Print screen default keys not working on Toshiba laptop?

Discussion in 'Internet Explorer' started by ritzput, Jun 16, 2008.

  1. ritzput

    ritzput Guest

    Recently purchased Toshiba Laptop Vista Home Premium. Using Explorer 7.0.6001.

    I have also called Toshiba and they have confirmed:
    Conrol/Alt/ Print Screen
    should be default keys to copy and paste window within explorer. My former
    HP laptop this worked fine. IT does NOT work with this Toshiba laptop. It
    only pastes the entire explorer window...toolbar and all as well as content
    of window.

    I want to be able to copy and paste just the window showing within explorer
    window. THe only internet option i have changed since having this laptop is:
    tools/inernet options/ security/ custom level/auto prompting for

    Toshiba tech support doesn't know how to fix this.....any ideas?
    ritzput, Jun 16, 2008
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  2. ritzput

    Leonard Grey Guest

    Leonard Grey, Jun 16, 2008
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  3. ritzput

    ritzput Guest

    no this still doesn't work.

    are you understanding my question.....
    for example: if i want to only print the windows box with your response adn
    paste in an email, typically the default is cntrl/alt/prntsct

    i have tried the following pressing either both keys simultaneously and one
    and then the other and still pastes entire explorer window, tool bar and then
    window content: just as if you ONLY press prnt scr???
    ctrl/alt/prnt scr
    alt/prnt scr
    prnt scr

    They all paste exactly the same way? Have you tried this on your computer???
    I just tried on the HP laptop, and it wont' work now either. Now it has me
    wondering if this involves other setting??? Did try to disable security
    download option in internet options and didn't make a difference??
    ritzput, Jun 16, 2008
  4. ritzput

    ritzput Guest

    maybe we're not talking about same thing.

    If i wanted top copy the chat window ONLY and paste into email using:
    alt/prnt scr OR ctrl/alt/prnt scr; It still pastes the ENTIRE explorer
    window with chat window within.

    Can you do this on your computer or find one to try this out??

    If you send me your email address, i can demonstrate. It should be ONLY
    pasting the chat room window.
    ritzput, Jun 16, 2008

  5. Try Alt-Shift-PrintScrn
    Robert Aldwinckle, Jun 17, 2008
  6. ritzput

    ritzput Guest

    nope same thing.....entire explorer window plus chatroom window??

    can one of you techies try this on your computer and let me know???
    ritzput, Jun 17, 2008

  7. Use Alt-PrntScrn and paste it into Paint pr some other image program. Save
    it and attach or insert that file into your email. You can't, for instance,
    paste any image that is not saved as a file into Outlook Express or Windows
    Frank Saunders MS-MVP IE,OE/WM, Jun 17, 2008
  8. Let's examine it further then.

    There are only 3 Print Screen keyboard functions that are native to Windows
    that I'm aware of:

    1. CTRL + Print Screen or simply "Print Screen" (Captures the entire
    2. CTRL + ALT + Print Screen or simply "ALT + Print Screen" (Captures the
    currently selected window/Active window)
    3. ALT + SHIFT + Print Screen (turn High contrast on/off)
    Is this "chat window" you refer to actually a new Window or part of a Page
    document. If the "chat window" is actually a new window, is it
    active/selected/has focus when you use ALT + Print Screen?
    You can test this yourself to see if ALT + Print Screen is functioning as it
    should, open "Tools||Manage Add-ons" in IE7 and do a ALT + Print Screen.
    Doing so should capture only the Manage Add-on window.

    If not, then I suggest you post your question in a Windows General news

    Good luck,

    Donald Anadell
    Donald Anadell, Jun 17, 2008

  9. Only LeftAlt+LeftShift+PrintScrn does that and only if you allow it.
    So any other combination of those modifiers may still work as
    a conventional Alt+PrintScrn.

    I just noticed something quirky about WLMail though. Capturing it
    also captures a few bars higher than its window, even when its toolbar
    is locked on. So for it I would have to edit it with Paint to remove that
    if necessary. Windows Live Messenger does the same thing. However,
    with it I don't have its toolbar locked so I suspect that it's the effect of the
    Alt- which is making it appear higher than it is. Pressing Alt+Shift- does
    prevent WLMe's toolbar from showing before pressing PrintScrn but still
    leaves that extra bit at the top as if I was only pressing just Alt-. YMMV.

