Please HELP.. VISTA Ultimate & Windows Live ONE CARE

Discussion in 'Windows Vista Installation' started by Kenneth Cummings, Feb 1, 2007.

  1. Hello,

    I recently purchased Vista Ultimate Edition (Upgraded Black Box
    Version) at Best Buy. I really love the new look, feel and features of Vista
    and I upgraded from XP Media Center 2005.. Media Center and Vista work
    beautifully, HOWEVER, in the Windows Security Alerts Shiel Icon
    within the tray of my computer it states that I do NOT have any Malware,
    Virus, Spyware Protection..

    I used to utilize ZoneAlarm Security Suite 6.7++ as my Firewall, Virus
    and Malware Protection under XP Media Center.. However, when
    I got this Vista Ultimate Upgrade there were compatibility issues so I went
    with the Microsoft Windows Live One Care complete box set at
    Best Buy..

    My problem is.. I can't install Windows Live One Care, AND, It seems
    that I am being BLOCKED from removing the old ZoneAlarm
    Security Suite as well from my computer.. I really do NOT know what to do
    about this.. My Vista is working beautifully and I do not want to
    get any Viruses/Malware/Spyware on my new Vista Ultimate Edition..

    What can I do to get the Windows Live One Care on my system.??

    So far I've tried the following (all UNSUCCESSFULLY)..

    1.) Type appwiz.cpl (hit enter)
    2.) In the Uninstall or Change a Program List, I clicked on Windows
    Defender and then I clicked on Windows Defender and tried to remove
    any remnants of the OLDER version of Defender I had on my XP Media Center
    2005..
    3.) When it was NOT in the program list, I clicked on the Start Search text
    box in Vista..
    4.) I then typed in (per instructions by Instant Support), to type:
    msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}, then I hit Enter
    and restarted my computer (per the previous instructions)..
    5.) I ALSO ran the Microsoft Windows Installer Cleanup Utility and tried to
    remove any previous versions..

    I then tried to RE-INSTALL the new boxed set of Windows Live One Care
    that I purchased from Best Buy to replace my ZoneAlarm
    Security Suite that I had been previously utilizing in my Media Center
    (along with my Defender that I had also working in my XP Media
    Center)..

    NOTHING seems to work.. When I attempt to Re-Install I get a stupid
    error Code: 0020-80070643..

    Thanks for any HELP..

    Sincerely,
    Ken.
     
    Kenneth Cummings, Feb 1, 2007
    #1
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  2. Please visit the Windows OneCare Forum:
    http://forums.microsoft.com/WindowsOneCare/default.aspx?SiteID=2


    --
    Carey Frisch
    Microsoft MVP
    Windows Shell/User

    --------------------------------------------------------------------------------------

    :

    Hello,

    I recently purchased Vista Ultimate Edition (Upgraded Black Box
    Version) at Best Buy. I really love the new look, feel and features of Vista
    and I upgraded from XP Media Center 2005.. Media Center and Vista work
    beautifully, HOWEVER, in the Windows Security Alerts Shiel Icon
    within the tray of my computer it states that I do NOT have any Malware,
    Virus, Spyware Protection..

    I used to utilize ZoneAlarm Security Suite 6.7++ as my Firewall, Virus
    and Malware Protection under XP Media Center.. However, when
    I got this Vista Ultimate Upgrade there were compatibility issues so I went
    with the Microsoft Windows Live One Care complete box set at
    Best Buy..

    My problem is.. I can't install Windows Live One Care, AND, It seems
    that I am being BLOCKED from removing the old ZoneAlarm
    Security Suite as well from my computer.. I really do NOT know what to do
    about this.. My Vista is working beautifully and I do not want to
    get any Viruses/Malware/Spyware on my new Vista Ultimate Edition..

    What can I do to get the Windows Live One Care on my system.??

    So far I've tried the following (all UNSUCCESSFULLY)..

    1.) Type appwiz.cpl (hit enter)
    2.) In the Uninstall or Change a Program List, I clicked on Windows
    Defender and then I clicked on Windows Defender and tried to remove
    any remnants of the OLDER version of Defender I had on my XP Media Center
    2005..
    3.) When it was NOT in the program list, I clicked on the Start Search text
    box in Vista..
    4.) I then typed in (per instructions by Instant Support), to type:
    msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}, then I hit Enter
    and restarted my computer (per the previous instructions)..
    5.) I ALSO ran the Microsoft Windows Installer Cleanup Utility and tried to
    remove any previous versions..

    I then tried to RE-INSTALL the new boxed set of Windows Live One Care
    that I purchased from Best Buy to replace my ZoneAlarm
    Security Suite that I had been previously utilizing in my Media Center
    (along with my Defender that I had also working in my XP Media
    Center)..

    NOTHING seems to work.. When I attempt to Re-Install I get a stupid
    error Code: 0020-80070643..

    Thanks for any HELP..

    Sincerely,
    Ken.
     
    Carey Frisch [MVP], Feb 1, 2007
    #2
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  3. Thx Carey,

    Did not mean to mis post this.. All this happened when
    I upgraded to Vista Ultimate after installation so I thought this was the
    proper group to post to..

    Sorry..

    Ken.
     
    Kenneth Cummings, Feb 1, 2007
    #3
  4. Kenneth Cummings

    AJR Guest

    Originally Live One Care was not compatible with Vista - a beta version was
    available which has now gone "retail".
     
    AJR, Feb 1, 2007
    #4
  5. Thx,

    I must have that version because it states on the Boxed set that I
    purchased with my Vista Ultimate that it "-IS-" Vista ready/compliant
    right on the box.. I've also now placed this on the Windows Live OneCare
    link that Carey provided me, but I haven't received any response back
    yet..

    I really, really, HOPE that I do NOT have to reinstall XP Media Center
    2005 and wipe out the Defender/ZoneAlarm prior to upgrading.. It took over
    4 1/2 hours when Best Buy Geek Squad agents installed Vista Ultimate the
    first time..

    Thx again,
    Ken
     
    Kenneth Cummings, Feb 1, 2007
    #5
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