outlook .pst issue

Discussion in 'Windows Small Business Server' started by Joel Z, Nov 20, 2009.

  1. Joel Z

    Joel Z Guest

    I have a sbs client who has an archive .pst file. I restored the file
    however when you look at the emails in outlook some of the folders do not
    show emails where they should.

    I ran scanpst.exe but that found and fixed errors but it still did not fix
    the problem.

    Any ideas?
    Joel Z, Nov 20, 2009
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  2. What do you mean you "restored it" ..? With any PST file, that should just
    mean "select" "edit | copy to folder | paste in folder." Don't use the
    import wizard, and its best not to drag/drop as it's too easy to move rather
    than copy. I'd do it again.

    PST files suck - I strongly suggest you disable autoarchive and train people
    not to use them even when the mailbox cleanup dialog prompts them. You can't
    manage them, they have to be stored & accessed from the local hard drive,
    they are fragile and break easily. If the data is important enough to keep
    at all it belongs in managed storage - in the Exchange database(s) or in an
    archive server's database.
    Lanwench [MVP - Exchange], Nov 20, 2009
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  3. How large is the PST? What version of Outlook are you opening it in, and
    what version was it created in? If it was created in something older than
    2003, it only has a 2GB limit.

    Was the file possibly an OST that you restored or converted to a PST? I've
    seen this in the past and will definitely cause this problem.

    If scanpst found and fixed any errors, I'm willing to be they may have been
    indexing errors, which could have thrown off the pointers, hence why you are
    seeing them jumbled up.


    This posting is provided "AS-IS" with no warranties or guarantees and
    confers no rights.

    Please reply back to the newsgroup or forum for collaboration benefit among
    responding engineers, and to help others benefit from your resolution.

    Ace Fekay, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA
    2003/2000, MCSA Messaging 2003
    Microsoft Certified Trainer

    For urgent issues, please contact Microsoft PSS directly. Please check
    http://support.microsoft.com for regional support phone numbers.
    Ace Fekay [MCT], Nov 20, 2009
  4. "Lanwench [MVP - Exchange]"

    I agree. At one new customer, I moved all their data from their PSTs into
    their mailboxes, disabled Archiving, then created a GPO to disable the
    ability to create any new PSTs, and removed the option for Archiving. :)

    Ace Fekay [MCT], Nov 20, 2009
  5. Joel Z

    minime Guest

    "With any PST file, that should just mean "select" "edit | copy to folder |
    paste in folder." Don't use the import wizard, and its best not to drag/drop
    as it's too easy to move rather than copy. I'd do it again"

    Ahh i've been using the wizard...although not with much success espcially if
    they're big files.
    So you advise always copying to the users folder once the account has been
    setup thus overwriting the new pst file?

    Also what's a good practice if say a user wishes to access email from a
    retrenched co-worker. Just to Open the pst file or creat another profile?

    Many thanks.
    minime, Nov 20, 2009

  6. If it is a PST, copy the PST to the other user's machine, and open the PST
    in their profile.

    But as Lanwench stated, the data in the PST should be moved into the user's
    Exchange mailbox, which you can then provide permissions to the other user
    to access their mailbox.

    Ace Fekay [MCT], Nov 20, 2009
  7. Joel Z

    Joel Guest

    Thanks. The .pst is from a system level backup of the file. Anyway, it
    looks like everyone else has the same issues with these files.
    Joel, Nov 20, 2009
  8. Yes. Avoid them. And running scanpst.exe can definitely cause data loss -
    rather, it has to kill the corrupt parts of the file off to allow you to
    open it at all.


    "Why PST=BAD"

    "Personal folder files are unsupported over a LAN or over a WAN link"

    "Network Stored PST Files: Don't Do It!"
    Lanwench [MVP - Exchange], Nov 20, 2009
  9. "Lanwench [MVP - Exchange]"

    I agree.

    I don't think scanpst handles B-tree level fixes as best as it should, or it
    may be the limitations of "B" based database structures (including B-Tree,
    B+Tree, etc) method that PSTs use. Exchange uses B-Tree as well within the
    EDBs. Check out the following article to see what I mean with the possible
    errors that can occur:

    Exchange Errors due to Undetected Page Removal while B-tree Split ...The
    tool extracts user mailboxes in .pst file format. ... When trying to insert
    a record in B-tree, the Exchange engine might find a record with same ...

    Ace Fekay [MCT], Nov 21, 2009
  10. Joel Z

    zorastalin Guest

    [ deleted ]
    zorastalin, Nov 26, 2013
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