Paying for Vista help

Discussion in 'Windows Vista General Discussion' started by Slaws, Dec 17, 2007.

  1. Slaws

    Slaws Guest

    I find it very upsetting that, after spending lots of money on a new computer
    with preinstalled Vista, you have to pay money to get help when the software
    stops working. My Toshiba Satellite P205D is less than a month old and it is
    now useless. I cannot connect to the internet and Vista cannot diagnose the
    problem. Surely Microsoft can afford to help the people who rely on its
    products without charging them more money.

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    http://windowshelp.microsoft.com/co...904&dg=microsoft.public.windows.vista.general
     
    Slaws, Dec 17, 2007
    #1
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  2. Slaws

    Alias Guest

    Your support has to come from Toshiba, not MS. If the laptop is only a
    month old, it's under warranty so call Toshiba.

    Alias
     
    Alias, Dec 17, 2007
    #2
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  3. Why did you get a laptop with the crappy vista on it???

    You should have asked for windows XP
     
    vista user 43, Dec 17, 2007
    #3
  4. When you buy a computer with an operating system installed (and this goes
    back 10-15 years now) the computer manufacturer is responsible for warranty
    maintenance and repair (including problems with the operating system). This
    is because they demand, and receive, healthy discounts on bulk purchases of
    the operating system from the company that makes the operating system.

    Instead of buying a retail version of Vista Home Premium (that sells for
    about $300) you get an operating system that the manufacturer likely paid
    $50 for. Because of this healthy discount the computer manufacturer is
    expected to supply all warranty help. How else would you explain a $450
    computer that comes preinstalled with Vista Home Premium?

    The Toshiba laptop's that I have worked on functioned a lot better when once
    I uninstalled all of the McAfee crap that Toshiba shoves down your throat.
    There are free alternatives that do the same job, and don't bring the
    computer to it's knees.

    Call Toshiba!

    --

    Regards,

    Richard Urban
    Microsoft MVP Windows Shell/User
     
    Richard Urban, Dec 17, 2007
    #4
  5. You need to contact Toshiba about support, they are the ones responsible for
    support. You should be able to setup a support contract with them for which
    you will pay a certain fee, the majority of OEMs do this. I know that most
    OEMs should at least give you 90 days worth of support.
     
    Andre Da Costa[ActiveWin], Dec 17, 2007
    #5
  6. Slaws

    SG Guest

    If because you cannot connect to the internet and IF this is indeed a Vista
    problem, then yes your OEM seller is responsible to help you at no charge
    per MS agreement with them. If this is something that's not a Vista problem,
    but some sort of Virus/Spyware or something you have changed to mess thing
    up, it is your reasonability, unless in your agreement with Toshiba states
    otherwise. Did you read over your warranty agreement with Toshiba before you
    came here complaining about MS?

    --
    All the best,
    SG
    How to Write a Newsgroup Post:
    http://www.elephantboycomputers.com/page2.html#Usenet
    Need your OEM Restore Disk?
    http://restoredisks.com/
     
    SG, Dec 17, 2007
    #6
  7. Contact Toshiba immediately.
    If they can not resolve your issues, return the laptop for refund or
    exchange.

    Windows Vista came preinstalled by Toshiba and that means you have
    OEM.
    OEM is supported by the manufacturer and not Microsoft.
    One of the many reasons you paid less for your OEM than retail.

    You could also post specifics of your problems to these newsgroups in
    a new thread and it is possible someone here would have a resolution.
    However since the computer is new, I suggest you get Toshiba to honor
    their warranty.
     
    Jupiter Jones [MVP], Dec 17, 2007
    #7
  8. Slaws

    ray Guest

    The OS may be useless - the computer is not. Until you can sort out the
    problems, you could easily boot a Linux Live CD or even install Linux - it
    won't damage the vista setup in the slightest and will maky your computer
    'usable' again.
     
    ray, Dec 17, 2007
    #8
  9. Slaws

    Adam Guest

    You thank thats bad, I can get the Mic- to work on my vista. and wend I call
    no-one can help. Alfred.
     
    Adam, Dec 17, 2007
    #9
  10. It also may void any software support the OP has with Toshiba.
    Right now Toshiba may be able to resolve the OPs issues.
    Installing another operating system will most probably change that
    since Linux is not the original configuration and thus unsupported.
     
