PPC 6700 - WM5 - ActiveSync4.1 - Problem with Calendar

Discussion in 'ActiveSync' started by Frank Scaramuzza, Dec 13, 2005.

  1. I just got a very cool new device, The Sprint Pocket PC (PPC 6700) and have
    managed to sync with Office Outlook (almost)! The problem that I seem to be
    having is that some of my calendar entries are not coming over, and I am
    getting an error code that reads "Support Code 1".

    My issue may be complicated by the fact that I am using the DAMO (Domino
    Access for Microsoft Office) in order to connect MS Outlook to our Domino
    server. The calendar entries look fine in Outlook, but do not show up on the
    PPC.

    There seems to be plenty of memory, and the meeting that is not
    synchronizing for today is a one time deal for 2 hours. There is an
    appointment for tomorrow that shows up fine. I have already upgraded to that
    latest build on Activesync. Any suggestions?
     
    Frank Scaramuzza, Dec 13, 2005
    #1
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  2. If you connect your device to your desktop and let sync take place do you
    always see an error? Or does sync complete fine with no errors, and you
    just don't see your Calendar appointments?

    One way to debug this that may be helpful if for you to disconnect your
    device and open ActiveSync \ Menu \ Options, click on your PC partnership
    (most likely Windows PC) and select Menu \ Settings... there change the
    Event Logging to Verbose. Ok out of these dialogs. Then reconnect and
    sync. You will now have sync log files under the device's
    Windows\ActiveSync folder... copy the WindowsPC*.txt files locally. If you
    open them and look for the word Calendar, do you see a response from the PC?
    Does it show <Status>1</Status>? If you get those logs I can help you
    troubleshoot.

    --
    Yan Esteve Balducci
    Software Test Engineer
    Microsoft Mobility

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Ce message est fourni "tel quel", sans garantie d'aucune sorte, et ne
    confère aucun droit. Vous assumez tous les risques liés à son utilisation.

    La información contenida es este mensaje no esta garantizada ni confiere
    ningún derecho.
     
    Yan Esteve Balducci [MSFT], Dec 13, 2005
    #2
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  3. Frank Scaramuzza

    Frank S Guest

    Found it! I was searching on the PC instead of the device. Now, I found the
    setting on the device and switched it to verbose.

    Here is a partial copy of the log

    =-= Build 14352 =-=
    =-= No XIP Information Available =-=
    169.254.2.2

    =-=- [14/12/2005 21:2:8.0] -=-=
    =-=-=-= Client Request =-=-=-=
    POST
    Microsoft-Server-ActiveSync?User=DEFAULT&DeviceId=59AB57601863204DE4C4BD26012C1D4F&DeviceType=PocketPC&Cmd=FolderSync
    Accept-Language: en-us
    MS-ASProtocolVersion: 2.5
    Content-Type: application/vnd.ms-sync.wbxml

    -=-=-=- Start of Body -=-=-=-
    <?xml version="1.0" encoding="utf-8"?><FolderSync
    xmlns="FolderHierarchy:"><SyncKey>{00000000-0000-0000-0000-000000000000}25</SyncKey></FolderSync>

    =-=- [14/12/2005 21:2:8.0] -=-=
    =-=-=-= Server Response =-=-=-
    HTTP/1.1 200 OK
    Pragma: no-cache
    Content-Length: 64
    Content-Type: application/vnd.ms-sync.wbxml
    Server: ActiveSync/4.1 Microsoft-HTTPAPI/1.0
    MS-Server-ActiveSync: 4.1.4841.0
    Date: Wed, 14 Dec 2005 21:02:07 GMT


    -=-=-=- Start of Body -=-=-=-
    <?xml version="1.0" encoding="utf-8"?><FolderSync
    xmlns="FolderHierarchy:"><Status>1</Status><SyncKey>{00000000-0000-0000-0000-000000000000}25</SyncKey><Changes><Count>0</Count></Changes></FolderSync>

    =-=- [14/12/2005 21:2:9.0] -=-=
    =-=-=-= Client Request =-=-=-=
    POST
    Microsoft-Server-ActiveSync?User=DEFAULT&DeviceId=59AB57601863204DE4C4BD26012C1D4F&DeviceType=PocketPC&Cmd=GetItemEstimate
    Accept-Language: en-us
    MS-ASProtocolVersion: 2.5
    Content-Type: application/vnd.ms-sync.wbxml

