Post SBS 2003 SP1 Upgrade issues

Discussion in 'Windows Small Business Server' started by ovrdrvn, Aug 7, 2007.

  1. ovrdrvn

    ovrdrvn Guest

    Certain components namely Internet Connection Wizard and Remote Acess Wizard
    didn't work after upgrade. Found that the Neworking Folder in the SBS
    Integration area was missing files. Copied all the necessary files from a
    good install...but can't get either wizard to run (all else works fine). SP2
    is now on the machine as well. Are there dlls that need to be registered
    and/or some registry setting necessary to fix this? Doesn't seem like a
    reinstall should be necesary at this juncture.

    Thanks.
     
    ovrdrvn, Aug 7, 2007
    #1
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  2. Hello Customer,

    Thank you for posting here.

    According to your description, I understand that you cannot run the
    Internet Connection Wizard and Remote Access Wizard on your SBS. If I have
    misunderstood the problem, please don't hesitate to let me know.

    Based on my research, I suggest we try the following steps to see if we can
    resolve this issue:

    Reinstall Administration tools:
    A. Open Control Panel->Add/Remove Programs.
    B. Click Change/Remove for Windows Small Business Server 2003 in Add or
    Remove Programs:
    C. Click "Windows Small Business Server 2003" and click on "Change/Remove".
    D. Follow the setup prompts until you reach the "Component Selection"
    dialog screen.
    E. Set the "Server Tools" to "Reinstall".
    F. Complete the setup wizard. You'll be prompted for CD3, point it to the
    extracted SP1 cd3 folder.
    G. Then, try to run the Internet Connection Wizard and Remote Access Wizard
    again.

    If we cannot resolve the issue after we perform the above steps, please
    kindly help me collect some information for further investigation:

    1. Please send follow files to my working mailbox:
    for further investigation.

    The icwlog.txt file in the "C:\Program Files\Microsoft Windows Small
    Business Server\Support" folder.

    2. Gather MPS network report on SBS:

    a. Download MPSrepot_network from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_NETWORK.EXE

    b. Run MPSRPT_NETWORK.exe on the server box.

    c. The tool will automatically collect the information. This procedure will
    take 10~15 minutes.

    d. Open Windows Explorer, navigate to the folder:
    %SystemRoot%\MPSReports\Network\Reports\Cab\

    e. Send the .cab file directly to me at

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: Post SBS 2003 SP1 Upgrade issues
    | thread-index: AcfZNaWE/T4Qp6toSzeCFaRedvf8Uw==
    | X-WBNR-Posting-Host: 207.46.19.197
    | From: =?Utf-8?B?b3ZyZHJ2bg==?= <>
    | Subject: Post SBS 2003 SP1 Upgrade issues
    | Date: Tue, 7 Aug 2007 13:58:03 -0700
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    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Certain components namely Internet Connection Wizard and Remote Acess
    Wizard
    | didn't work after upgrade. Found that the Neworking Folder in the SBS
    | Integration area was missing files. Copied all the necessary files from a
    | good install...but can't get either wizard to run (all else works fine).
    SP2
    | is now on the machine as well. Are there dlls that need to be registered
    | and/or some registry setting necessary to fix this? Doesn't seem like a
    | reinstall should be necesary at this juncture.
    |
    | Thanks.
    |
     
    Terence Liu [MSFT], Aug 8, 2007
    #2
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  3. ovrdrvn

    ovrdrvn Guest

    Thanks for the quick response. Only issue is I have the original SBS CDs not
    SP1...will this work?
     
    ovrdrvn, Aug 8, 2007
    #3
  4. ovrdrvn

    jwells1964 Guest

    I am having the same issues, I thought I installed the correct service packs
    but all I see in the add/remove programs are windows small business server
    29.29MB
    and Windows server 2003 SP2 29.29 MB, i do not see the windows server 2003
    SP1 nor do I see the windows small business server SP2, I am having remote
    access issues as well as I can not successfully runt the CEICW, it fails at
    the network config stage, please help clarify what updates and in what order
    do I need to resolve this issue, thanks
     
    jwells1964, Aug 8, 2007
    #4
  5. ovrdrvn

    ovrdrvn Guest

    I don't know that is is the exact issue but...do make sure you have "show
    updates" checked in add/remove. Also, there is no SBS Service Pack 2 only a
    Server 2003 Service Pack 2. SBS is still at Service Pack 1.
     
    ovrdrvn, Aug 8, 2007
    #5
  6. Hello Customer,

    Thank you for kind update.

