz135

    Fritz135 Guest

    Bad news - it didn't fix it..... I've uninstalled IE7 again and gone back to
    6 and it all works fine again. I have spent that much time trying to get to
    the bottom of this it is not funny. The fact that it sounds like others have
    experienced the same issue makes me think that something more dodgy is up.
    Fritz135, Oct 25, 2006
  5. Fritz135

    PA Bear Guest

    To keep track of things, it helps immensely if you include all of previous
    message(s) in your replies to the newsgroup. Thank you.

    Only a handful of OE users are seeing this behavior, and I do not recall
    seeing anyone posting about it during beta testing, so I assume all of you
    have something in common. What anti-virus, internet security, third-party
    firewall and/or anti-spyware applications do you have installed?

    Is OE-QuoteFix installed?

    What kind of printer is it? Is HP Director installed?

    What emails /doesn't/ this happen on? What do the ones where it /does/
    happen have in common? How are they different from the ones where it
    doesn't happen?
    PA Bear, Oct 26, 2006
  6. Fritz135

    Fritz135 Guest

    No worries - all here now! Appreciate your persistence.

    What anti-virus = Trend Micro in previous job, Symantec in this job (same

    internet security = whatever comes with Symantec and Windows, nothing

    third-party firewall = none, just the Windows one

    anti-spyware = Adaware and Spybot, only run periodically

    OE-QuoteFix = not that I am aware of, not sure what it is

    What kind of printer is it?
    HP Laserjets = 4200p, 3330 MFP, Inkjets = Photosmart 2570, Deskjet 5550,
    Xerox commercial printer / copier (large scale machine)

    Is HP Director installed? = not that I can tell

    What emails /doesn't/ this happen on? What do the ones where it
    /does/happen have in common? How are they different from the ones where it
    doesn't happen?

    Only happens on HTML emails, cannot pinpoint it to a sender, and sometimes
    the same email will print out once without the header and then if I try again
    it works OK, if I go to forward the email so that I can print it out with the
    header it almost always works
    Fritz135, Oct 27, 2006
  7. Fritz135

    PA Bear Guest

    X-post to OE General

    I gotta tell ya that the above is what's got us all so dumbfounded, Fritz.
    So the headers of HTML messages are not printing when you use any of the
    above machines, correct?

    Try the following, in order:

    1a. Enable "Read all messages in Plain Text" (OE Tools > Options > Read) and
    then try printing HTML messages (received as HTML but displayed in Plain

    1b. If you looked in Tools > Options > Read above and found the Plain Text
    option was already enabled, /disable/ it and test printing.

    2. If no joy: Disable email scanning by your anti-virus application. It
    provides no additional protection, it may be causing the problem, and even
    Symantec says it's not necessary:

    Disabling Email Scanning does not leave you unprotected against viruses that
    are distributed as email attachments. Norton AntiVirus Auto-Protect scans
    incoming files as they are saved to your hard drive, including email and
    email attachments. Email Scanning is just another layer on top of this. To
    make sure that Auto-Protect is providing the maximum protection, keep
    Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
    the most recent virus definitions.

    After disabling email scanning, try printing a few HTML message that arrived
    /after/ you disabled the scanning.

    3. If still no joy, leave the scanning disabling and create a new identity
    (File > Identities > Add new identity). Add one or more of your mail
    accounts, receive new HTML messages and test printing again.

    Assuming all is well, (a) compact all folders in the old identity, (b)
    import messages from the old identity into the new one, and then (c) delete
    the old identity (File > Identities > Manage Identities).

    To avoid such corruption in the future:

    - Don't use Inbox or Sent Items to archive messages. Move them to local
    folders created for this purpose.

    - Empty Deleted Items folder daily.

    - Disable Background Compacting [N/A in SP2] and frequently perform a manual
    compact of all OE folders while "working offline". More at

    - WinXP SP2 only: Do not attempt to close OE via Task Manager or shutdown
    your machine if Automatic Compacting is taking place.

    - WinXP SP2 only: If your machine is fully up-to-date at Windows Update,
    installing the following patch (KB918766) will help to avoid such data loss
    in the future:
    This patch will be included in the next Cumulative Update for Outlook
    Express/WinXP SP2.

    - Your anti-virus application's email scanning feature can also cause
    corruption. Disable it. It provides no additional protection.
    PA Bear, Oct 27, 2006
  8. Fritz135

    David Walker Guest

    I was involved in a string down below, but found your entry below to be quite
    helpful. Before I read it, I did some additional work on this isssue this
    evening and had concluded also that it was only HTML (but not all HTML)
    messages that this was happening on.

