Please HELP - Numerous Blue Screens

Discussion in 'Windows Vista Hardware' started by scheung, Aug 11, 2009.

  1. scheung

    scheung Guest

    I have received the bluescreen at least 20 times. Although I don'
    record the details each time, they appear to be different each time.
    thought it was just a faulty laptop so I returned it and was given a ne
    one and I am still getting the bluescreen. It usually appears after
    install new software (installed printer) however I can receive upo
    startup as well

    I recorded the details twice
    *First Details
    OS Version 6.0.6001.2.1.0.768.
    Locale ID 410
    BC Code 3
    BCP1 00000000C000000
    BCP2 FFFFF80001F8636
    BCP3 FFFFFA600A81FFA
    BCP4 000000000000000
    OS Version 6_0_600
    Service Pack 1_
    Product 786_

    *Second Details
    OS Version 6.0.6001.2.1.0.768.
    Locale ID 410
    BC Code c
    BCP1 FFFFFA8009E0BD7
    BCP2 000000000000000
    BCP3 000000000000000
    BCP4 FFFFF80001F513A
    OS Version 6_0_600
    Service Pack 1_
    Product 786_

    If anyone can help it would be greatly appreciated!!! It' is ver
    frustrating as I use my laptop for work. Thanks so much
     
    scheung, Aug 11, 2009
    #1
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  2. scheung

    R. C. White Guest

    Hi, scheung.

    When we hear that BSODs "appear to be different each time", it almost always
    means problems with hardware, not software - although the hardware problem
    might be a faulty driver. Getting the same problems with a second new
    machine is rare. That would SEEM to rule out hardware, but maybe not.

    What is the make and model of your new laptop? And your printer?
    At this late date, I would expect new machines to be delivered with SP 2.0
    installed. Maybe this is old stock that has been sitting on the shelf for a
    while. Or returned by a previous customer?

    You might need to return it to the dealer for a third new machine.

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64
     
    R. C. White, Aug 11, 2009
    #2
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  3. scheung

    scheung Guest

    Thanks for the reply R.C
    I bought the laptop from Future Shop. The replacement laptop the
    provided may very well be a return from a previous customer as well. I
    was replaced about 6 months ago
    Another odd observation is that I have only received the BSOD once a
    work (just this morning). All other times have been at home

    I have the HP Pavilion dv6000 and the printer is Canon MP510

    Hope this helps and thanks again for the response
    Sharlee
     
    scheung, Aug 11, 2009
    #3
  4. scheung

    Pavel A. Guest

    It does look rather like a software error.

    BC Code 3B is SYSTEM_SERVICE_EXCEPTION
    "This indicates that an exception happened while executing a routine that
    transitions from non-privileged code to privileged code. "

    Parameter 1 (The exception that caused the bug check) is C0000005 : access
    violation

    BC Code c5 is DRIVER_CORRUPTED_EXPOOL
    "This indicates that the system attempted to access invalid memory ... "

    This can be because of various reasons, from a buggy driver to malware to
    corruption
    of system files, or - perhaps indeed a memory or other hardware error.

    --pa
     
    Pavel A., Aug 12, 2009
    #4
  5. scheung

    R. C. White Guest

    Hi, Sharleen.
    In my first post, I typed a question about the computer environment, then
    deleted it because a laptop is portable, by definition, so the environment
    changes often. But perhaps you run on battery at work and then plug in when
    you get home? Or you don't have air conditioning at home so the computer
    gets much hotter? Or some other such small but significant difference?

    I'm not a techie, so I'm glad Pavel interpreted that Stop Code for us. As
    he said, it may indicate faulty memory (which fits my "hardware" theory) or
    a driver.
    Well, 6 months ago SP1 was current. But your Vista should have been updated
    to SP2 by now, either by the shop or by you. It's not likely that this will
    cure your BSOD, but it is always a good idea to stay current with Service
    Packs and other updates.

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP
    Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64
     
    R. C. White, Aug 12, 2009
    #5
  6. scheung

    scheung Guest

    Thanks PA.

    Is there anything I can do to fix the problem so I don't receive the
    BSOD anymore?
     
    scheung, Aug 12, 2009
    #6
  7. scheung

    trouble Guest

    Go the website of the computer manufacturer and download all the drivers:
    chipset, audio, video, network, anything relevant.
    Reinstall all these drivers and see if that solves your issues.
    Laptop overheating is also a big cause of random BSODs so it may also
    behoove you to try a laptop cooler.
     
    trouble, Aug 12, 2009
    #7
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