    If you had really download and install SBS 2003 sp1 on your SBS, please
    perform the following steps:

    If the system prompts you for SP1 installation CD3, follow these steps:

    a) Open Registry Editor and set 'isrunfromweb' to '2', under
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer.
    b) Download SBS 2003 SP1 (KB885918) to C:\.
    c) Open CMD window and type "C:\SBS2003-KB885918-SP1-X86-ENU.EXE /x" (with
    no quotation marks) and press Enter.
    d) Specifying a path for the extracted files (such as C:\SBSSP1)
    e) Point the system to the folder created in the previous steps
    (C:\SBSSP1\CD3).

    If we cannot resolve the issue after we perform the above steps, please
    kindly help me collect the information I requested for further
    investigation:

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: Post SBS 2003 SP1 Upgrade issues
    | thread-index: AcfZvFHBtrD2t0plQSue4Qfu0PpWhw==
    | X-WBNR-Posting-Host: 207.46.193.207
    | From: =?Utf-8?B?b3ZyZHJ2bg==?= <>
    | References: <>
    <>
    | Subject: RE: Post SBS 2003 SP1 Upgrade issues
    | Date: Wed, 8 Aug 2007 06:02:05 -0700
    | Lines: 130
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55193
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Thanks for the quick response. Only issue is I have the original SBS CDs
    not
    | SP1...will this work?
    |
    | "Terence Liu [MSFT]" wrote:
    |
    | > Hello Customer,
    | >
    | > Thank you for posting here.
    | >
    | > According to your description, I understand that you cannot run the
    | > Internet Connection Wizard and Remote Access Wizard on your SBS. If I
    have
    | > misunderstood the problem, please don't hesitate to let me know.
    | >
    | > Based on my research, I suggest we try the following steps to see if we
    can
    | > resolve this issue:
    | >
    | > Reinstall Administration tools:
    | > A. Open Control Panel->Add/Remove Programs.
    | > B. Click Change/Remove for Windows Small Business Server 2003 in Add or
    | > Remove Programs:
    | > C. Click "Windows Small Business Server 2003" and click on
    "Change/Remove".
    | > D. Follow the setup prompts until you reach the "Component Selection"
    | > dialog screen.
    | > E. Set the "Server Tools" to "Reinstall".
    | > F. Complete the setup wizard. You'll be prompted for CD3, point it to
    the
    | > extracted SP1 cd3 folder.
    | > G. Then, try to run the Internet Connection Wizard and Remote Access
    Wizard
    | > again.
    | >
    | > If we cannot resolve the issue after we perform the above steps, please
    | > kindly help me collect some information for further investigation:
    | >
    | > 1. Please send follow files to my working mailbox:

