Outlook Express 6 can not send emails, but can receive emails.

Discussion in 'Windows Update' started by Jeff, Jun 25, 2010.

  1. Jeff

    Jeff Guest

    This problem started awhile back (mid to late 2009) when I could no longer
    reply to emails, but could foward and create new emails. Then fowarded emails
    stopped working, and then created emails stopped working. NO ERROR CODES. I
    still receive emails fine, there is nothing in my Out Box, everything goes to
    the Sent file like it really was sent. I contacted my ISP twice. The problem
    was not on there end. Tried "An Outlook Express basic repair kit" didn't
    work. Tried to go to restore point(s) and it would not restore to any
    date(s). I did a partial recovery (June 2010), and after contacting my ISP to
    set up my internet connection and email setting my email worked fine. But
    after Windows finished installing all the updates my email stopped sending
    again, I still receive emails. I again contacted my ISP and checked all my
    settings (OK). I have even gone so far as to completly delete my virus and
    spyware programs, nothing changed. Reinstalled them and still no change. I am
    running Windows XP (with all the updates installed), Norton 360, and Webroots
    Spysweeper program, I've used both for over 5 years with no problems. Yes
    they are both the latest versions and up to date and I have run scans,
    nothing found. I've been to the news groups site and fourms site and nothing
    really matches this problem. Sorry this is so long, but I noticed that people
    kept wanting more info in order to help with the problem. My thoughts are it
    is one of the Windows updates, but which one? I sure hope someone has the
    anwser.
     
    Jeff, Jun 25, 2010
    #1
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  2. [Crosspost to OE General newsgroup (while it's still around)]

    I don't think Windows Update has anything to do with this.

    Is WinXP SP3 installed?

    When does your current Norton 360 subscription expire (or is it really
    Norton Security Suite freebie from your ISP)?

    Have you ever downloaded/run the Norton Removal Tool?

    Has another Norton application or a McAfee application ever been installed
    on the computer (e.g., a free-trial version that came preinstalled when you
    bought it)?

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    1a. Move any messages that you want to keep out of Sent Items and Deleted
    Items folders and into other local OE folders you've created for archiving
    (saving) such messages.

    1b. Move 99% of your messages in your Inbox folder to other local OE
    folders, too.

    2a. Write down the location of your identity's store
    (http://www.insideoe.com/files/store.htm#storemain).

    2b. Enable 'Show Hidden Files and Folders' via Start | Control Panel |
    Folder Options | View (cf.
    http://www.bleepingcomputer.com/tutorials/tutorial62.html).

    3. Close OE.

    4. In Windows Explorer, navigate to your store folder, find & delete the
    files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx.

    To avoid such problems in the future, adhere to the following caveats:

    - Don't use Inbox or Sent Items to archive messages. Move them to local
    folders created for this purpose.

    - Empty Deleted Items folder daily.

    - Frequently perform a manual compact of all OE folders while "working
    offline". More at http://www.insideoe.com/files/maintain.htm

    - Do not cancel Automatic Compacting, should it occur, and do not attempt to
    close OE via Task Manager or shutdown your machine if Automatic Compacting
    is taking place.

    - Disable email scanning by your anti-virus application. It can cause
    corruption (i.e., loss of messages) and provides no additional protection:

    Why you don't need your anti-virus to scan your email
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
     
    PA Bear [MS MVP], Jun 25, 2010
    #2
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  3. Jeff

    Yuri Nalysis Guest

    Have you asked the experts in the Outlook Express newsgroups/forums?

    : This problem started awhile back (mid to late 2009) when I could no longer
    : reply to emails, but could foward and create new emails. Then fowarded
    emails
    : stopped working, and then created emails stopped working. NO ERROR CODES.
    I
    : still receive emails fine, there is nothing in my Out Box, everything goes
    to
    : the Sent file like it really was sent. I contacted my ISP twice. The
    problem
    : was not on there end. Tried "An Outlook Express basic repair kit" didn't
    : work. Tried to go to restore point(s) and it would not restore to any
    : date(s). I did a partial recovery (June 2010), and after contacting my ISP
    to
    : set up my internet connection and email setting my email worked fine. But
    : after Windows finished installing all the updates my email stopped sending
    : again, I still receive emails. I again contacted my ISP and checked all my
    : settings (OK). I have even gone so far as to completly delete my virus and
    : spyware programs, nothing changed. Reinstalled them and still no change. I
    am
    : running Windows XP (with all the updates installed), Norton 360, and
    Webroots
    : Spysweeper program, I've used both for over 5 years with no problems. Yes
    : they are both the latest versions and up to date and I have run scans,
    : nothing found. I've been to the news groups site and fourms site and
    nothing
    : really matches this problem. Sorry this is so long, but I noticed that
    people
    : kept wanting more info in order to help with the problem. My thoughts are
    it
    : is one of the Windows updates, but which one? I sure hope someone has the
    : anwser.
    : --
    : Thanks for your help.
     
    Yuri Nalysis, Jun 25, 2010
    #3
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