Printer Installation Error 0x000006be

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Sandy Wood, Jan 31, 2007.

  1. Sandy Wood

    Sandy Wood Guest

    Connecting Vista machines to our current Window 2003 R2 print server has been
    a hit and miss experience. Connect and install fine, others throw a
    0x000006be error when attempting to install the driver. One is especially
    pernicious. Color LJ 4650, won't install even though there is a Vista driver
    in the local store as well as on the Print Server. I thought Point and Print
    was supposed to sort this out?
     
    Sandy Wood, Jan 31, 2007
    #1
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  2. Yuriy Shkolnikov [MSFT], Feb 3, 2007
    #2
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  3. Sandy Wood

    Sandy Wood Guest

    Thanks for the tip. I'll check it out.
    --
    Sandy Wood
    Orange County District Attorney


     
    Sandy Wood, Feb 5, 2007
    #3
  4. Sandy, just install one of these drivers from HP to pickup the hpbmini.dll
    file that understands the Vista OS version. You do not have to have these
    printers and you can delete the driver after the install and still retain
    the updated file.

    From: Wenzhong Ling (Hewlett-Packard)

    Alan,


    I just got confirmed info from HP team, the LaserJet 4345 MFP (Version
    60.053.762.32) and Color LaserJet 9500 MFP (version 60.52.267.21) are
    drivers having the latest hpbmini.dll in their package on hp.com.


    Thanks.

    Wenzhong


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.

     
    Alan Morris [MSFT], Feb 5, 2007
    #4
  5. Sandy Wood

    Sandy Wood Guest

    Thanks much. I added the 4345 and my hpbmini.dll is now 18!
    --
    Sandy Wood
    Orange County District Attorney


     
    Sandy Wood, Feb 5, 2007
    #5
  6. You did good!!

    You do not know how many times I have passed out this information for HP.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.

     
    Alan Morris [MSFT], Feb 6, 2007
    #6
  7. I have had the same problem, and I am glad that the others are resolved,
    but I cannot get that far. I receive the same printing error when I try
    and install the download from the HP website, it either won't start, or
    it starts and tells me that the spooler isn't started, but of course
    that is the whole problem. Every time it starts it ends when something
    tries to use it. I even got an error from the HP website saying it
    doesn't have, and won't plan to have Vista driver downloads because they
    are included on the Vista sys.

    Do you understand my problem? What am I doing wrong? Is someone able
    to help me.

    Thank you,
    Lawrence
     
    Godsfunambulator, Jun 28, 2007
    #7
  8. The same problem as what?
     
    Cari \(MS-MVP\), Jun 29, 2007
    #8
  9. Hello,

    Sorry, I thought you had access to the above threads. I will explai
    as concisely as possible.

    I have a computer with Vista (came pre-installed) on it and when I tr
    and add a printer I get the Error:

    \"WINDOWS CAN'T OPEN ADD PRINTER. THE LOCAL PRINT SPOOLER SERVICE I
    NOT RUNNING. PLEASE RESTART THE SPOOLER OR RESTART THE MACHINE.\

    This is because the spooler appears to start with windows and the
    automatically turn off. When I go into services.msc and turn it o
    again it appears it turns on, but turns off again within about 5min
    (error 0x000006be). When I start the service again and then quickl
    click add printer, after about 1 min delay, I get the following erro
    message:

    \"WINDOWS CAN'T OPEN ADD PRINTER OPERATION COULD NOT BE COMPLETE
    (ERROR 0X000006BE).\

    When I click add printer again, I get the first error message again
    and the whole process repeats itself.

    I tried downloading the HP printer driver you suggested but during th
    installation I get the above errors. The first if I don´t previousl
    start the spooler manually, and the second if I start the spoole
    manually and then quickly change to the setup program to install HP´
    new printer drivers. If I choose another downloaded driver, I unzip th
    download but then can´t find any install files, and so can´t install th
    driver at all.

    I have spent a great deal of time searching and trying fixes for thi
    problem, but thus far have been unsuccessfully. Very frustrating. Yo
    were able to help others with a similar printer install problem, so
    hope you can help me also. What do you suggest?

    Thank you very much,
    Lawrenc
     
    Godsfunambulator, Jun 29, 2007
    #9
  10. Sandy Wood

    MikeEgan Guest

    Lawrence,

    try this. It could be that a service that the Spooler service depend
    on is not starting.

    Remove all Print Spooler service dependencies other than the Remot
    Procedure Call service.

    regard
     
    MikeEgan, Jun 29, 2007
    #10
  11. The spooler service is failing.

