Pope Connector "Retrieve Now" re-retrieves email

Discussion in 'Windows Small Business Server' started by D. Milton, Apr 21, 2006.

  1. D. Milton

    D. Milton Guest


    I have the Pop3 Connector configured to retrieve emails from existing Pop3
    email accounts and deliver them to the exchange user accounts.

    I set one account up on Wednesday and tested it using "retrieve now" and all
    was well. All emails sent to the user's Pop3 account since she joined the
    company a month ago were downloaded into the exchange email folder in
    Outlook. She had already dealt with these email as they arrived, but I
    figured the re-download of the emails was just a characteristic of the Pop3

    Today, I moved a second user's email to Exchange using the Pop3 connector.
    After configuring it, I tested it using the "retrieve now" button. It was
    working properly. I later learned, however, that the first person's email
    was also re-download again.

    Was this expected? Will the Connector download all email from the Pop3
    accounts each time the "retrieve now" button is pressed.

    Interestingly enough, I checked the first user's Pop3 email account, and her
    inbox is actually empty. It is unclear where the emails that are being
    retrieved each time are coming from.

    D. Milton, Apr 21, 2006
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  2. Hi D. Milton,

    Thanks for using the SBS newsgroup.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    From your description, I understand the issue to be: when you click
    Retrieve now button, all user accounts emails are downloaded again. If I am
    off base, please don't hesitate to let me know.

    Yes, it is expected behavior. When we click Retrieve now button to retrieve
    email, the Connector for POP3 Mailboxes service connects to and logs on to
    the remote POP3 servers, it check all pop3 mailboxes configured on the Pop3
    connector to see if there is any emails on the pop3 server, if yes, it will
    retrieve them from the Pop3 server.

    For your scenario, It is normal behavior that you can not find any emails
    in the first user account since the emails for the first user account has
    been download before and there is not new emails coming.

    For more detail information about POP3 connector, you can take a look at
    the following articles:

    885685 How to troubleshoot the POP3 Connector in Windows Small Business

    The POP3 Connector May Not Deliver Mail to Users

    825763 How to configure Internet access in Windows Small Business Server

    Hope above information helps! I am happy to be of assistance to you and
    look forward to your reply.

    Have a nice day!


    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
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    Jenny wu [MSFT], Apr 24, 2006
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