Possible fix for restart/shutdown hangups in Windows2000 after installing SP4

Discussion in 'Windows Update' started by A, Aug 18, 2003.

  1. A

    A Guest

    After installing SP4, my pc would hang on restart and
    shutdown (no power off). I found a fix for the same
    problem in Windows NT4 on Dell's support site
    < http://support.dell.com/us/en/kb/document.asp?
    DN=1037472>. Decided to give it a try, followed all of the
    other instructions for copying the files
    (had to substitute the windows 2000 file:
    C:\WINNT\ServicePackFiles\i386\hal.dll for the NT file:
    x:\i386\hal.dll.softex hal.dll as windows 2000 doesn't use
    softex) and edited the registry and it worked. I don't
    know why the service pack install didn't automatically
    update the hardware abstraction layer when it installed???
    A, Aug 18, 2003
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