    -=-=-=- Start of Body -=-=-=-
    <?xml version="1.0" encoding="utf-8"?><GetItemEstimate
    xmlns="GetItemEstimate:"
    xmlns:A="AirSync:"><Collections><Collection><Class>Contacts</Class><CollectionId>{8A3E6FBB-451A-47BE-8FA5-0C639F1118FE}</CollectionId><A:FilterType>0</A:FilterType><A:SyncKey>{8A3E6FBB-451A-47BE-8FA5-0C639F1118FE}12</A:SyncKey></Collection><Collection><Class>Calendar</Class><CollectionId>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}</CollectionId><A:FilterType>0</A:FilterType><A:SyncKey>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}16</A:SyncKey></Collection><Collection><Class>Email</Class><CollectionId>{F85B8E73-38CD-46D6-96CB-68A153D9FDB6}</CollectionId><A:FilterType>2</A:FilterType><A:SyncKey>{F85B8E73-38CD-46D6-96CB-68A153D9FDB6}15</A:SyncKey></Collection><Collection><Class>Tasks</Class><CollectionId>{682AB821-AA11-425F-961E-8BA97DDC01FF}</CollectionId><A:FilterType>0</A:FilterType><A:SyncKey>{682AB821-AA11-425F-961E-8BA97DDC01FF}1</A:SyncKey></Collection></Collections></GetItemEstimate>

    =-=- [14/12/2005 21:2:9.0] -=-=
    =-=-=-= Server Response =-=-=-
    HTTP/1.1 200 OK
    Pragma: no-cache
    Content-Length: 275
    Content-Type: application/vnd.ms-sync.wbxml
    Server: ActiveSync/4.1 Microsoft-HTTPAPI/1.0
    MS-Server-ActiveSync: 4.1.4841.0
    Date: Wed, 14 Dec 2005 21:02:08 GMT


    -=-=-=- Start of Body -=-=-=-
    <?xml version="1.0" encoding="utf-8"?><GetItemEstimate
    xmlns="GetItemEstimate:"><Response><Status>1</Status><Collection><Class>Contacts</Class><CollectionId>{8A3E6FBB-451A-47BE-8FA5-0C639F1118FE}</CollectionId><Estimate>0</Estimate></Collection></Response><Response><Status>1</Status><Collection><Class>Calendar</Class><CollectionId>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}</CollectionId><Estimate>87</Estimate></Collection></Response><Response><Status>1</Status><Collection><Class>Email</Class><CollectionId>{F85B8E73-38CD-46D6-96CB-68A153D9FDB6}</CollectionId><Estimate>0</Estimate></Collection></Response><Response><Status>1</Status><Collection><Class>Tasks</Class><CollectionId>{682AB821-AA11-425F-961E-8BA97DDC01FF}</CollectionId><Estimate>0</Estimate></Collection></Response></GetItemEstimate>

    =-=- [14/12/2005 21:2:9.0] -=-=
    =-=-=-= Client Request =-=-=-=
    POST
    Microsoft-Server-ActiveSync?User=DEFAULT&DeviceId=59AB57601863204DE4C4BD26012C1D4F&DeviceType=PocketPC&Cmd=Sync
    Accept-Language: en-us
    MS-ASProtocolVersion: 2.5
    Content-Type: application/vnd.ms-sync.wbxml
    Accept-Encoding: gzip

    -=-=-=- Start of Body -=-=-=-
    <?xml version="1.0" encoding="utf-8"?><Sync
    xmlns="AirSync:"><Collections><Collection><Class>Calendar</Class><SyncKey>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}16</SyncKey><CollectionId>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}</CollectionId><DeletesAsMoves/><GetChanges/><WindowSize>100</WindowSize><Options><FilterType>0</FilterType><Truncation>4</Truncation><RtfTruncation>4</RtfTruncation><Conflict>1</Conflict></Options></Collection></Collections></Sync>

    =-=- [14/12/2005 21:2:12.0] -=-=
    =-=-=-= Server Response =-=-=-
    HTTP/1.1 200 OK
    Pragma: no-cache
    Content-Length: 197783
    Content-Type: application/vnd.ms-sync.wbxml
    Server: ActiveSync/4.1 Microsoft-HTTPAPI/1.0
    MS-Server-ActiveSync: 4.1.4841.0
    Date: Wed, 14 Dec 2005 21:02:12 GMT


