PLX Custom (OEM) PCI9030 BOARD is not letting Vista to shut down

Discussion in 'Windows Vista Hardware' started by Paco, Jun 29, 2007.

  1. Paco

    Paco Guest

    The oem driver is not letting Vista to shut down it reboots the computer
    instead.
    After disabling the Automatically restart option on the Startup and Recovery
    window things got worst and i got a blue screen with a stop error.

    I know the error could be on the PLX Technology driver. But I am also aware
    that XP had a similar problem that it wasn't shutting down correctly and it
    wasnt a vendors driver responsability.
     
    Paco, Jun 29, 2007
    #1
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  2. Paco

    freddy Guest

    Paco,

    OK, let's start with what we know. If you know that the OEM driver isn't
    letting Vista shut down, why not address that point first? Determine whether
    there is a newer Vista driver available and, if there is, download and
    install it. If that act resolves the problem, end of story. If not, post
    back, and we'll go from there.
     
    freddy, Jun 29, 2007
    #2
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  3. "things got worst and i got a blue screen"
    No, it did not get worse.
    You disabled the automatic restart so now you see the error screen
    instead of booting right past.
    Actually you probably improved since you can now see the specific
    error.

    Is the driver designed for Windows Vista?
    Is it the latest Windows Vista driver?
    Have you contacted the hardware manufacturer to see what they say
    about their hardware and Windows Vista compatibility?

    If there is a problem with the driver, the hardware manufacturer may
    be able to give you more information.
     
    Jupiter Jones [MVP], Jun 30, 2007
    #3
  4. Paco

    Paco Guest

    thanks for your answer.

    I downloaded the last SDK kit for the PCI9030 driver and I got the same
    behavior.
    I have contacted PLX tech support and I am waiting for a response.

    What is different between the shut down process for XP and Vista? with
    regards of the device driver? Because the PCI9030 drivers I had tried in XP
    works fine.
    What is the Message/call that Vista sends to the device drivers when is
    shutting down? is it DLL_PROCESS_DETACH?

    Thanks I'll keep you posted of new information
     
    Paco, Jul 3, 2007
    #4
  5. Paco

    Paco Guest

    You are right is not worse for us as developers but it makes our product look
    bad for our customers.
    I have contacted the manufacturer. I'll keep you posted.
     
    Paco, Jul 3, 2007
    #5
  6. Paco

    Paco Guest

    Thanks for your help I received an updated driver that fixed the error.
     
    Paco, Jul 24, 2007
    #6
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