Panasonic Printing Problem

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by D.Olde-Guy, Apr 5, 2008.

  1. D.Olde-Guy

    D.Olde-Guy Guest

    My KX-P1123 does not print in response to the "Print" command from Vista
    Home Basic. It worked well when connected to Win98. I don't think the
    printer is at fault because it does print in response to inputs from its
    Control Table.
    I am using the correct printer cable . . . "USB to Centronix 36
    parallel printer. Vista's Control Panel/Printers shows the KX-P1123 is
    installed. The Panasonic website tells me that the printer's driver (*1
    INBOX) is installed and no other drivers are needed.
    Following the instructions that came with the cable, I made the
    KX-P1123 the default printer, right-clicked it and selected
    "Properties". Then clicked "Ports" and selected "USB001:Virtual Printer
    Port for USB". Clicking "Print Test Page" changes printer status from
    "Ready" to "Error".
    If I connect my Epson inkjet to the PC, it works well, so the PC
    does not seem to be the problem.
    I evidently did something wrong, or left something undone. I hope
    someone can tell me what is wrong. I thank one and all for any and all
    help . . . I do need it.

    D.Olde-Guy
    a.k.a Dummy
     
    D.Olde-Guy, Apr 5, 2008
    #1
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  2. Is there more than one USB00? port?

    Are you using the USB to Parallel converter cable when printing to the
    Epson?

    So the printer will print output from "Control Table" but will fail when
    submitting a test page, correct?

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Apr 14, 2008
    #2
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  3. D.Olde-Guy

    D.Olde-Guy Guest

    Yes, there are two USB00 ports.
    No, The USB to Parallel cable is only for the Panasonic, Epson printer
    has its own cable.
    The printer works fine on inputs from the Control Table, but not from
    any input from the PC
    Thank you very much for your attention.
     
    D.Olde-Guy, Apr 14, 2008
    #3
  4. And the USB converter cable worked fine on Win 98?

    Did you change the Port to the other USB00?

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Apr 15, 2008
    #4
  5. D.Olde-Guy

    D.Olde-Guy Guest

    Win98 did not have USB ports. The printer was connected with a serial
    (?) to parallel connector.

    In the ports tab there was just one USB00 that was assigned to
    printers, and that was assigned to both printers, the Panasonic and the
    Epson. I clicked on all the ports on that tab, and there was only one
    that I could use. That was the USB001. The USB002 did not work.
    Thanks again.
     
    D.Olde-Guy, Apr 16, 2008
    #5
  6. Most likely the printer will not work with the USB to Parallel converter
    cable or you will need to try a different converter cable for the printer.

    Contact Panasonic and ask if they recommend a specific cable for your
    printer.



    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Apr 16, 2008
    #6
  7. D.Olde-Guy

    D.Olde-Guy Guest

    Thank you for the suggestion. I will contact Panasonic and hope for the
    best.
    I just had a thought . . . I have a scanner connected to a USB port.
    The scanner does not have a separate connector for power. It gets its
    power from the USB connector. Do you think that might be taking power
    that the printer needs?
     
    D.Olde-Guy, Apr 16, 2008
    #7
  8. If you have USB hub that does not have power that could definitely be an
    issue, but pretty easy to determine by unplugging the scanner no matter
    which port it's connected.

    The best luck I have had with USB converter cables is the Belkin F5U002. I
    have not tried any new ones in a while.

    Check Device Manager and verify the USB cable chip is recognized by the
    system.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Apr 16, 2008
    #8
  9. D.Olde-Guy

    D.Olde-Guy Guest

    Sorry to say, disconnecting the scanner did not do the trick. I'll have
    to go back to your previous suggestion that I contact Panasonic and ask
    if they recommend a specific cable for my printer. I'll also check
    Device Manager to see if it recognizes the USB cable chip. I'll also
    take a look at Belkin F5U002.
    Thanks for your continued support
     
    D.Olde-Guy, Apr 17, 2008
    #9
  10. D.Olde-Guy

    D.Olde-Guy Guest

    I contacted Panasonic as you suggested. I could not direct my question
    to "Dot-Matrix" printers. They could not help me, except to direct me to
    another email address. That in turn brought me exactly the same message
    as the first address. They also gave me a telephone number to call,
    which is useless to me because I am deaf. I tried their second email
    address again and saw that the page could not be displayed. So, I got no
    help from Panasonic.

    In regard to checking Device Manager to see if the USB cable chip is
    recognized, I really don't know what I'm supposed to be looking for. I'm
    told, "This device is working properly" for everything I clicked on,
    including the five USB icons at the end of the list, including the one
    for "USB Printing Support".

    You have done so much so far and I thank you. Do you have any other
    suggestions?
     
    D.Olde-Guy, Apr 22, 2008
    #10
  11. Add a parallel port card to your machine. Keep it simple, only one LPT
    port. I won't make any recommendations but there are cards out there $13 at
    CompUSA.

    the other way to do this is by sharing the printer from another machine that
    does have a parallel port. You could get a network print server device
    that supports parallel but that would be around $70 to 100.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Apr 23, 2008
    #11
  12. D.Olde-Guy

    D.Olde-Guy Guest

    I wonder about installing a parallel port card. I already have LPT 1,
    & 3. If I was connecting to a Win98 or WinME pc, I could select LPT2:US
    to Parallel Port. Those ports are not available for Vista PCs. O
    course, if I still had Win98, I would not have this problem at all. Th
    printer worked very well with Win98. I should never have bought Vista
    but you never know what you have, till it's gone.

