printer error on server when trying to print a web page on workstation

Discussion in 'Windows Small Business Server' started by Gabriel, Mar 14, 2005.

  1. Gabriel

    Gabriel Guest

    Hi

    When trying to print from a work station, I get no error on the work station
    but the server comes up with something about the SMARTUI error code 5 and I
    have to then restart the Print Spooler before the printer will print?

    Any ideas please.
    Thanks
     
    Gabriel, Mar 14, 2005
    #1
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  2. Hi Gabriel,

    Thank you for posting here.

    I understand the problem is that SMARTUI caused some printing issues. Based
    on my research, SMARTUI is not a Microsoft component or application. I
    think this must be a software compatibility issue.

    To isolate the root cause of this issue, please check the followings:

    1. Please double-check whether this issue happens on all client computers.
    2. Please make sure that the SMARTUI has been installed on the server.
    3. If the problem SMARTUI has been installed on a client computer, please
    make sure that this issue only appears on this client computer.

    I would like to provide the following suggestions to you:

    Suggestion 1. Please temporary uninstall any SMARTUI component/software
    from the computer, reinstall Printer drivers and test the problem again.
    Suggestion 2. Please contact the SMARTUI software provider to continue
    troubleshooting this issue. Since they have the best knowledge on their
    product, this issue can be resolved in timely manners.

    I hope the above info helps.

    If there's anything else I can do for you, please feel free to post back.

    Bill Peng
    MCSE 2000, MCDBA
    Microsoft CSS Online Newsgroup Support

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    Bill Peng [MSFT], Mar 15, 2005
    #2
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