    | > for further investigation.
    | >
    | > The icwlog.txt file in the "C:\Program Files\Microsoft Windows Small
    | > Business Server\Support" folder.
    | >
    | > 2. Gather MPS network report on SBS:
    | >
    | > a. Download MPSrepot_network from
    | >
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | > 15706/MPSRPT_NETWORK.EXE
    | >
    | > b. Run MPSRPT_NETWORK.exe on the server box.
    | >
    | > c. The tool will automatically collect the information. This procedure
    will
    | > take 10~15 minutes.
    | >
    | > d. Open Windows Explorer, navigate to the folder:
    | > %SystemRoot%\MPSReports\Network\Reports\Cab\
    | >
    | > e. Send the .cab file directly to me at
    | >
    | > I hope these steps will give you some help.
    | >
    | > Thanks and have a nice day!
    | >
    | > Best regards,
    | >
    | > Terence Liu(MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | >
    | > --------------------
    | > | Thread-Topic: Post SBS 2003 SP1 Upgrade issues
    | > | thread-index: AcfZNaWE/T4Qp6toSzeCFaRedvf8Uw==
    | > | X-WBNR-Posting-Host: 207.46.19.197
    | > | From: =?Utf-8?B?b3ZyZHJ2bg==?= <>
    | > | Subject: Post SBS 2003 SP1 Upgrade issues
    | > | Date: Tue, 7 Aug 2007 13:58:03 -0700
    | > | Lines: 9
    | > | Message-ID: <>
    | > | MIME-Version: 1.0
    | > | Content-Type: text/plain;
    | > | charset="Utf-8"
    | > | Content-Transfer-Encoding: 7bit
    | > | X-Newsreader: Microsoft CDO for Windows 2000
    | > | Content-Class: urn:content-classes:message
    | > | Importance: normal
    | > | Priority: normal
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55055
    | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | Certain components namely Internet Connection Wizard and Remote Acess
    | > Wizard
    | > | didn't work after upgrade. Found that the Neworking Folder in the SBS
    | > | Integration area was missing files. Copied all the necessary files
    from a
    | > | good install...but can't get either wizard to run (all else works
    fine).
    | > SP2
    | > | is now on the machine as well. Are there dlls that need to be
    registered
    | > | and/or some registry setting necessary to fix this? Doesn't seem like
    a
    | > | reinstall should be necesary at this juncture.
    | > |
    | > | Thanks.
    | > |
    | >
    | >
    |
     
    Terence Liu [MSFT], Aug 9, 2007
    #6
  7. Hello Customer,

    Thank you for posting here.

    You are right, we can only find windows server 2003 sp2 and windows small
    business server 2003 in Add or Remove Programs. The windows server 2003 sp1
    is including in the SBS 2003 sp1. We indeed cannot find it in Add or Remove
    Programs list. If you upgrade your SBS 2003 to SBS 2003 R2, you will find
    windows small business server 2003 R2 in the Add or Remove Programs list.

    Important: There is no SBS 2003 sp2. The windows server 2003 sp2 is not
    meaning SBS 2003 sp2

    For your issues, please create a new post to get help. Please understand
    that our newsgroup is an issue based service, meaning we usually respond to
    one question/issue per post. This will lessen the confusion for both of us,
    as well as ensure that our results are accurate and not a result of a test
    for a different question.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: Post SBS 2003 SP1 Upgrade issues
    | thread-index: AcfZ73RPc5QzlUNdSpOOsXLreeQsXA==
    | X-WBNR-Posting-Host: 207.46.192.207
    | From: =?Utf-8?B?andlbGxzMTk2NA==?= <>
    | References: <>
    <>
    <>
    | Subject: RE: Post SBS 2003 SP1 Upgrade issues
    | Date: Wed, 8 Aug 2007 12:08:07 -0700
    | Lines: 141
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55297
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | I am having the same issues, I thought I installed the correct service
    packs
    | but all I see in the add/remove programs are windows small business
    server
    | 29.29MB
    | and Windows server 2003 SP2 29.29 MB, i do not see the windows server
    2003
    | SP1 nor do I see the windows small business server SP2, I am having
    remote
    | access issues as well as I can not successfully runt the CEICW, it fails
    at
    | the network config stage, please help clarify what updates and in what
    order
    | do I need to resolve this issue, thanks
    |
    | "ovrdrvn" wrote:
    |
    | > Thanks for the quick response. Only issue is I have the original SBS
    CDs not
    | > SP1...will this work?
    | >
    | > "Terence Liu [MSFT]" wrote:
    | >
    | > > Hello Customer,
    | > >
    | > > Thank you for posting here.
    | > >
    | > > According to your description, I understand that you cannot run the
    | > > Internet Connection Wizard and Remote Access Wizard on your SBS. If I
    have
    | > > misunderstood the problem, please don't hesitate to let me know.
    | > >
    | > > Based on my research, I suggest we try the following steps to see if
    we can
    | > > resolve this issue:
    | > >
    | > > Reinstall Administration tools:
    | > > A. Open Control Panel->Add/Remove Programs.
    | > > B. Click Change/Remove for Windows Small Business Server 2003 in Add
    or
    | > > Remove Programs:
    | > > C. Click "Windows Small Business Server 2003" and click on
    "Change/Remove".
    | > > D. Follow the setup prompts until you reach the "Component Selection"
    | > > dialog screen.
    | > > E. Set the "Server Tools" to "Reinstall".
    | > > F. Complete the setup wizard. You'll be prompted for CD3, point it to
    the
    | > > extracted SP1 cd3 folder.
    | > > G. Then, try to run the Internet Connection Wizard and Remote Access
    Wizard
    | > > again.
    | > >
    | > > If we cannot resolve the issue after we perform the above steps,
    please
    | > > kindly help me collect some information for further investigation:
    | > >
    | > > 1. Please send follow files to my working mailbox:

    | > > for further investigation.
    | > >
    | > > The icwlog.txt file in the "C:\Program Files\Microsoft Windows Small
    | > > Business Server\Support" folder.
    | > >
    | > > 2. Gather MPS network report on SBS:
    | > >
    | > > a. Download MPSrepot_network from
    | > >
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    | > > 15706/MPSRPT_NETWORK.EXE
    | > >
    | > > b. Run MPSRPT_NETWORK.exe on the server box.
    | > >
    | > > c. The tool will automatically collect the information. This
    procedure will
    | > > take 10~15 minutes.
    | > >
    | > > d. Open Windows Explorer, navigate to the folder:
    | > > %SystemRoot%\MPSReports\Network\Reports\Cab\
    | > >
    | > > e. Send the .cab file directly to me at
    | > >
    | > > I hope these steps will give you some help.
    | > >
    | > > Thanks and have a nice day!
    | > >
    | > > Best regards,
    | > >
    | > > Terence Liu(MSFT)
    | > >
    | > > Microsoft CSS Online Newsgroup Support
    | > >
    | > > Get Secure! - www.microsoft.com/security
    | > >
    | > > =====================================================
    | > > This newsgroup only focuses on SBS technical issues. If you have
    issues
    | > > regarding other Microsoft products, you'd better post in the
    corresponding
    | > > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > > You can locate the newsgroup here:
    | > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | > >
    | > > When opening a new thread via the web interface, we recommend you
    check the
    | > > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > > any updates in your thread. When responding to posts via your
    newsreader,
    | > > please "Reply to Group" so that others may learn and benefit from
    your
    | > > issue.
    | > >
    | > > Microsoft engineers can only focus on one issue per thread. Although
    we
    | > > provide other information for your reference, we recommend you post
    | > > different incidents in different threads to keep the thread clean. In
    doing
    | > > so, it will ensure your issues are resolved in a timely manner.
    | > >
    | > > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > > check http://support.microsoft.com for regional support phone numbers.
    | > >
    | > > Any input or comments in this thread are highly appreciated.
    | > > =====================================================
    | > >
    | > > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | > >
    | > > --------------------
    | > > | Thread-Topic: Post SBS 2003 SP1 Upgrade issues
    | > > | thread-index: AcfZNaWE/T4Qp6toSzeCFaRedvf8Uw==
    | > > | X-WBNR-Posting-Host: 207.46.19.197
    | > > | From: =?Utf-8?B?b3ZyZHJ2bg==?= <>
    | > > | Subject: Post SBS 2003 SP1 Upgrade issues
    | > > | Date: Tue, 7 Aug 2007 13:58:03 -0700
    | > > | Lines: 9
    | > > | Message-ID: <>
    | > > | MIME-Version: 1.0
    | > > | Content-Type: text/plain;
    | > > | charset="Utf-8"
    | > > | Content-Transfer-Encoding: 7bit
    | > > | X-Newsreader: Microsoft CDO for Windows 2000
    | > > | Content-Class: urn:content-classes:message
    | > > | Importance: normal
    | > > | Priority: normal
    | > > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | > > | Newsgroups: microsoft.public.windows.server.sbs
    | > > | Path: TK2MSFTNGHUB02.phx.gbl
    | > > | Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.server.sbs:55055
    | > > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | > > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > > |
    | > > | Certain components namely Internet Connection Wizard and Remote
    Acess
    | > > Wizard
    | > > | didn't work after upgrade. Found that the Neworking Folder in the
    SBS
    | > > | Integration area was missing files. Copied all the necessary files
    from a
    | > > | good install...but can't get either wizard to run (all else works
    fine).
    | > > SP2
    | > > | is now on the machine as well. Are there dlls that need to be
    registered
    | > > | and/or some registry setting necessary to fix this? Doesn't seem
    like a
    | > > | reinstall should be necesary at this juncture.
    | > > |
    | > > | Thanks.
    | > > |
    | > >
    | > >
    |
     
