please verify username and password are correct...

Discussion in 'Windows Vista Mail' started by MR Gorman, Feb 13, 2009.

  1. MR Gorman

    MR Gorman Guest

    I have seen several threads, but haven't solved this problem yet. Her
    are the details:

    Logon to (Aol account through cable provider)

    Please verify that both the username and password are correct for you
    mail server.

    It won’t take the valid info. And when canceling, I get this message:

    Account: ' (1)', Server: '', Protocol: POP3
    Server Response: '-ERR Bad login. Incorrect name and/or password,
    please re-enter.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90
    Error Number: 0x800CCC92

    As so many are, I'm very frustrated with switching from Outlook Expres
    to the Windows Mail in Vista. Any help would be appreciated
    MR Gorman, Feb 13, 2009
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  2. PA Bear [MS MVP], Feb 15, 2009
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  3. have had this problem for a few months and was getting very frsutrated
    especially as three of the users on this computer were ok, and one, m
    oldest son, was getting this message. i discovered that the reason wa
    that when i went into the email details the internet provider had o
    file ( for him, the main account was not the sky email account
    but a hotmail account. i tried deleting this so the only email addres
    was the one with sky and it solved the problem.

    i hope this may help someone out there
    julian taylor, Feb 16, 2009
  4. MR Gorman

    MR Gorman Guest

    I have been following other threads and have tried several of th
    "fixes", but to no avail. I got a new computer (Vista), transferred m
    files from the old (XP), and am still using the same antivirus (Tren
    micro). I was using Outlook express, but have the Windows Mai

    My internet provider is the local cable company, but I use an AO
    Someone mentioned POP vs. IMAP, but that is done correctly by th
    instructions given for AOL/Outlook express.
    I also tried using the Windows live mail--same results.
    I tried setting up a new account, but got the same verify username an
    password screen.
    I disabled the trend micro for incoming/outgoing email, but that di
    not make any difference either.

    If anyone knows of a fix or a resource that I might access, I would b
    thrilled. It would seem reasonable to have outlook express to Window
    mail be a seamless transition, but that has not been the case and
    source of major frustration, not to mention the amount of time to try t
    figure it out.

    MR Gorman, Feb 18, 2009
  5. Trend Micro antivirus is among the top three troublemakers for Windows Mail.
    First, go into its settings and disable any interaction with email, then try
    Windows Mail again. If no improvement, do a trial uninstall of the antivirus.

    Another option (instead of uninstalling Trend Micro) is to upgrade to
    Windows Live Mail, which is more resistant to the adverse effects of
    overly intrusive antivirus products:

    In any case you must disable any antivirus email scanning, for the reason
    explained here:
    Gary VanderMolen, Feb 19, 2009
  6. MR Gorman

    MR Gorman Guest

    O.K. I have installed windows mail live and turned off the trend micr
    from looking at email (outbound) and inbound. Here is the latest erro

    LOGIN Failed. Incorrect name and/or password, please re-enter.

    User name: Mary Gorman
    Protocol: IMAP
    Port: 143
    Secure(SSL): 0
    Code: 800cccd1

    Now I cannot connect to my secure wireless network either. Don't kno
    if this had to with Windows Live being downloaded or not, but i
    happened at the same time. It says the wireless network security key i
    not correct.

    AARGH! This makes me just want to go back to my old slow XP an
    MR Gorman, Feb 19, 2009
  7. MR Gorman

    Dave Guest

    Dave, Feb 19, 2009
  8. MR Gorman

    MR Gorman Guest

    This was the user name that came over from Outlook Express. I did a
    little experiment and put my email address in that slot. No difference.
    Does anybody know of a "live" person who I could talk to about this
    with Windows support or something?
    MR Gorman, Feb 19, 2009
  9. It is not legal to have a space character in the username.
    Gary VanderMolen, Feb 19, 2009
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