"Please insert a disc into drive D:" error message

Discussion in 'Windows Vista Hardware' started by dcf2000, Apr 24, 2009.

  1. dcf2000

    dcf2000 Guest

    I have a new Gateway MD7820u laptop computer running Vista Home Premium
    that is now asking me to "Please insert a disc into drive D:" regardless
    of what is in or not in the drive. I have deleted the drive from device
    manager and let Windows reinstall the drivers, done a system restore,
    updated all the Windows drivers, uninstalled anything loaded after the
    last time the drive worked, and physically cleaned the lens on the
    optical drive all to no avail.

    Does anyone have any experience with this error? I'm holding out for a
    Vista-related problem because the drive is new (sticker on bottom of
    laptop is dated 10 February 2009) and the laptop has never left the
    house. I didn't have the computer for more than a month when this
    happened. Does anyone have any idea why this is happening? Thank you
    in advance for your assistance.
    dcf2000, Apr 24, 2009
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  2. dcf2000

    kavita Guest

    When does this message comes up?
    Is it as the time when you use your Drive or at the time of startup or
    comes randomly?


    God Helps Those Who Help Others.
    A Man In Need Is A Man In Deed.
    This is all I learn here......
    kavita, Apr 24, 2009
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  3. dcf2000

    dcf2000 Guest

    Sorry, I should have mentioned this happens whenever I try to access or
    use the D: drive, and the drive pops open like it's trying to eject a
    disk (whether there is a disk in the drive or not).

    It doesn't recognize any kind of disk (CD, DVD, CD-R, etc.) and the day
    before this happened I burned a song from iTunes to a disk and the right
    before I started having problems with the drive I was installing a
    Targus universal USB docking station.
    dcf2000, Apr 24, 2009
  4. dcf2000

    kavita Guest

    Hi dcrf2000, Here are some steps you must perform to eliminate the cause
    of this problem:
    1: try using your dvd drive in safe mode.
    2: disable all startup items in msconfig.
    2: Uninstall the dvd drive from device manager.
    3: Delete the *UpperFilters*, *LowerFilters* and *NoInstallClass* in
    registry by going to
    Under Class, click on *{4D36E965-E325-11CE-BFC1-08002BE10318}.*
    In the right pane, right-click *UpperFilters*, and then click on
    In the right pane, right-click *LowerFilters*, and then click on
    Click on *Yes* when prompted to delete the registry value.
    Close regedit and restart your computer.


    God Helps Those Who Help Others.
    A Man In Need Is A Man In Deed.
    This is all I learn here......
    kavita, Apr 24, 2009
  5. dcf2000

    dcf2000 Guest

    Thanks for the advice, made the registry correction but still receive
    the same error message.
    dcf2000, Apr 24, 2009
  6. dcf2000

    Curious Guest

    Have you tried doing a system restore to a date before you installed the
    docking station?
    Did the installation of the docking station require you to install from a CD
    or DVD?
    It appears that your drive may have had an early life failure.
    Curious, Apr 24, 2009
  7. dcf2000

    dcf2000 Guest

    Yes, I restored it to a point well before I had any drive problems. It
    was shortly after I used the Targus install disk that I had the drive
    dcf2000, Apr 24, 2009
  8. dcf2000

    Curious Guest

    Well did you still have problems with the drive when you restored to before
    the Targus install disk was used in the drive?
    If yes is there any possibility that the Targus disk was warped or had any
    other problems that could have damaged the drive when the door was closed?
    Curious, Apr 25, 2009
  9. dcf2000

    DL Guest

    Month old? call gateway to have the laptop replaced
    DL, Apr 25, 2009
  10. dcf2000

    Old Red Guest

    Hi there!
    I don't have the answer but I certainly have the same problem. I have a
    Sony Vaio laptop that is only a few months old. Backup & Restore worked
    perfectly for a month or two and then it kept telling me to insert a
    disc when there was already one in the drive. The darn thing will not
    back anything up no matter what I do - how can it? There is NO DISC IN
    THE DRIVE ( acording to it!) I have posted the problem on a Microsoft
    website and had several experts giving me the benefit of their advice,
    as a result of which I have tried absolutely everything humanly possible
    and still the problem persists. It would be interesting to know how many
    other people have experienced the same problem. Maybe we could send a
    petition off to Microsoft! I make light of it, but I do have a heck of a
    job backing up files. I find that if I ignore the warning message (don't
    click on the 'OK') and wait a while, the backup process will start and I
    can successfully create a backup disc, although at the end, when I close
    the windows, I'm told that the file backup was cancelled - it still
    won't recognise that a disc was created! So - how about a virtual show
    of hands? Any other sufferers out there?
    Old Red, Jul 19, 2009
  11. dcf2000


    Feb 18, 2012
    Likes Received:
    me too man

    well, me too. i tried upgrading to windows 7 to see if it would fix the problem.. it worked for like 2 days and i burned cds and all but now im back to the same issue. *sadface* i want my cd drive to work...ive got a sony vaio VGN-NR330E former visa home premium now windows 7 home premium..
    cemejol101, Feb 18, 2012
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