    Robert Aldwinckle, Jun 17, 2008
  10. ritzput

    ritzput Guest

    please send me your email address and i will show you what i'm talking about.
    when you respond to me via email, i click on that link to read your
    response. If i click on that window within explorer and hit alt/prnt scr OR
    ctrl/alt/prnt scr, it pastes the entire explorer window, not just the Windows
    COmmunity window that's open.
    ritzput, Jun 17, 2008
  11. ritzput

    ritzput Guest

    THe closest thing the Toshiba tech support could do is to tell me to hit:
    F11 which then makes entire explorer window disappear. i can then hit :
    alt/prnt scr or cntrl/alt/prnt scr and it will past entire page....not just
    that window. this causes a problem if i were for example, to paste into
    email or word and when you try to print, the window is centered and cuts half
    of it off............

    this seems to be a microsoft issue???
    has anybody else experienced this??
    ritzput, Jun 17, 2008
  12. ritzput

    ritzput Guest

    that's not correct. Before i downloaded SP1 for Vista, I could copy and
    paste the window that was open within IE7 by hitting cntrl/alt/ prnt
    scr.......screen shot of web page alone.

    They are telling me a third party software would have enabled this and SP1
    brings everything to default. THey are saying that IE& doesnl't provide's 3rd party software.

    Is this true or is it a Microsoft issue because when i first bought my
    laptop the cntrl/alt prnt scr worked and once i updated SP1 it

    I'm on with IE7 vista tech support now to see how to fix this issue.
    ritzput, Jun 17, 2008
  13. Sorry, I don't correspond via email in these groups.
    You are using the Web interface to veiw and post to this news group. I
    don't use the Browser to view or post to this this group, but rather I use a
    NNTP news Reader...Outlook vew and post to news groups.
    Did you try the test I suggested for capturing an active window to see if
    the ALT + Print Screen function is working properly on your mahcine?

    Please perform the following test so we can determine if your ALT+Print
    Screen is functioning as it's entended to function.

    Click on Start||Run and type winver into the run box and press ENTER.
    You should get a small window with "About Windows" in the title bar.

    Do an ALT + Print Screen to get a capture of this small window.

    Now open the Paint program and do an EDIT||PASTE

    Does the small "About Windows" paste into the Paint program or does the
    entire Screen paste into Paint?

    If this test(or the previous one I gave you) succeeds, then there is nothing
    wrong with the ALT + Print Screen function on your machine. Rather, you are
    trying to perform something using the Web Interface to this news group that
    is not entended to work with the ALT + Print Screen function.

    Good luck,

    Donald Anadell
    Donald Anadell, Jun 17, 2008
  14. Thanks Robert,

    Yes, I should have been more explicit LeftALT + LeftSHIFT + Print Screen

    Donald Anadell, Jun 17, 2008
  15. ritzput

    ritzput Guest

    when i ran your test: run/winver/
    i can paste this directly into my email...screenshot of just the window.
    But it won't work in explorer small window.....

    could this be that it will ONLY work on a popup within the window like an
    error message????
    ritzput, Jun 17, 2008
  16. Then your "ALT + Print Screen" function in Windows is working as it's
    entended to work. It only captures an Active Aindow(in it's entirety), not
    a portion of an Active Window. "Print Screen" alone captures the entire
    Desktop, "ALT + Print Screen" captures the Active Window on the Desktop.
    Works with Error Alert boxes or any other "Active Window" on the Desktop.

    Remember that the ALT + Print Screen function is a function of the Operating
    System and not the Browser. It captures Active Desktop window only.

    Good luck,

    Donald Anadell
    Donald Anadell, Jun 17, 2008
  17. ritzput

    ritzput Guest

    Thanks that is correct. ok just spent 48 minutes on phone with IE7 tech

    I can try to highlight window/ right click and paste into email or word.
    that works in explorer smaller window; for example to copy and past the
    entire conversation we had.
    Alternative he showed me how to use the snipping tool which also helps to
    copy small windows that ctrl/alt/prnt scr can't do!!

    Good to pass on for future questions!!!
    ritzput, Jun 17, 2008
  18. You're welcome, ritzput.
    That tool only ships with Windows Vista, don't use Vista here so I don't
    know much about it:eek:)

    Good luck,

    Donald Anadell
    Donald Anadell, Jun 17, 2008
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