print driver successfully installed but still a problem with print

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by chiefjay, Jan 13, 2008.

  1. chiefjay

    chiefjay Guest

    I own a Dell XPS 410 running 32 bit Vista Ultimate. I have a HP Laserjet 4L
    parallel printer that I am trying to connect to the XPS 410. Because the
    printer has a parallel cable, it was necessary for me to buy a USB/Parallel
    adapter to contact the PC to the printer. I attempted to use the "add a
    printer" facility and my system successfully found a driver for the printer.
    However, there is some kind of a problem and the printer won't print. I
    opened device Manager and there is a yellow exclamation point next to the
    icon for "USB Printing Support". When I clicked it, it said "This device
    cannot start (Code 10). Click "Check for Solutions" to send data about this
    device to Microsoft and to see if there is a solution available". Below that
    was a button labeled "check for solutions". When I clicked that button, a new
    dialog box popped out and asked "Do you want to send more info about the
    problem? Additional details about what went wrong can help Microsoft create a
    solution" I clicked "send information". There was also another button on the
    same dialog box that had additional details. When I clicked that button, the
    following was written: "Windows was able to successfully install device
    driver software, but the driver software encountered a problem when it tried
    to run. The problem code is 10".
    Does anyone have a clue as to what might be the problem?
    Thanks
    chief Jay
     
    chiefjay, Jan 13, 2008
    #1
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  2. What hardware is the USB to parallel cable? I know the 4L will work with a
    Belkin F5U002 cable because I have this configuration. I only will use this
    cable since it has a proven track record for me when other cables have
    failed.

    The hardware in your cable may need some device drivers so check the vendor
    site for Vista drivers.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Jan 14, 2008
    #2
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  3. chiefjay

    chiefjay Guest

    I bought the cable on EBay from a Hong Kong based company called Pointing
    Mouse. I guess I thought that all cables are created equally. There is a
    diskette that came with the cable, but there is a notation that no drivers
    are needed with windows Vista, so I didn't fully examine the files on the
    diskette. I guess it will be ncessary to go out and find the Belkin cable
    that you suggested. By the way, do you have any idea what "problem code 10"
    is?
    chief jay
     
    chiefjay, Jan 15, 2008
    #3
  4. the spooler does not report this it's from device manager.

    The USB Controller Is Not Recognized and a Code 10 Error Message
    Appears in Device Manager
    (297511) - On a computer whose motherboard has a Silicon Integrated
    Systems (SIS) chipset, Device Manager may display the following error
    message for the USB controller: Code 10 - the device cannot start. ...
    However, the controller reverts to the "code 10" status when you restart the
    computer.
    http://support.microsoft.com/kb/297511/en-us


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Jan 15, 2008
    #4
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