Printer fatal error during installation

Discussion in 'Windows Vista General Discussion' started by Cindy, Nov 8, 2008.

  1. Cindy

    Cindy Guest

    I uninstalled my computer and now when I try to install it again I get
    a "Fatal error during installation"

    It gets to step 3/4 and 95% complete before this happens. I have
    contacted HP but so far mothing works. Here is the event viewer html
    is that helps anyone. HELP. I'm so frustrated.

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/
    event">
    - <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-
    d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1108</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2008-11-08T13:01:04.769Z" />
    <EventRecordID>73762</EventRecordID>
    <Correlation />
    <Execution ProcessID="1008" ThreadID="1068" />
    <Channel>Security</Channel>
    <Computer>Cindy-PC</Computer>
    <Security />
    </System>
    - <UserData>
    - <EventProcessingFailure xmlns:auto-ns3="http://schemas.microsoft.com/
    win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/
    windows/eventlog">
    <Error Code="15007" />
    <EventID>4634</EventID>
    <PublisherID>Microsoft-Windows-Security-Auditing</PublisherID>
    </EventProcessingFailure>
    </UserData>
    </Event>
     
    Cindy, Nov 8, 2008
    #1
    1. Advertisements

  2. Cindy

    Chad Harris Guest

    Hi Cindy--

    You meant you uninstalled your printer driver. Try this:

    1) Unplug your printer and unplug the USB cord and replug them.Re
    2) Restart if necessary to get the hdw recognized by Vista.
    3) Reinstall the newest appropriate printer driver from the manufacturer's
    site--drivers are software and they corrupt like anything else when you
    least expect it. That has fixed many a printer.
    4) In the control panel, go to the add hardware wizard>select browse>and
    type in the file path where you have downloaded the printer driver. It will
    probably be something like C:\Program Files\HP>click OK in the wizard.
    4) Check Device Manager by typing it into search or typing devmgmt.msc into
    search or the run box and see if your printer is entered there. It should
    be unless you are sharing the printer among two or more pcs and in that case
    it will be in Device Manager on the pc where the printer was originally
    installed .
    5) Find the printer in the printer folder. Right click it>properties>port
    tab and make sure that the port is the right one for your printer. You
    failed to give me your printer type and it would have helped but generally
    every printer when installed correctly uses a USB type port and it should be
    checked in Vista unless you have an old one with parallel cables and then it
    uses an LPT port.

    Additionally if still problems:

    Physically disconnect your printer from your PC, unistall any printer
    software,download and install the latest printer driver or software from
    manufacture's site.

    Sometimes although printer directions reverse this and cause a "16 bit
    subsystem false dos error" it is advisable to unplug the printer and the usb
    cable> restart the pc>plug them in while restarting>then reinstall the
    driver.

    Although your milage may vary, with most hdw drivers of any type in Vista
    and XP, you don't need to uninstall the old driver to install a new one
    intact. However, there are some that require this--usually not
    printers--and they are usually explicit that you have to uninstall the old
    driver just as some software is explicit in telling you to uninstall the
    previous or old software including a good deal of software from MSFT.

    If you should have Windows One Care on your box, you can open it>click
    sttings>go to the printer sharing tab and check box the printer sharing box
    and that seamlessly will share all the printers on your network.

    Troubleshoot printer problems in Vista:
    http://windowshelp.microsoft.com/Windows/en-us/help/8c11977e-8244-408f-a036-7978a618d7a21033.mspx

    File and Printer Sharing in Vista
    http://technet.microsoft.com/en-us/library/bb727037.aspx

    Sometimes when SP1 is installed on Vista it changes printer settings.

    Additional Printer Refs for Vista:

    .. The default printer setting may change after you install Windows Vista SP1
    on a Windows Vista-based computer
    (949321) - Describes a problem in which the default printer setting may
    change after you install Windows Vista SP1 on a Windows Vista-based
    computer.
    http://support.microsoft.com/kb/949321/en-us
    .. Error message when you try to install a network printer on a Windows
    Vista-based computer: "Windows cannot connect to the printer Operation could
    not be completed (error 0x0000000d)"
    (947236) - Describes a problem in which you may receive an error message
    when you try to install a network printer on a Windows Vista-based computer.
    A resolution is provided.
    http://support.microsoft.com/kb/947236/en-us
    .. Printers that were installed in Windows XP no longer appear to be
    installed after you upgrade the computer to Windows Vista
    (931477) - Describes a problem that occurs during an upgrade from Windows
    XP to Windows Vista. Specifically, locally installed printers are removed
    during the upgrade. Windows Vista automatically installs drivers for network
    printers if they are available.
    http://support.microsoft.com/kb/931477/en-us
    You cannot connect to a shared printer when you enable the protected mode in
    Internet Explorer 7 on a Windows Vista-based Computer
    (927842) - Describes a behavior where you cannot connect to a shared
    printer by using Internet Explorer 7 when you enable the protected mode in
    Internet Explorer 7. Provide a workaround.
    http://support.microsoft.com/kb/927842/en-us


    Good luck,

    CH
     
    Chad Harris, Nov 8, 2008
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.