Please help - Update failed: KB2385678 Security Update for WindowsServer 2008 R2 x64 Edition

Discussion in 'Windows Update' started by timpent, Mar 15, 2011.

  1. timpent

    timpent Guest

    Hi all

    I wanted to install all the latest updates on my Windows Server
    Foundation 2008 R2 x64 box this morning and so I ran the Windows
    Update tool.

    It started downloading variaous updates but then the progress bar
    didn't move for 15 minutes so I ended up cancelling and restarting
    anyway. Looking at the update history the following update failed:

    Security Update for Windows Server 2008 R2 x64 Edition (KB2385678)

    So now, having rebooted, when I check for updates again it just sits
    there checking for updates with the progress bar going from left to
    right and back again endlessly.

    Also, since the reboot I can no longer connect to the server using
    Remote Desktop.

    And something I'd noticed a few weeks ago, but had not done anything
    about it (I'm no server expert!), was the fact that in the Server
    Manager I can't see what Roles and Features are installed - it says
    there was an error refreshing roles and features:

    "Unexpected error refreshing Server Manager. The remote procedure call
    failed. (Exception from HRESULT 0x800706BE)"

    I did some googling and came across this post:

    "Server Manager 2008 could not discover state of system"

    and so I downloaded and tried to run the "System Update Readiness
    Tool" as recommended. However when I ran the installer the dialog box
    "Windows Update Standalone Installer" is just continually "Searching
    for updates on this computer..." Pressing the Cancel button on the
    dialog box doesn't close the dialog box.

    I've seen this message in the System Event log a few times:

    "The Windows Modules Installer service terminated unexpectedly. It
    has done this 1 time(s). The following corrective action will be
    taken in 120000 milliseconds: Restart the service."

    I did manually restart the service.

    I'd appreciate any help in getting:

    a) Windows Update working again
    b) Remote Desktop working again
    c) Roles and Features working again in Server Manager

    Many thanks, and apologies for such a long post.

    timpent, Mar 15, 2011
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  2. timpent

    Peter Foldes Guest


    Server Foundation??

    Your source of purchase or procurement of your Windows Server Foundation 2008 R2 x64
    was from who? Important you tell us so as we can help you with your present update

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    Peter Foldes, Mar 15, 2011
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  3. timpent

    timpent Guest

    Hi Peter

    It's a Dell T100. However the good news is that I followed Karen Ji's
    instructions in this post (
    and everything's ok now except for Remote Desktop (administration
    only) not working, but I'll look into that as a separate issue.


    timpent, Mar 15, 2011
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