printer error on server when trying to print a web page on workstation

Hi

When trying to print from a work station, I get no error on the work station
but the server comes up with something about the SMARTUI error code 5 and I
have to then restart the Print Spooler before the printer will print?

Any ideas please.
Thanks

 

Hi Gabriel,

Thank you for posting here.

I understand the problem is that SMARTUI caused some printing issues. Based
on my research, SMARTUI is not a Microsoft component or application. I
think this must be a software compatibility issue.

To isolate the root cause of this issue, please check the followings:

1. Please double-check whether this issue happens on all client computers.
2. Please make sure that the SMARTUI has been installed on the server.
3. If the problem SMARTUI has been installed on a client computer, please
make sure that this issue only appears on this client computer.

I would like to provide the following suggestions to you:

Suggestion 1. Please temporary uninstall any SMARTUI component/software
from the computer, reinstall Printer drivers and test the problem again.
Suggestion 2. Please contact the SMARTUI software provider to continue
troubleshooting this issue. Since they have the best knowledge on their
product, this issue can be resolved in timely manners.

I hope the above info helps.

If there's anything else I can do for you, please feel free to post back.

Bill Peng
MCSE 2000, MCDBA
Microsoft CSS Online Newsgroup Support

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