Outlook Web Access loading... loading....

Discussion in 'Windows Small Business Server' started by Andrew Prior, May 15, 2006.

  1. Andrew Prior

    Andrew Prior Guest

    SBS2003 Premium pre SBS1

    Outlook Web Access did not work with the 440 time out error. Fixed this
    with a sync of anon passwords as at
    http://msmvps.com/blogs/cgross/archive/2004/08/08/11472.aspx

    Now cannot get it to load... get the inbox loading... loading... and
    nothing.

    I have "reset the high water marks" as at
    http://support.microsoft.com/kb/280823/en-us
    and now can get mail to load at https://localaddress/exchange if I open ie
    on the server. I've also verified this from an internal machine.
    But when we do it externally ie https://public_IP/remote or
    https://public_ip/exchange we get the loading... notice in the inbox, and
    nothing else.

    Can anyone suggest where I go next?

    T"IA

    Andrew
     
    Andrew Prior, May 15, 2006
    #1
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  2. Andrew Prior

    Crina Li Guest

    Hi Andrew,

    Thank you for posting in SBS newsgroup.

    From your description, I understand your issue to be: when connecting to
    Outlook Web Access (OWA) and RWW from internet, you see a "Loading" message
    on the logon page after you type the user credentials. If I have
    misunderstood your concern, please do not hesitate to let me know.

    Based on my research, this issue is most likely related with Form Based
    Authentication used by OWA 2003. Please check the following suggestions
    first.

    At the server side:

    1. Apply the 831464 hot fix:

    http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&famil
    yid=0BC9B5BC-A094-49BF-89A5-C8A2D32345A2&displaylang=en

    For more information regarding this hot fix, see:

    831464 FIX: IIS 6.0 Compression Corruption Causes Access Violations
    http://support.microsoft.com/?id=831464

    2. Clear the IIS server files. To do so, follow these steps:

    1) Go to your "%SystemRoot%\IIS Temporary Compressed Files" (C:\WINDOWS\IIS
    Temporary Compressed Files or C:\WINNT\IIS Temporary Compressed Files)
    directory.
    2) Select all of the content in this directory and delete it.

    3. Click Start->Run, type "iisreset" (without the quotes) and click OK to
    restart the IIS services.

    At the client side:

    1. Open IE, and go to Tools -> Internet Options.
    2. Select Delete Files, check "Delete all offline files" and click OK to
    confirm that you want to delete the content. Then check if the issue
    disappears.

    Please also check if the "Authenticated users" has three permissions
    (read&execute,List folder content, read ) on the following folder:

    C:\Windows\Microsoft.NET\Framework\v1.1.4322
    C:\Windows\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files

    This issue may also be caused by URLSCAN installed on IIS if it is not
    configured per the Exchange 2003 OWA template. For more information, see:

    823175: Fine-Tuning and Known Issues When You Use the Urlscan Utility in
    an Exchange 2003 Environment
    http://support.microsoft.com/?id=823175

    325965 The URLScan tool may cause problems in Outlook Web Access
    http://support.microsoft.com/?id=325965

    If URLscan is uninstalled, can the problem be reproduced?

    In addition, this may also occur if you install OfficeScan (version 6.0 or
    6.1) as part of Trend Micro Client/Server/Messaging (CSM) Suite 2.0 for SMB.

    Please also refer to the following KB articles to see how thing goes:

    910119 Users receive a "Loading" message when they use OWA to access their
    mailbox after they apply a hotfix or a service pack to Exchange Server 2003
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;910119

    840183 Outlook Web Access clients cannot open mailboxes after Software
    Update Services is installed on a computer that is running Exchange 2000 or
    Exchange 2003
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;840183

    If the issue still occurs, would you please help me collect the following
    information?

    1. In the OWA form based authentication (FBA) page, select ''Basic''
    instead of ''Premium'', input the user credentials and click ''Log On''.
    Will you see the messages in the basic OWA view?
    2. Do you mean you can get the OWA and RWW logon page when you type
    https://public_ip/exchange and https://public_IP/remote and then you see a
    "Loading" message? Please attach a screen shot to newsgroup?
    3. Have you tried other methods listed in the KB 280823?
    4. Please rerun CEICW to see how thing goes?