    Terence Liu [MSFT], Aug 9, 2007
    #7
  8. ovrdrvn

    ovrdrvn Guest

    Terence:

    Running the add/remove SBS wizard gives me:

    "This computer can not be upgraded to the OEM version of Windows Small
    Business Server"'

    Now what? (I did set up and prepare for the upgrade from web instructions
    you provided earlier)
     
    ovrdrvn, Aug 9, 2007
    #8
  9. Hello Customer,

    Thank you for kind update.

    Before we go any further, please let me know the following information so
    that we can understand your situation more clearly.

    1. Does your SBS is OEM version?

    2. What's edition of your SBS in your OEM CDs?

    3. Please install the whole SBS 2003 sp1 and then test again.

    Downloading and Installing Windows Small Business Server 2003 Service Pack 1
    http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
    b3fc3/ToDownLoadFilesandReadInstructions.htm

    Note: If one or more of the listed components is already installed, you can
    skip to the next step.

    Including:
    Windows Server 2003 Service Pack 1
    Windows SharePoint Services 2.0 Service Pack 1
    Exchange Server 2003 Service Pack 1
    Windows XP SP2 for Client Deployment
    Windows Small Business Server 2003 Service Pack 1

    4. Please try to run Add or Remove Programs and insert the OEM CD3#. Can
    you success finish the reinstallation?

    5. Gather MPS network report on SBS:

    a. Download MPSrepot_network from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_NETWORK.EXE

    b. Run MPSRPT_NETWORK.exe on the server box.

    c. The tool will automatically collect the information. This procedure will
    take 10~15 minutes.

    d. Open Windows Explorer, navigate to the folder:
    %SystemRoot%\MPSReports\Network\Reports\Cab\

    e. Send the .cab file directly to me at

    6. Please collect the following log files for analyze:

    a. C:\Program Files\Microsoft Windows Small Business
    Server\Support\rraslog.txt

    b. The icwlog.txt file in the "C:\Program Files\Microsoft Windows Small
    Business Server\Support" folder.

    I appreciate your time and look forward to hearing from you.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: Post SBS 2003 SP1 Upgrade issues
    | thread-index: AcfagZCD7MjbN7s1RyuUxU4kmPuTZw==
    | X-WBNR-Posting-Host: 207.46.19.197
    | From: =?Utf-8?B?b3ZyZHJ2bg==?= <>
    | References: <>
    <>
    <>
    <>
    | Subject: RE: Post SBS 2003 SP1 Upgrade issues
    | Date: Thu, 9 Aug 2007 05:34:01 -0700
    | Lines: 9
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:55440
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Terence:
    |
    | Running the add/remove SBS wizard gives me:
    |
    | "This computer can not be upgraded to the OEM version of Windows Small
    | Business Server"'
    |
    | Now what? (I did set up and prepare for the upgrade from web instructions
    | you provided earlier)
    |
     
    Terence Liu [MSFT], Aug 10, 2007
    #9
  10. ovrdrvn

    ovrdrvn Guest

    Terence:

    You are aware the Server 2003 sp2 is on the box already? And, the only way I
    can reinstall SBS 2003 sp1 is to remove it and do a reinstall.