    1726 RPC_S_CALL_FAILED


    this could be due to a faulting or corrupted driver.

    What drivers are installed on the machine?

    Printers Folder , File, Server Properties, Drivers.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Jun 29, 2007
    #11
  12. Thank you for the Suggestion MikeEgan. I think that I tried your
    suggestion, but none of the dependencies can be shut down. The Stop
    command is shaded, and thus it cannot be stopped. The other day I went
    through and shut down every service that it would let me, and after
    every couple restarted the spooler and tried to add a printer, but
    always gave the same error. After that I started shutting down
    processes from the task manager, until window shutdown.

    I checked the dependencies and they are HTTP & RPC, however, I started
    the fax and then checked back again and HTTP was gone. RPC nor its
    dependent DCOM are able to be stopped, and HTTP I cannot even find in
    the services. I found WinHTTP and started that and then the spooler,
    but same results.

    Thank you for the suggestion, have any more? Anyone?

    Lawrence
     
    Godsfunambulator, Jun 30, 2007
    #12
  13. Hello

    I still have not been able to fix this problem. Does anyone have any
    more ideas on how I can get this error to go away and fix the problem?
    Anyone? Alan Morris?

    Thank you,
    Lawrence
     
    Godsfunambulator, Jul 4, 2007
    #13
  14. Alan Morris [MSFT], Jul 6, 2007
    #14
  15. Alan Morris,

    Thank you very much for your help. I did try this method of deletin
    all previously installed printers out of the registry and it worke
    beautifully. He also referred to a MS website for a more in dept
    removal, and for my problem it seemed that both were necessary.

    But the problem and the head ache are now gone. Thank you and all els
    who helped me with fixing this problem.

    Sincerely,
    Lawrenc
     
    Godsfunambulator, Jul 20, 2007
    #15
  16. Sandy Wood

    Robert-uk Guest

    This is for a HP Color Laser jet 2600n

    This is the procedure that I followed and it seems to work I have no
    done it twice with a reboot in between
    I downloaded the full English Package from the HP Website & unziped i
    to default location on the C: Drive
    I then cleared all the Useless ports that had accrued on the previou
    installs eg 192.168.1.72_1 and 192.168.1.72_2 and so on,I

    originally had 9


    Do this by opening up another printers properties and viewing ports an
    deleting all ports for the printer you wish to install
    In my case 192.168.1.72

    I then restarted my machine to clean things up, this may not have bee
    needed.



    I then went to control panel / Printers / chose add a new printer
    chose add a network printer / even though the printer was seen

    / I chose "the printer that I want isn't listed" / I then chose th
    option to add a printer using a TCP/IP address and entered my

    address ie 192.168.1.72 and took the tick from the box to automaticall
    select driver to use
    Chose Next
    Install printer driver page pops up / choose have disk / next
    Browse to where the HP download was unzipped and locate the autorun.in
    file / choose open and for me it was a flawless install /I

    got the option to print a test page /perfect

    Rebooted and test again / perfect

    Robert-U
     
    Robert-uk, Jan 28, 2008
    #16
  17. Sandy Wood

    antrasanti Guest

    In my case I'm having the same problem but I'm not working with a H
    printer. My printer is a Canon Imageclass MF 4150 and I'm having th
    "Operation could not be completed (error 0x000006be)" message to when
    try to install a printer through the network. In my case I'm trying t
    install a printer that is being sharing through another computer. Thi
    is frustating, could somebody help me
     
    antrasanti, Oct 5, 2008
    #17
  18. Most likely the spooler service on the client is terminating due to the
    print driver from the server

    winerror 0x000006be
    1726 RPC_S_CALL_FAILED <--> 0xc002001b RPC_NT_CALL_FAILED


    What OS is the machine sharing the printer?

    You can create local printer that copies the files to the share for the
    printer rather than create an RPC connection to queue.

    Create local printer

    Create a Local Port in the format \\remotemachine\printsharename

    Add the ImageClass driver (pickup the Vista driver for your OS architecture
    from Canon)

    Next Next Finish

    this will basically just copy the

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Oct 6, 2008
    #18
  19. Sandy Wood

    antrasanti Guest

    Both computers are running Windows Vista Ultimate:mad
     
    antrasanti, Oct 8, 2008
    #19
  20. I'll assume the 32 bit OS

    What is the version number of the print driver

    Printmanagement.msc

    Server
    Drivers

    the version number is listed here.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Oct 8, 2008
    #20
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