    I appreciate your time and look forward to hearing from you.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Andrew Prior" <>
    | Subject: Outlook Web Access loading... loading....
    | Date: Mon, 15 May 2006 14:47:41 +0800
    | Lines: 25
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
    | X-RFC2646: Format=Flowed; Original
    | Message-ID: <OdDqTr#>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: 202-6-153-91.ip.adam.com.au 202.6.153.91
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:268035
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | SBS2003 Premium pre SBS1
    |
    | Outlook Web Access did not work with the 440 time out error. Fixed this
    | with a sync of anon passwords as at
    | http://msmvps.com/blogs/cgross/archive/2004/08/08/11472.aspx
    |
    | Now cannot get it to load... get the inbox loading... loading... and
    | nothing.
    |
    | I have "reset the high water marks" as at
    | http://support.microsoft.com/kb/280823/en-us
    | and now can get mail to load at https://localaddress/exchange if I open
    ie
    | on the server. I've also verified this from an internal machine.
    | But when we do it externally ie https://public_IP/remote or
    | https://public_ip/exchange we get the loading... notice in the inbox, and
    | nothing else.
    |
    | Can anyone suggest where I go next?
    |
    | T"IA
    |
    | Andrew
    |
    |
    |
    |
     
    Crina Li, May 16, 2006
    #2
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  3. Andrew Prior

    Andrew Guest

    Crina, thankyou. I have been pulled into another job, but will come back to
    this next week, and see how I go. Andrew
     
    Andrew, May 19, 2006
    #3
  4. Andrew Prior

    Crina Li Guest

    Hi Andrew,

    Thanks for your update.

    I will look forward to your further update.