    -=-=-=- Start of Body -=-=-=-
    <?xml version="1.0" encoding="utf-8"?><Sync xmlns="AirSync:"
    xmlns:A="POOMCAL:"><Collections><Collection><Class>Calendar</Class><SyncKey>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}17</SyncKey><CollectionId>{1145208A-7157-47AF-8C23-0E5D8E0FBE1D}</CollectionId><Status>1</Status><Commands><Add><ServerId>{2440F035-3713-4C2B-9A39-626DFCAB869C}</ServerId><ApplicationData><A:AllDayEvent>1</A:AllDayEvent><A:BusyStatus>2</A:BusyStatus><A:DtStamp>20051212T205430Z</A:DtStamp><A:StartTime>20051111T060000Z</A:StartTime><A:EndTime>20051115T060000Z</A:EndTime><A:MeetingStatus>0</A:MeetingStatus><A:Sensitivity>0</A:Sensitivity><A:Subject>Out
    Of
    Office</A:Subject><A:UID>040000008200E00074C5B7101A82E00800000000C0D31F9644E6C5010000000000000000100000006C31E9441783C932B5702586C47B7A00</A:UID></ApplicationData></Add><Add><ServerId>{CAC9676D-9F79-462C-BAC6-E9C423CE06BC}</ServerId><ApplicationData><A:AllDayEvent>0</A:AllDayEvent><A:Rtf>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</A:Rtf><A:BusyStatus>2</A:BusyStatus><A:DtStamp>20051212T205430Z</A:DtStamp><A:StartTime>20051025T150000Z</A:StartTime><A:EndTime>20051025T163000Z</A:EndTime><A:MeetingStatus>0</A:MeetingStatus><A:OrganizerName>Frank
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    Scaramuzza/Corporate/[email protected]</A:OrganizerEmail><A:Sensitivity>0</A:Sensitivity><A:Subject>Norex
    CIO
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    Neighbor/KHHCorp</A:Name><A:Email>Greg
    Neighbor/[email protected]</A:Email></A:Attendee><A:Attendee><A:Name>John
    Bumber/Corporate/KHHCorp</A:Name><A:Email>John
    Bumber/Corporate/[email protected]</A:Email></A:Attendee><A:Attendee><A:Name>Pawel
    Truszkowski/Corporate/KHHCorp</A:Name><A:Email>Pawel
    Truszkowski/Corporate/[email protected]</A:Email></A:Attendee><A:Attendee><A:Name>Frank
    Scaramuzza/Corporate/KHHCorp</A:Name><A:Email>Frank
    Scaramuzza/Corporate/[email protected]</A:Email></A:Attendee><A:Attendee><A:Name>Inna
    Zakhodin/KHHCorp</A:Name><A:Email>Inna
    Zakhodin/[email protected]</A:Email></A:Attendee><A:Attendee><A:Name>Mark
    Roper/Corporate/KHHCorp</A:Name><A:Email>Mark
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    Room or gr
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    - Tech Status, Kickoff
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    Neighbor/KHHCorp</A:Name><A:Email>Greg
    Neighbor/[email protected]</A:Email></A:Attendee><A:Attendee><A:Name>John
    Bumber/Corporate/KHHCorp</A:Name><A:Email>John
    Bumber/Corporate/[email protected]</A:Email></A:Attendee><A:Attendee><A:Name>Pawel
    Truszkowski/Corporate/KHHCorp</A:Name><A:Email>Pawel
    Truszkowski/Corporate/[email protected]</A:Email></A:Attendee><A:Attendee><A:Name>Frank
    Scaramuzza/Corporate/KHHCorp</A:Name><A:Email>Frank
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    __________________
     
    Frank S, Dec 14, 2005
    #3
  4. Frank Scaramuzza

    Frank S Guest

    Yan,

    Thanks for the post, but I am unable to find either a location to turn on
    verbose logging or the logs themselves. I am running Activesync 4.1.

    I do not get error messages all the time, and the entries do not show up.

    - Frank S
     
    Frank S, Dec 14, 2005
    #4
  5. Ok so... from looking at your sync transaction I see that the desktop is
    returnign the data just fine and this problem is that there are some
    appointments in your calendar that can not be saved to the device's memory.
    The easiest way to find which ones they are is to deselect Calendar sync,
    and then reselect it. When you get the "Attention Required" link you'll get
    a list of the ones that can't be saved.

    From experience, these are generally the ones that have a huge amount of
    attendees and / or are recurring with many exceptions. It may help to
    recreate the recurring series of meetings to get rid of the old exceptions
    that you no longer care for.

    Though it does not appear to be your problem, sometimes it is also possible
    that large appointments in Outlook cause problems... to find these, you can
    choose to view your calendar by category view and organize it by appointment
    size. Sometimes you can copy large appointments out to your desktop for
    example, and move them back to Outlook (this will somehow cause Outlook to
    reprocess them and reduce their size).

    Hope that this helps you resolve your problem,
    --
    Yan Esteve Balducci
    Software Test Engineer
    Microsoft Mobility

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Ce message est fourni "tel quel", sans garantie d'aucune sorte, et ne
    confère aucun droit. Vous assumez tous les risques liés à son utilisation.

    La información contenida es este mensaje no esta garantizada ni confiere
    ningún derecho.

     
    Yan Esteve Balducci [MSFT], Dec 15, 2005
    #5
  6. Frank Scaramuzza

    Frank S Guest

    Yan,

    Unfortunately, the items are still not synchronizing. I checked their size,
    and entries as small as 12k are not synching.

    Any other suggestions?

    --
    Frank S


     
    Frank S, Dec 22, 2005
    #6
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