PPViewer 2003 update fails (KB969615)

Discussion in 'Windows Update' started by George_222, Nov 19, 2009.

  1. George_222

    George_222 Guest

    Today, I was offered a PowerPointViewer 2003 update, KB969615, along with a
    few other system updates.

    I do have PPviewer installed.

    All the other updates appear to have installed correctly, but this one keeps
    failing, and a little while later I'm offered it again. I have tried
    restarting the PC, same result.

    If I click in the update history status (failed) for the update it says the
    error code is 0x4397

    Any ideas how to proceed?

    Win XP SP2 (updated, apart from this problem).
    P4 3.4G(HT)
    768M ram
    AVG9 - ZA8
    PowerPointViewer - Ver 11.0.5703.0

    Thankyou.
     
    George_222, Nov 19, 2009
    #1
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  2. George_222

    George_222 Guest

    EXTRA INFO - From the event log the error is given as:
    Installation Failure: Windows failed to install the following update with
    error 0x80070643: Security update for Powerpoint Viewer (KB969615).

    Clicking the helpful link tells you "We're sorry, no info is available
    ....etc ...
     
    George_222, Nov 19, 2009
    #2
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  3. George_222

    MowGreen Guest

    Did you delete the installation file of PPV 2003 ?

    If the answer is yes, you'll have to uninstall PPV, reinstall it, and
    *retain* the original installation file.
    If you don't retain the installation file then PPV will not be able to
    install updates.
    Also, it appears that PPV 2003 is no longer available on the MS Download
    Center or via Office.Microsoft.com.
    If that's the case you'll have to go with PPV 2007 -
    http://www.microsoft.com/downloads/...40-14E1-467D-8DCA-19D2A8FD7485&displaylang=en

    According to this on the download page, it appears that one need not
    retain the installation file for PPV 2007 so that subsequent updates
    will install -


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"
     
    MowGreen, Nov 19, 2009
    #3
  4. George_222

    George_222 Guest

    OK, thanks for the info.

    I did retain the original file and still have it.

    But I'll try a complete removal of PP2003 and install PP2007 and see what
    happens.

    Thanks
     
    George_222, Nov 21, 2009
    #4
  5. George_222

    MowGreen Guest

    George,

    Is the original installation file in the *same* location that it was
    when PPV2K3 was installed ?

    BTW, running disk and registry clean up "tools" will also remove the
    local installation source info that's required to successfully install
    updates to the PPV 2K3.

    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"
     
    MowGreen, Nov 21, 2009
    #5
  6. George_222

    George_222 Guest

    Yes its likely that I may have moved the actual installation file after
    PP2003 was installed.

    Not sure where it was when it was actually installed though.


    Is there a way I can check this, or should I just remove it and install 2007
    instead?
     
    George_222, Nov 22, 2009
    #6
  7. George_222

    MowGreen Guest

    See if this tool can resolve the installation source path error:

    How to fix MSI software update registration corruption issues
    http://support.microsoft.com/kb/971187

    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"
     
    MowGreen, Nov 23, 2009
    #7
  8. George_222

    George_222 Guest

    Sorry for the late reply, been away a while.

    I'm no PC expert and I hate 'messing' around in the registry even with a tool.

    Sorry if your link is the suggested fix, but should I be able to remove
    PP2003 (via add/remove) and then install PPviewer2007? It may be best to use
    the latest version of the viewer anyway. Or is the removal likely to fail for
    the same/similar reason?

    I'm not doubting you, just checking options.

    Thanks for you replies.
     
    George_222, Nov 30, 2009
    #8
  9. George_222

    MowGreen Guest

    The only reason I suggested run the tool is that it may say you time in
    resolving the updating issue. If you choose to run it, then suggest you
    manually create a System Restore point that you can use if something
    goes amiss.

    FWIW, uninstalling PP2VK3 and replacing it with PPV2K7 is preferrable as
    PPV2K7 is more secure, it reads older file formats created in previous
    Versions of PPV, and you won't have to go through this excercise in
    frustration when installing updates for it.
    If you retain PPV2K3 and need to view PP files that were created with
    later Versions of PPV and the creator of the file did not save them in a
    format that the PPV2K3 can view, then you could install the Office
    Compatibility Pack to view them. But, installing the Compat Pack means
    that it has to be kept updated too.
    IMHO, the less "things" we have to update, the better.

    IF MS is to be believed when they state that you can delete the
    installation file after installing PPV2K7, then perhaps they've resolved
    the update installation error which previously occurred when the
    installation file was deleted or moved.
    I retained the installation file of PPV2K7 due to the past behavior of
    updating PPV and have not had any issues installing updates so far.
    The next time there's an update for it I'll move the file to see what
    happens.

    And, I don't think that you're doubting me ... you're expressing
    legimate concern and using your common sense here, George. Good on you !

    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"
     
    MowGreen, Dec 2, 2009
    #9
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