    Thanks for your time.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Andrew" <>
    | References: <OdDqTr#>
    <>
    | Subject: Re: Outlook Web Access loading... loading....
    | Date: Fri, 19 May 2006 18:13:18 +0930
    | Lines: 184
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2800.1807
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1807
    | Message-ID: <#>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: 202-136-107-104.ip.adam.com.au 202.136.107.104
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:269141
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Crina, thankyou. I have been pulled into another job, but will come back
    to
    | this next week, and see how I go. Andrew
    |
    | | > Hi Andrew,
    | >
    | > Thank you for posting in SBS newsgroup.
    | >
    | > From your description, I understand your issue to be: when connecting to
    | > Outlook Web Access (OWA) and RWW from internet, you see a "Loading"
    | message
    | > on the logon page after you type the user credentials. If I have
    | > misunderstood your concern, please do not hesitate to let me know.
    | >
    | > Based on my research, this issue is most likely related with Form Based
    | > Authentication used by OWA 2003. Please check the following suggestions
    | > first.
    | >
    | > At the server side:
    | >
    | > 1. Apply the 831464 hot fix:
    | >
    | >
    |
    http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&famil
    | > yid=0BC9B5BC-A094-49BF-89A5-C8A2D32345A2&displaylang=en
    | >
    | > For more information regarding this hot fix, see:
    | >
    | > 831464 FIX: IIS 6.0 Compression Corruption Causes Access Violations
    | > http://support.microsoft.com/?id=831464
    | >
    | > 2. Clear the IIS server files. To do so, follow these steps:
    | >
    | > 1) Go to your "%SystemRoot%\IIS Temporary Compressed Files"
    | (C:\WINDOWS\IIS
    | > Temporary Compressed Files or C:\WINNT\IIS Temporary Compressed Files)
    | > directory.
    | > 2) Select all of the content in this directory and delete it.
    | >
    | > 3. Click Start->Run, type "iisreset" (without the quotes) and click OK
    to
    | > restart the IIS services.
    | >
    | > At the client side:
    | >
    | > 1. Open IE, and go to Tools -> Internet Options.
    | > 2. Select Delete Files, check "Delete all offline files" and click OK to
    | > confirm that you want to delete the content. Then check if the issue
    | > disappears.
    | >
    | > Please also check if the "Authenticated users" has three permissions
    | > (read&execute,List folder content, read ) on the following folder:
    | >
    | > C:\Windows\Microsoft.NET\Framework\v1.1.4322
    | > C:\Windows\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files
    | >
    | > This issue may also be caused by URLSCAN installed on IIS if it is not
    | > configured per the Exchange 2003 OWA template. For more information,
    see:
    | >
    | > 823175: Fine-Tuning and Known Issues When You Use the Urlscan Utility
    in
    | > an Exchange 2003 Environment
    | > http://support.microsoft.com/?id=823175
    | >
    | > 325965 The URLScan tool may cause problems in Outlook Web Access
    | > http://support.microsoft.com/?id=325965
    | >
    | > If URLscan is uninstalled, can the problem be reproduced?
    | >
    | > In addition, this may also occur if you install OfficeScan (version 6.0
    or
    | > 6.1) as part of Trend Micro Client/Server/Messaging (CSM) Suite 2.0 for
    | SMB.
    | >
    | > Please also refer to the following KB articles to see how thing goes:
    | >
    | > 910119 Users receive a "Loading" message when they use OWA to access
    their
    | > mailbox after they apply a hotfix or a service pack to Exchange Server
    | 2003
    | > http://support.microsoft.com/default.aspx?scid=kb;EN-US;910119
    | >
    | > 840183 Outlook Web Access clients cannot open mailboxes after Software
    | > Update Services is installed on a computer that is running Exchange 2000
    | or
    | > Exchange 2003
    | > http://support.microsoft.com/default.aspx?scid=kb;EN-US;840183
    | >
    | > If the issue still occurs, would you please help me collect the
    following
    | > information?
    | >
    | > 1. In the OWA form based authentication (FBA) page, select ''Basic''
    | > instead of ''Premium'', input the user credentials and click ''Log On''.
    | > Will you see the messages in the basic OWA view?
    | > 2. Do you mean you can get the OWA and RWW logon page when you type
    | > https://public_ip/exchange and https://public_IP/remote and then you
    see a
    | > "Loading" message? Please attach a screen shot to newsgroup?
    | > 3. Have you tried other methods listed in the KB 280823?
    | > 4. Please rerun CEICW to see how thing goes?
    | >
    | > I appreciate your time and look forward to hearing from you.
    | >
    | > Best regards,
    | >
    | > Crina Li (MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    | the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    | doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | >
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    | rights.
    | > --------------------
    | > | From: "Andrew Prior" <>
    | > | Subject: Outlook Web Access loading... loading....
    | > | Date: Mon, 15 May 2006 14:47:41 +0800
    | > | Lines: 25
    | > | X-Priority: 3
    | > | X-MSMail-Priority: Normal
    | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
    | > | X-RFC2646: Format=Flowed; Original
    | > | Message-ID: <OdDqTr#>
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | NNTP-Posting-Host: 202-6-153-91.ip.adam.com.au 202.6.153.91
    | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
    | > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:268035
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | SBS2003 Premium pre SBS1
    | > |
    | > | Outlook Web Access did not work with the 440 time out error. Fixed
    this
    | > | with a sync of anon passwords as at
    | > | http://msmvps.com/blogs/cgross/archive/2004/08/08/11472.aspx
    | > |
    | > | Now cannot get it to load... get the inbox loading... loading... and
    | > | nothing.
    | > |
    | > | I have "reset the high water marks" as at
    | > | http://support.microsoft.com/kb/280823/en-us
    | > | and now can get mail to load at https://localaddress/exchange if I
    open
    | > ie
    | > | on the server. I've also verified this from an internal machine.
    | > | But when we do it externally ie https://public_IP/remote or
    | > | https://public_ip/exchange we get the loading... notice in the inbox,
    | and
    | > | nothing else.
    | > |
    | > | Can anyone suggest where I go next?
    | > |
    | > | T"IA
    | > |
    | > | Andrew
    | > |
    | > |
    | > |
    | > |
    | >
    |
    |
    |
     
    Crina Li, May 19, 2006
    #4
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