Printer/Fax Requires Power Users Credentials to Fax

Discussion in 'Server Security' started by Tom Bombadil, May 20, 2009.

  1. Tom Bombadil

    Tom Bombadil Guest

    Hey Guys,

    Here's an interesting issue I've come across. We have about 40 users on our
    network. Attached to the network we have this big Sharp DM-4551
    copy/fax/print/scanner stand-alone unit. It works great and it's very fast.
    Scans loads of documents in no time and sends it directly to the user's
    Sharpdesk application on the client computer.

    I've recently been rebuilding all client computers with XP ProSP3 and
    joining them to the newly created domain, with centralized AV and hopefully
    better overall security. However, after working on the newly rebuilt
    machines, the users have noticed that they are unable to send multi page
    faxes thru the SharpDesk application. After struggling with it a bit, we
    came realize it's a permission related issue, as an Administrator is able to
    fax with no problem, but user faxes only send out the cover page. I applied
    all available permissions to the Everyone group on the local machine,
    including the Advanced Special permissions such as the Manage Printer
    permission. I made sure to log off and log back on after each change. I made
    the users part of the Print Operators group, still no joy! The problem was
    only solved once the users were made part of the local Power Users group.

    However, I'm not happy with this solution, as it gives the users more powers
    than I wish. My goal is to lock down the worksations as much as possible in
    order to prevent unwanted issues and problem.

    Have you come across such issues before and how did you resolve it? What
    would you suggest is best way of dealing with this?

    Tom Bombadil, May 20, 2009
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