Outlook keeps asking for password - Help Needed.

Discussion in 'Windows Small Business Server' started by Siv, Dec 14, 2009.

  1. Siv

    Siv Guest

    Server is SBS 2008 with SP2.
    Clients running Vista SP2.

    In the last couple of days (possibly after server updates were applied, but
    not sure) every time users open Outlook they get a dialog asking for a
    password. If the user enters their correct password the dialog just comes
    straight back again.

    On looking at the password request box, I notice it is quoting the external
    remote domain name "remote.accordconsultancy.co.uk" not the internal network
    name "accordserver.accordconsultancy.local". Can anyone explain what I need
    to do to stop this annoying message from coming up.

    Users find if they cancel it 4 times everything behaves OK, but it keeps
    coming up so frustration levels are getting very high.

    I have re-run the "connect to the internet" wizard to see if I can clear it
    but it seems to have made no difference. Any help appreciated.

    Martley Near Worcester, UK
    Siv, Dec 14, 2009
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  2. Siv

    Merv Porter Guest

    Any help here?

    SBS2008 Exchange2007 - Outlook 2007 keeps asking for credentials in internal

    Resolution from page two of this post:
    Resolution has been found.

    The issue was detected by Microsoft after certain updates had been applied
    to SBS2008.
    To resolve the issue please install Rollup 9 for Exchange Server 2007
    It can be found on the link below:

    Merv Porter, Dec 15, 2009
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  3. Siv

    Siv Guest

    No, the client machines that this is happening to are on the internal wired
    network or internal wireless network.

    The thing that is strange is the fact that the password dialog has the
    Server's host name as viewed from the internet
    "remote.accordconsultancy.co.uk" as opposed to its internal name

    I have checked their Outlook settings and everything is standard exchange
    stuff quoting the internal server name and the correct user names

    I looked in the server's DNS and there is a "Forward Lookup Zone" for
    "remote.accordconsultancy.co.uk", is this correct, coulc it be causing the
    security dialogs appearing when Outlook is started??

    Siv, Dec 15, 2009
  4. Siv

    Siv Guest

    Spot on, I applied the "Rollup 9" patch and restarted the server overnight
    and have just checked this morning with the users and they report the issue
    has gone away!!


    Thanks for all your help.

    Martley, Near Worcester, UK

    Siv, Dec 15, 2009
  5. Siv

    Merv Porter Guest

    Glad you're up and running again!

    Merv Porter [SBS-MVP]

    Merv Porter, Dec 15, 2009
  6. Siv

    Leag Guest

    I have same issue

    I applied the "Rollup 9" but don't work

    SBS2008 Exchange2007
    Outlook 2007

    Outlook 2003 work very good

    issue since 09 dec 2009 I apply 4 hot fix:


    Leag, Dec 15, 2009
  7. Siv

    Merv Porter Guest

    What happens if you uninstall the following patches from a workstation?


    Merv Porter [SBS-MVP]

    Merv Porter, Dec 15, 2009
  8. Siv

    Leag Guest

    I try to uninstall from server and workstation :


    but the issue persist.

    waiting for new updates I restore backup before 09 dec 2009.
    I have 75 workstation and 3 site whith this issue

    Leag, Dec 16, 2009
  9. Siv

    Merv Porter Guest

    Maybe try manually installing UR9 again after the patches have been

    Update Rollup 9 for Exchange Server 2007 Service Pack 1 (KB970162)

    Merv Porter [SBS-MVP]

    Merv Porter, Dec 16, 2009
  10. Siv

    Leag Guest

    I try manually installing UR9 again after the patches have been removed..
    but the issue persist.

    Leag, Dec 16, 2009
  11. Do you get any errors/credential prompts on the OL 2007 clients when you
    click Send/Receive and they try to download the Offline Address Book?

    Chris Puckett

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Chris Puckett [MSFT], Dec 16, 2009
  12. Siv

    Leag Guest

    When I click Send/Receive I get any errors.
    If I skip password prompt or insert credenzial, outlook working good.
    in random mode every 3 minutes Outlook keeps asking for a password exchange
    I try a test, I apply backup of 01 dec 2009 but the issue persist, now
    apply a november backup.

    Leag, Dec 17, 2009
  13. Can you click the arrow next to Send/Receive and choose the option to
    download the offline address book only. I'm trying to ascertain if the
    credential prompts are coming from the download of the OAB, since the email
    seems to be working otherwise. I think it is.

    If that is the case, you should be able to show all folders in OL 2007 and
    look for the Sync Folder for an error message that may provide an additional

    Chris Puckett

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Chris Puckett [MSFT], Dec 17, 2009
  14. If it's not the OAB, I may have other suggestions for Leag.

