The picture of the error is located here -- Large View on Flickr for the error: http://farm4.static.flickr.com/3269/2406169080_1e1cd8b94c_b.jpg I have never received this blue screen before until I installed TMPGEnc DVD Author 3 and tried to burn to a DVD. When making a DVD, I go through the whole process and get to the point to burn to DVD. It doesn't give me the option to save to the computer and then burn to the disc. When it burns to the disc, it starts okay and then I get the above blue screen. What steps should I take to try to rectify this issue? Every forum I read on this topic keeps pointing to this link - but right now after reading it so many times, I'm not understanding what I have to do make the software work correctly with my system/drivers. http://www.osronline.com/article.cfm?article=334 Thanks in Advance. Christine.
I have more information regarding the Crash Dump. I just ran Windows Debugger: FAULTING_MODULE: 86000000 nt DEBUG_FLR_IMAGE_TIMESTAMP: 43f99742 BUGCHECK_STR: 0x4E_9a CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WRONG_SYMBOLS LAST_CONTROL_TRANSFER: from 860e38bc to 860d8681 STACK_TEXT: WARNING: Stack unwind information not available. Following frames may be wrong. 860f1a70 860e38bc 0000004e 0000009a 0007d5a3 nt+0xd8681 860f1b6c 860e7f96 8a7a3000 93ace6f4 93ace6f0 nt+0xe38bc 860f1bd4 860e86f6 8a7a3000 00000000 860f1bfc nt+0xe7f96 860f1be4 8feb5aa6 8a7a3000 885ee573 885ee4b8 nt+0xe86f6 860f1bfc 860acb3b 8ad93020 885ee4b8 93ace6f0 cdrbsdrv+0xaa6 860f1c34 807872c9 93ace6f4 927a8460 860f1c64 nt+0xacb3b 860f1c44 80787cac 88c44c68 885ee4b8 93ace6f4 ataport+0x52c9 860f1c64 80784fdc 88c44c68 00000000 860f1c94 ataport+0x5cac 860f1c74 80789e39 88c7a0e0 927a8460 927a8460 ataport+0x2fdc 860f1c94 8078a06f 88c7a0e0 927a8460 860f4820 ataport+0x7e39 860f1ce8 860a93ae 88c7a09c 88c7a028 00000000 ataport+0x806f 860f1d50 860913ee 00000000 0000000e 00000000 nt+0xa93ae 860f8740 00000000 860f8748 860f8748 860f8750 nt+0x913ee STACK_COMMAND: kb FOLLOWUP_IP: cdrbsdrv+aa6 8feb5aa6 ?? ??? SYMBOL_STACK_INDEX: 4 SYMBOL_NAME: cdrbsdrv+aa6 FOLLOWUP_NAME: MachineOwner MODULE_NAME: cdrbsdrv IMAGE_NAME: cdrbsdrv.SYS BUCKET_ID: WRONG_SYMBOLS Followup: MachineOwner --------- 0: kd> lmvm cdrbsdrv start end module name 8feb5000 8febd280 cdrbsdrv T (no symbols) Loaded symbol image file: cdrbsdrv.SYS Image path: \SystemRoot\System32\Drivers\cdrbsdrv.SYS Image name: cdrbsdrv.SYS Timestamp: Mon Feb 20 05:17:38 2006 (43F99742) CheckSum: 0000B778 ImageSize: 00008280 Translations: 0000.04b0 0000.04e0 0409.04b0 0409.04e0