    OK?
     
    ovrdrvn, Aug 21, 2007
    #10
  11. Hello Customer,

    Thank you for your update.

    You had installed Windows server 2003 sp2 on SBS 2003 does not means you
    had completely applied SBS 2003 sp1. This may be the root cause of this
    issue.

    On the SBS server, click Start, click Run, type "regedit" (without the
    quotation marks) and click OK. Navigate to
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer, and check the
    data of the registry value ServicePackNumber. Is it set to "1"? If not,
    then this problem will occur because SBS 2003 SP1 has not been completely
    installed. To successfully install SBS 2003 SP1, we must install all five
    updates listed below. Additionally, the updates must be installed in the
    sequence listed.

    Downloading and Installing Windows Small Business Server 2003 Service Pack 1
    http://download.microsoft.com/download/e/0/f/e0fee8ce-768d-41c0-8871-9bc48e0
    b3fc3/ToDownLoadFilesandReadInstructions.htm

    Note: Since Windows server 2003 sp2 is already installed, you can skip the
    A step.

    A. Service Pack 1 for the Windows Server 2003 operating system
    B. Windows SharePoint Services 2.0 Service Pack 1
    C. Exchange Server 2003 Service Pack 1
    E. Windows XP SP2 for Client Deployment
    F. Windows Small Business Server 2003 Service Pack 1

    After you applied the whole SBS 2003 SP1, please run CEICW and then re-run
    remote access wizard to test the issue. What is the result?

    Go through the follow KB and Rerun CEICW carefully.

    How to configure Internet access in Windows Small Business Server 2003
    http://support.microsoft.com/kb/825763/en-us

    If we cannot resolve the issue after we perform the above steps, please
    kindly help me collect some information for further investigation:

    1. Does your SBS is OEM version?

    2. What's edition of your SBS in your OEM CDs?

    3. Gather MPS network report on SBS:

    a. Download MPSrepot_network from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_NETWORK.EXE

    b. Run MPSRPT_NETWORK.exe on the server box.

    c. The tool will automatically collect the information. This procedure will
    take 10~15 minutes.

    d. Open Windows Explorer, navigate to the folder:
    %SystemRoot%\MPSReports\Network\Reports\Cab\

    e. Send the .cab file directly to me at

    4. Please collect the following log files for analyze:

    a. C:\Program Files\Microsoft Windows Small Business
    Server\Support\rraslog.txt

    b. The icwlog.txt file in the "C:\Program Files\Microsoft Windows Small
    Business Server\Support" folder.

    I hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | Thread-Topic: Post SBS 2003 SP1 Upgrade issues
    | thread-index: AcfkD2fX1St2QkNDSZyRq0c4OT3vIw==
    | X-WBNR-Posting-Host: 207.46.19.197
    | From: =?Utf-8?B?b3ZyZHJ2bg==?= <>
    | References: <>
    <>
    <>
    <>
    <>
    <>
    | Subject: RE: Post SBS 2003 SP1 Upgrade issues
    | Date: Tue, 21 Aug 2007 09:22:02 -0700
    | Lines: 8
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:58082
    | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Terence:
    |
    | You are aware the Server 2003 sp2 is on the box already? And, the only
    way I
    | can reinstall SBS 2003 sp1 is to remove it and do a reinstall.
    |
    | OK?
    |
    |
    |
     
    Terence Liu [MSFT], Aug 22, 2007
    #11
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