    I also imported my e-mail files into Outlook to see if I could print
    properly from Outlook, and I had the same problem with the same e-mails. So
    I went over to the Outlook Printing Discussion Group and there are a number
    of posts there as well on the same issue with Outlook since upgrading to IE7.
    I was surprised, as I didn't expect IE7 to affect Outlook as much as Outlook

    Your solution 1a below is working for me temporarily until they fix this


    David Walker

    David Walker, Oct 28, 2006
  9. Fritz135

    daverommer Guest

    daverommer, Oct 30, 2006
  10. Fritz135

    daverommer Guest

    I had much the same problem as Fritz - as soon as I installed IE7, Outlook
    2003 stopped printing email headers. (Printer is HP Laserjet 2100TN.)

    Your fix 1a solved the problem in a jiffy, PA Bear.......so thanks!

    daverommer, Oct 30, 2006
  11. Fritz135

    PA Bear Guest

    @ both Daves: YW & thanks for posting back.
    ~PA Bear
    PA Bear, Oct 30, 2006
  12. Fritz135

    fritz135 Guest

    Apologies for the lack of contact - I cannot use 1a as with a lot of my
    emails they go backwards and forwards and they end up with different coloured
    comments in them so this fries all the formatting. I did a complete
    uninstall and reinstall and a repair in Outlook so we'll see what happens
    from there. I'll keep you posted. Cheers
    fritz135, Nov 6, 2006
  13. Fritz135

    phf Guest

    Just to chime in we have the exact same issue. We print out e-mails for
    archival purposes (eventually will print to PDF,) but this has impacted us.
    Changing to rich text isn't practical. More ideas?
    phf, Nov 7, 2006
  14. Fritz135

    Gordon Guest

    Why not store them electronically? Outlook is a FAR FAR superior filing
    system to any paper-based one.....
    Gordon, Nov 7, 2006
  15. Fritz135

    phf Guest

    Our Legal Assistants need to print out e-mails for physical files. E-mail to
    and from our clients are part of the file history. Our hope is to eventually
    be able to drag/drop e-mails into client folders on the network, however, I
    think we are a long way from going paperless since the USPatent Trade Office
    is still sending us paper copies and attorneys are working from the physical
    paper file. Yes I know it's possible to scan everything in, no it's not
    happening today just because Microsoft stopped a feature.

    So for our workflow purposes it's not an option.

    Also this happens even when we print to PDF using Acrobat Professional or
    PDF creator.
    phf, Nov 7, 2006
  16. Fritz135

    Early Bird Guest

    Dear Fritz,

    I hully agree to your issue:
    Have the same problem with missing header and need emails printed in HTML
    format - not Text only.

    Any workaroud like increasing the left page margin, changing enconding
    settings in IE7 solved the problem only temporarily but not for all emails
    and not forever.

    CONCLUSION: The missing header is 100% sure an IE7 printing engine bug that
    needs to be fixed by MS. So don't waste your tme, we need to wait for their
    update !
    Early Bird, Nov 9, 2006
  17. Fritz135

    no_idea_y Guest

    in a perfect world maybe this is the solution Gordon. but you obviously
    don't work in an environment where legal compliance is a major issue. if you
    don't have the support of an off-site server (& not everybody does), then
    hard-copies are a legal necessity.

    maybe you should think outside of your monitor box before you cut & paste
    your replies.
    no_idea_y, Nov 10, 2006
  18. Fritz135

    Gordon Guest

    It's not a "cut and paste" reply. In the UK, ELECTRONIC documents ARE legal
    documents. Maybe your legal system ought to come out of the nineteenth
    century........ And there is NO NEED to print unless a hard copy is required
    for a specific purpose - ie electronic storage has NOTHING to do with
    archiving (which is what you said - the definition of ARCHIVE is the storage
    of non-current items) and I still say that you are perfectly able to store
    ARCHIVED material electronically - you do NOT have to print it all out.
    Gordon, Nov 10, 2006
  19. Fritz135

    Gordon Guest

    It rots and catches fire
    WHAT? Paper is FAR more transitory than electronic storage. Can you make a
    copy of a filing cabinet's contents in 20 minutes? NO!

    What, by the filing cabinet full? ROTFLMAO! You can get hundreds of CDs in a
    drawer that contain YEARS and YEARS of documents!
    IF you know where to find the piece off paper you want. Can you search
    through a filing cabinet by what is contained IN the documents? yes, if you
    have years and years to spare.


    Well if THAT doesn't convince you then I will leave you to rot in your
    mountain of paper......
    Gordon, Nov 10, 2006
  20. Fritz135

    no_idea_y Guest

    you have missed the point entirely. this forum is not a soap box. people
    come here to search for answers to techological enquiries and get real advice
    from helpful people - not hear the ramblings of the likes of you.

    stop wasting all our time. go back to the little dust dispository under
    your desk.

    by the way -your "not a cut & paste" agrument would work much better if i
    hadn't have seen your exact same response to someone else's problem (complete
    with exact ame punctuation"...).
    no_idea_y, Nov 10, 2006
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