printers on print server not showing up in directory

Discussion in 'Windows Small Business Server' started by t2k, Jan 26, 2005.

  1. t2k

    t2k Guest

    Hi guys,

    We just updated to SBS2003 and now no printers on our print servers do not
    show up in the directory. We unlisted them and them relisted them and that
    worked for a day or so, but now none of them show up. Can you help me please?

    tech2k
     
    t2k, Jan 26, 2005
    #1
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  2. Hi,

    I understand the problem to be as follows:

    A shared printer on a member server has been lost in Active Directory.

    To clarify this problem with more detail, please check the followings:

    Check 1.

    1. On the member server, open "Printers and Faxes".
    2. Right click the shared printer and click Properties.
    3. Click Sharing tab.
    4. Make sure that the "List in the directory" checkbox has been checked.

    Check 2.

    1. Open ADU&C.
    2. Click View menu and check "Users, Groups, and Computers as containers".
    3. Navigate to ADU&C/MyBusiness/Computers/SBSServers/<Memberservername>.
    4. Click <Memberservername> and check whether the shared printer is in the
    right pane.

    Suggestions:

    Suggestion 1.

    If the "List in the directory" checkbox has not been checked, please do it
    and test the issue again.

    Suggestion 2.

    Since such issue may caused by incompatible device driver, I recommend you
    to contact the printer manufacturer to obtain the latest driver that is
    compatible with the operating system.

    Suggestion 3.

    1. Please open the printer properties in "Printers and Faxes" and click the
    Security tab.
    2. Click Add and add Everyone group.
    3. Click Advanced, choose Everyone, and click Edit.
    4. Grant Read Permissions and click OKs.

    I hope the above info helps.

    If you have any update, please feel free to post back.

    Have a nice day!

    Bill Peng
    MCSE 2000, MCDBA
    Microsoft Online Partner Support

    Get Secure! - www.microsoft.com/security
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    --------------------
     
    Bill Peng [MSFT], Jan 28, 2005
    #2
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  3. t2k

    teck2k Guest

    Bill,

    Thank you for the info...........I have exhausted everything you recommended
    I do, but I'm still having the same issue.

    t2k
     
    teck2k, Feb 3, 2005
    #3
  4. Hi,

    Thank you for the update.

    I'm sorry to hear that the suggestions did not work.

    Will you please answer the following questions?

    1. What is the manufacturer of the device? Is it in the HCL list of Windows
    Server 2003? (You can find HCL list on http://www.microsoft.com/hcl.)
    2. Do you mean that even the "List in the directory" has been checked, the
    printer is still not there? Did it shown up in ADU&C?
    3. If you would, please try install another computer and test whether the
    issue presists. In doing so, we can isolate the root cause of the issue.
    4. If you would, please also try plug the problematic printer to a client
    and test whether the issue persists.
    5. Are there any related error in Event Viewer? If so, what did it say?

    I appreciate your time and look forwad to your update.

    Have a nice day!

    Bill Peng
    MCSE 2000, MCDBA
    Microsoft Online Partner Support

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Bill Peng [MSFT], Feb 4, 2005
    #4
  5. t2k

    teck2k Guest

    Bill,

    Thanks again for replying back...

    1. Let me just clarify as to what the exact problem is that I am having.

    We have two printer servers which were already running SBS 2003. We
    recenlty upgraded our DC to SBS 2003. Before the upgrade on our DC, our
    network printers all showed up in the directory. Not AD but the directory
    which shows all available network printers on the network. All of these
    printers are HP network printers which are all compatible with SBS 2003. I
    updated all the drivers, from HP's website, on every printer to insure that
    they all have the lastest drivers.

    2. I made sure that "List in the directory" was checked.

    3. I don't think the problem is with the printers themselves but this is
    why I posted my problem.

    4. Printers installed locally on clients which are shared were the only
    printers showing up the directory.

    5. No errors reported.

    tech2k
     
    teck2k, Feb 9, 2005
    #5
  6. Hi,

    Thanks for your update.

    Will you please let me know what the directory is? You mentioned that "Not
    AD but the directory which shows all available network printers on the
    network."

    Are you able to see the printer in AD? Are you able to search them? To do
    so:

    1. Open My Network Places.
    2. Click Search Active Directory in the left pane.
    3. Find: "Printers".
    4. Key in the printer name and click Find Now.

    If you would, please also attach a screen shot of the problematic directory.

    Thank you for your effort and I look forward to your update.

    Have a nice day!

    Bill Peng
    MCSE 2000, MCDBA
    Microsoft Partner Support Professional

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    <>
     
    Bill Peng [MSFT], Feb 10, 2005
    #6
  7. t2k

    teck2k Guest

    Bill,

    The directory I am referring to is the available printer list directory (I'm
    not sure if I should've included directory). If you add a printer utlizing
    the add printer wizard and you do a search for printers, none of my network
    printers show up after I do a search. Now all of these printers are all
    online, I know this because I can ping them and I can reach them by bringing
    up a window or browser and type in, i.e. \\servername\printername, and I can
    get to it.

    t2k
     
    teck2k, Feb 10, 2005
    #7
  8. Hi,

    Thanks for the update.

    After discussing this problem with my colleagues, I suspect that it may be
    an DNS issue.

    Please let me know:

    1. Are all the printers connecting directly to the SBS server?
    2. After upgrading to the SBS server, have they run through the steps
    outlined in the following KB to configure SBS?

    How to configure Internet access in Windows Small Business Server 2003
    http://support.microsoft.com/?id=825763

    3. Can you find related errors in application/System/Directory Service logs?

    Thanks & Regards,

    Bill Peng
    MCSE 2000, MCDBA
    Microsoft Partner Support Professional

    Get Secure! - www.microsoft.com/security
    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    <>
    <>
    <>
     
    Bill Peng [MSFT], Feb 11, 2005
    #8
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