    Jupiter Jones [MVP], Dec 17, 2007
    #10
  11. Slaws

    Charlie Guest

    Restore the original OS using whatever proceedure Toshiba has provided. I am
    sure there are instructions included with the machine at the time of
    purchase.
     
    Charlie, Dec 17, 2007
    #11
  12. Just FYI, I had bought a Toshiba Satellite P205D and had so many problems
    with it, I got office depot to exchange it for a similar HP Pavilion dv9000
    series even though it was past their return date. Toshiba support is
    USELESS. Took it to their authorized service center (they wouldn't trade it
    out) who claimed it was the hard drive and ram (which they replaced), and it
    did the EXACT same thing as soon as I got it back. In fact, did it more
    frequently (like 20 times in 1 hour!!). They obviously didn't test it at
    all, just reinstalled vista on the new hard drive and said it was fixed.

    Haven't had any problems at all with Vista (both had home premium btw) on
    the HP. On the Toshiba, I got CONSTANT blank black screens, freezes, and
    blue screens of death. So my bad experience with Vista wasn't Vista, it was
    Toshiba.

    Lori
     
    LAB Enterprises, Dec 17, 2007
    #12
  13. Slaws

    ray Guest

    He would not need Linux support from Toshiba. I don't understand your
    point.
     
    ray, Dec 17, 2007
    #13
  14. Slaws

    Telstar Guest


    No it won't. The Live CD will fail miserably 80% of the time.
     
    Telstar, Dec 17, 2007
    #14
  15. Slaws

    roy69 Guest

    You will have a recovery dvd with all the data from the factory install.
    It may be called an emergency recovery cd or something like this. Run
    this software and it will restore your laptop to when it was preloaded
    in the factory.
    If you did not receive this cd then toshiba have to replace or repair
    the laptop.


    --
    roy69

    - Core 2 Quad Q6600
    - Abit IP35 Pro
    - 4 x 1GB OcUK PC2-6400 C5 800 MHZ Duel Channel
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    - Creative X-Fi 7.1 PCI-E
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    - Corsair HX 620W ATX2.2 Modular SLI Complient PSU
     
    roy69, Dec 17, 2007
    #15
  16. The point is software and hardware support from Toshiba may not be
    available until the computer is put back to original configuration.

    Few if any of the major OEMs will troubleshoot problems with a
    different from the original operating system.
    And there is rarely a reason they should even try.
     
    Jupiter Jones [MVP], Dec 17, 2007
    #16

  17. No you don't. Contact the computer's manufacturer, who is solely
    responsible for supporting OEM installations.

    Contact Toshiba for warranty support.

    Why should Microsoft provide free support for a Toshiba product? If
    you'd wanted Microsoft support, you should have purchased the much more
    expensive retail version of the OS.


    --

    Bruce Chambers

    Help us help you:
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    They that can give up essential liberty to obtain a little temporary
    safety deserve neither liberty nor safety. ~Benjamin Franklin

    Many people would rather die than think; in fact, most do. ~Bertrand Russell

    The philosopher has never killed any priests, whereas the priest has
    killed a great many philosophers.
    ~ Denis Diderot
     
    Bruce Chambers, Dec 18, 2007
    #17
  18. Slaws

    ray Guest

    Not if the operator has a room temperature IQ.
     
    ray, Dec 18, 2007
    #18
  19. Because Windows is a Microsoft product.

    --
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    The poster formerly known as 'The Poster Formerly , Dec 18, 2007
    #19
  20. Except that ignores one of the main reasons OEM is cheaper than
    retail.
    The answer is simple, if someone wants Microsoft support, they need to
    pay extra for retail.

    OEM for practical purposes is not a Microsoft product.
    From the customer point of view, think of OEM as designed,
    manufactured and distributed by the OEM and not Microsoft.
    Another of the many reasons people pay far less for their OEM than
    others pay for retail.

    --
    Jupiter Jones [MVP]
    http://www3.telus.net/dandemar



    "The poster formerly known as 'The Poster Formerly Known as Nina
     
    Jupiter Jones [MVP], Dec 18, 2007
    #20
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