    Thank you for all your suggestions
     
    D.Olde-Guy, Apr 24, 2008
    #12
  13. D.Olde-Guy

    D.Olde-Guy Guest

    Hello Mr. Morris . . .
    I'm back again. I believe I have stumbled on the reason why your
    suggestions have not been effective. I did buy and install another
    printer cable as you suggested. When that did not do the job, I figured
    that I probably would have to replace the printer. I went to
    Control/Panel/Install/Uninstall. My printer is _not_installed_. Of
    course, nothing works!

    I went to Add Hardware and tried to install KX-P1123 and was told that
    it was already installed. I went to Control Panel/Printers. (Its icon
    is there.) I clicked on "Add Printer". It installed a _copy_ of what
    is already there.

    The bottom line seems to be that the KX-P1123 is not installed, cannot
    be installed, cannot be uninstalled. I thought you would be interested
    in knowing why your suggestions have not worked. Thank you very much
    for trying.

    D.Olde-Guy
     
    D.Olde-Guy, Jun 7, 2008
    #13
  14. D.Olde-Guy

    huwyngr Guest

    Printers do not usually show up in that area, just any software.

    Look in START / Settings / Control Panel / Printers ... for an icon for
    your printer.

    I'm jumping in without reading back.
     
    huwyngr, Jun 7, 2008
    #14
  15. D.Olde-Guy

    D.Olde-Guy Guest

    Hello Huwyngr . . .

    Thanks very much for wanting to help, but . . . my Epson inkjet printe
    DOES show up in the Control Panel/Install-Uninstall, previously known a
    Add/Remove, so printers DO show up there

    If you will go back and read my post, you'll see that I did go t
    Control Panel/Printers _where_there_is_an_icon_for_my_printer_. At th
    top of that window, there is "Add Printer". I tried to do that, sinc
    the printer is not in the Add/Remove list, and all I accomplished was t
    make a copy of the icon which is already there

    I do appreciate your wanting to help. Any other suggestions
    Thank you
     
    D.Olde-Guy, Jun 8, 2008
    #15
  16. D.Olde-Guy

    huwyngr Guest

    I will try to help you and I have read through this thread of messages
    from your first to your last and I see a number of suggestions that
    just fade away.

    ---------------------------

    Firstly about the dot matrix printer you have. It is as you know very
    old in computing terms going back at least to WIN95 and it is no longer
    listed on the Panasonic website so far as I can find.

    But as it turns out that makes no difference.

    ---------------------------------

    I have been doing computer and printer support online for donkey's
    years and am probably more antique than you are <g> I have never seen
    an entry in Add/Remove Programs or Uninstall Programs in VISTA -- I
    have only seen entries there for printer related software, like in
    modern printers photo imaging or scanning in all-in-one printers. So
    let us assume for the moment that I am right.

    -----------------------------------

    If a printer is nstalled then there should be an icon for it in Control
    Panel / Printers folder.

    You say you do have an icon there for the KX-P1123 so the printer is
    installed but not working. So the problem is almost certainly in the
    communication between the PC and the printer.

    Look in Device Manager and say whether there are any flags warning of
    problems there and if so what on. Also look for an entry for the USB to
    Parallel converter which should be there.

    -------------------------------

    Going back to the beginning I see you say that you are using a USB to
    parallel converter cable to connect your PC to the parallel connection
    that is the only one on your printer and is the one you used under
    Windows 98.

    It is my experience, and that of many that have come for help in the
    Compuserve forums where I volunteer, that if there is a problem with a
    printer and it is using a USB to parallel converter cable then the odds
    are very very high that there will be no problem if you don't use such
    a converter.

    Alan suggested putting a parallel port card into your computer. You can
    get one for remarkably little money -- $10 upwards -- but make sure
    that it matches the sockets for these cards that you have on your
    computer -- these slots on the motherboard started off as ISA (very old
    and useless to you), PCI (OK) and now PCIe. The connections etc are all
    different so you have to get the right one for your computer. It is not
    a laptop is it?)

    So can you get one and fit it or get it fitted?

    If you can we can move on.

    ------------

    If you get such a card to provide you with a real parallel port then I
    think you will have an easy journey because VISTA already contains the
    driver for the Panasonic KX-P1123 printer.

    But I will wager that it will not see it via the USB to parallel cable
    connector.

    So it's up to you.
     
    huwyngr, Jun 8, 2008
    #16
  17. D.Olde-Guy

    D.Olde-Guy Guest

    Hello huwyngr . . . .

    Thanks for messing up this thread. For your information, the message
    you replied to yesterday had been directed to Alan Morris, not to you.
    I was telling him something that I think he would like to know, and I
    still think he would like to know. Also for your information, I prefer
    to communicate with him.
     
    D.Olde-Guy, Jun 9, 2008
    #17
  18. D.Olde-Guy

    huwyngr Guest

    Then I suggest you follow his suggestions which include fiting a
    parallel port card ....
     
    huwyngr, Jun 10, 2008
    #18
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