POP3 Server Problems with Insight/Road Runner

Discussion in 'Windows Vista Mail' started by kkimmet, Jan 21, 2008.

  1. kkimmet

    kkimmet Guest

    Hi my POP3 has been working fine for a couple of years and now with Vista, it
    stopped working last night. This is the message I get. Any advise or help?

    The message could not be sent. The authentication setting might not be
    correct for your outgoing e-mail [SMTP] server. For help solving this
    problem, go to Help, search for "Troubleshoot Windows Mail", and read the
    "I'm having problems sending e-mail" section. If you need help determining
    the proper server settings, please contact your e-mail service provider.

    The rejected e-mail address was xxxxxxxxxxxxxxx. Subject '', Account: ,
    Server: 'smtp-server.insight.rr.com', Protocol: SMTP, Server Response: '550
    Invalid recipient: <>', Port: 25, Secure(SSL): No,
    Server Error: 550, Error Number: 0x800CCC79
    kkimmet, Jan 21, 2008
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  2. kkimmet

    Guest Guest

    There may no longer be an account with that email address.

    Does your connection to the outgoing mail server now cross from one
    internet provider's equipment to another's? If so, such connections to
    port 25 are often blocked to cause trouble for spammers.

    Also, you may want to check if the Road Runner setup instructions
    have changed:

    Guest, Jan 21, 2008
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  3. Strange. I tested that email address, and it was successful:

    This may be a server problem, not fixable from your end.
    Do you get the same error message regardless of the recipient?
    Gary VanderMolen, Jan 21, 2008
  4. kkimmet

    Joe Guest

    how do i find servers????
    Joe, Jan 22, 2008
  5. kkimmet

    Guest Guest

    You ask your email provider, who is probably also your internet
    provider, for instructions for setting up to use their email servers.
    These instructions will include the names of the servers. If they
    haven't written instructions yet for Windows Mail, you use their
    instructions for Outlook Express, as long as they don't call for
    using the HTTP protocol. The instructions are probably
    somewhere on their web site. Or, you could tell us who your
    email provider is and see if anyone here already know where to
    find their instructions.

    If you want to use your Yahoo account, you either have to pay
    extra or install YPOPs:




    Guest, Jan 22, 2008
  6. kkimmet

    mikemac1945 Guest

    I have the exact error message as kkimmet & it started minutes after
    Time-Warner guys were here to hook up our phone to them. We had roadrunner
    for 2 weeks before & everything was OK then. I contacted RR & they have not
    got back to me yet & I have my son-in-law working on it also. He just waited
    1 hour on hold with RR & got up to #12 from 56+ calls. I will post when we
    correct this problem. It works through my main account from RR @
    (I can receive), but under my 2 sub-accounts for my wife &
    I it shows this error message everytime.
    Mike McGuire

    mikemac1945, Jan 23, 2008
  7. kkimmet

    Dave Guest

    You might try
    for both the POP & SMTP servers


    just to see if they work.. I'm a former Adelphia customer, and this is our
    Roadrunner servers.


    Dave, Jan 23, 2008
  8. It sounds like a RoadRunner problem to me. Perhaps the sub-accounts
    are not properly set up on the server.

    Gary VanderMolen, MS-MVP (WLMail)

    Gary VanderMolen, Jan 23, 2008
  9. kkimmet

    mikemac1945 Guest

    mikemac1945, Jan 29, 2008
  10. kkimmet

    mikemac1945 Guest

    I got this corrected by re-installing my info on my sub-accounts & now can
    receive/send e-mails. The address was not recognized. I deleted my info with
    Roadrunner & re-entered all new info; the problems were in the sub-accounts
    with error message...server response '550 invalid recipient....error number

    mikemac1945, Jan 29, 2008
  11. Sounds like you got it fixed. Good to hear.

    Gary VanderMolen, MS-MVP (WLMail)

    Gary VanderMolen, Jan 29, 2008
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