    It could be possible that the user account name was changed, and Outlook has
    the original name cached, or there was an additional email account added,
    then removed at one time, and Outlook has that cached as well. I saw this a
    couple of times, once after a migration. It was in an unjoined machine with
    Outlook configured with RPC/HTTP, but had three POP3 accounts, as well. I
    deleted two of the POP3 accounts, since part of the migration was to
    consolidate two domain names. I went through the Exchange account properies
    to make sure the users mailbox was working with the new account, etc. The
    user called me back about 30 min later saying it keeps popping up for
    credentials. I remoted in and saw the pre-filled credentials in the box were
    that of the original account. I had to delete the profile and recreate it to
    clean it up.

    It could also be a corrupt profile. More info at the following link
    regarding corrupt profiles and password prompts:

    Save password setting not retained in Outlook or Outlook Express. ... When
    you connect to your Internet service provider (ISP) to retrieve messages
    from a Post Office Protocol 3 (POP3) server, your password is not retained
    even though you chose to save the password. Entering the correct password
    again does not resolve the issue.

    Or simply try:
    Tools/Email Accounts
    Click Next (with View or Change existing email accounts selected)
    Highlight the Exchange account mailbox - click Change
    Click More Settings
    Click the Security tab
    Deselect the "Always prompt for user name and password" checkbox.

    Or try:
    Start - Run
    Type in: control userpasswords2
    Click Advanced
    Manage Passwords
    Click Add
    Then add the exchange server address in and your username and password and
    click ok.

    Also, another suggestion for Leag to try. If on Vista, close Outlook, then
    rename the Windows profile Protect key in the reg. This is basically the
    password key for the profile. Read the following for more info with step by
    step pics. Read the whole thing through before making any changes to
    understand what it's talking about:

    Last, but not least, if it is happening on more than one machine, there
    could be a time skew in the domain, but then again that would generate
    errors in the DCs' event logs, which need to be checked.

    Fix For Outlook 2007 Constantly Asking for Password on Vista

    I hope this is helpfu, and that it wasn't too much to read!


    This posting is provided "AS-IS" with no warranties or guarantees and
    confers no rights.

    Please reply back to the newsgroup or forum for collaboration benefit among
    responding engineers, and to help others benefit from your resolution.

    Ace Fekay, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA
    2003/2000, MCSA Messaging 2003
    Microsoft Certified Trainer

    For urgent issues, please contact Microsoft PSS directly. Please check
    http://support.microsoft.com for regional support phone numbers.
    Ace Fekay [MCT], Dec 17, 2009

  15. Leag,

    Did you post a message? Your post appears to be blank with just Chris'
    previous post.

    Ace Fekay [MCT], Dec 17, 2009
  16. Yes, it's in Italian, but has the arrows/greater than signs prepended. He's
    getting error 0X8004010F, unable to locate URL downloading the OAB.

    Leag - You need to troubleshoot that error. There may be additional events
    on the server and maybe the client that should help narrow it down some
    more. I'd offer some suggestions but there is a lot of info on that
    particular error that may or may not be relevant to your environment.

    Chris Puckett

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Chris Puckett [MSFT], Dec 17, 2009
  17. It confused me a bit because of the prepended indents. I'm glad you picked
    up on that.

    I did find two KB articles and a couple of other links on this, posted
    below, including a couple of other articles I found. I agree there are
    various reasons this error can occur. Leag would be the best to determine
    that reading through the articles. I hope they help.

    An "0X80004005" event is added to the synchronization log when you ...Oct
    27, 2006 ... 12:45:54 Microsoft Exchange offline address book 12:45:54
    0x8004010f. When you try to generate an offline address list on the default

    The offline Address Book may not download successfully in Outlook
    ....12:45:54 Microsoft Exchange offline address book 12:45:54 0x8004010f.
    Note The synchronization log is located in the Deleted Items folder. Back to
    the top ...

    You Had Me At EHLO... : Outlook clients receive error 0x8004010f ...Apr 19,
    2007 ... Some of the most common reasons for Outlook clients to receive the
    0x8004010f error with regards to downloading the OAB are listed below. ...

    You Had Me At EHLO... : Troubleshooting error 0x8004010f when ...Oct 1, 2008
    .... A while ago, we had a post on how to troubleshoot error 0x8004010f when
    downloading an OAB in Outlook. Dave Goldman has been working on ...

    Ace Fekay [MCT], Dec 18, 2009
  18. I tried this but it did not work, and I did not even have this RPC
    registry key!

    The thing that kills me is that Exchange / Outlook 07 works fine!!!

    BTW: Why install the Exchange 2007 Rollup when you can install SP2???


    The article you posted, refers to a different issue than this thread.
    It implies the workstation does not have a gateway. Are you having
    problems with Outlook prompting for credentials multiple times?

    As for the rollup, there are additional fixes and updates the SP
    doesn't have. It's an accumulative package "rolled" up into one. If any
    of the components are in the package that are already installed, such
    as a later service pack, it won't be installed.

    Ace Fekay [MCT], Dec 18, 2009
  19. Glad to hear! You are welcome. I hope all works out. As far as SP2, I would
    heed Larry's warnings.

    Ace Fekay [MCT], Dec 20, 2009
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