Printing of Tiff always comes out as landscape in Vista

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by mlai, Jul 2, 2007.

  1. mlai

    mlai Guest

    This completely baffles me. My fax servers (SBS2003 and WS2003) receives
    faxes in TIF formats and now when I tried to view and print them in Vista
    (Window Fax and Scan, and Windows Photo Gallery (preview)) they always
    comes out stretched in landscape not matter how I set my printer to portrait
    or landscape.

    The only way that I can get the TIF formats to print in portrait (correctly)
    is via the Microsoft Office Document scanning (part of Office 2003 and
    2007).

    I have tried this on all my networked Vista machines, x64 and x32, ultimate
    and business. They are exhibit the same problem.

    Any thoughts?

    Many thanks.
     
    mlai, Jul 2, 2007
    #1
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  2. Hello,

    Thank you for using newsgroup!

    Based on my research, this similar issue is occurring on some Windows Vista
    machines and this may be a problem in Vista.

    I do understand your concerns. From my point of view, I understand your
    feeling and how frustrated when you find that our product cannot meet your
    needs. So, it is my pleasure to help you to reflect your recommendation to
    the proper department for their consideration.

    In addition, please feel free to submit your suggestion on our product to
    the following link. Our Product Group reviews the suggestions submitted by
    our customers. Your feedback is valuable for us to improve our products and
    increase the level of service provided.

    https://support.microsoft.com/common/survey.aspx?scid=sw;en;1208&showpage=1&
    ws=search

    Thanks & Regards,

    Ken Zhao

    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.





    --------------------
    | From: "mlai" <>
    | Subject: Printing of Tiff always comes out as landscape in Vista
    | Date: Mon, 2 Jul 2007 18:17:02 +0800
    | Lines: 17
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | format=flowed;
    | charset="iso-8859-1";
    | reply-type=original
    | Content-Transfer-Encoding: 7bit
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
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    {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
    | X-MS-CommunityGroup-PostID: {ED2D3B5A-1804-4CC3-9099-B0EEB88676F2}
    | Newsgroups: microsoft.public.windows.vista.print_fax_scan
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.print_fax_scan:3747
    | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
    |
    | This completely baffles me. My fax servers (SBS2003 and WS2003) receives
    | faxes in TIF formats and now when I tried to view and print them in Vista
    | (Window Fax and Scan, and Windows Photo Gallery (preview)) they always
    | comes out stretched in landscape not matter how I set my printer to
    portrait
    | or landscape.
    |
    | The only way that I can get the TIF formats to print in portrait
    (correctly)
    | is via the Microsoft Office Document scanning (part of Office 2003 and
    | 2007).
    |
    | I have tried this on all my networked Vista machines, x64 and x32,
    ultimate
    | and business. They are exhibit the same problem.
    |
    | Any thoughts?
    |
    | Many thanks.
    |
    |
     
    Ken Zhao [MSFT], Jul 3, 2007
    #2
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  3. mlai

    mlai Guest

    Yes and I take your response as MSFT is aware of the problem and MAYBE fixed
    in service pack 100 due 2100.
    :)

     
    mlai, Jul 3, 2007
    #3
  4. mlai

    mlai Guest

    BTW, can you suggest a work around? Not all of my machines have MS office
    document scanning installed.....

     
    mlai, Jul 3, 2007
    #4
  5. Hello,

    At this moment, I have to suggest you try to use image software to open the
    tiff file and print it from the software.

    Thanks & Regards,

    Ken Zhao

    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.




    --------------------
    | From: "mlai" <>
    | References: <>
    <>
    | Subject: Re: Printing of Tiff always comes out as landscape in Vista
    | Date: Tue, 3 Jul 2007 17:59:17 +0800
    | Lines: 1
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | format=flowed;
    | charset="big5";
    | reply-type=original
    | Content-Transfer-Encoding: 7bit
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | Importance: Normal
    | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
    | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.vista.print_fax_scan
    | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
    | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.print_fax_scan:3773
    | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
    |
    | Yes and I take your response as MSFT is aware of the problem and MAYBE
    fixed
    | in service pack 100 due 2100.
    | :)
    |
    | | > Hello,
    | >
    | > Thank you for using newsgroup!
    | >
    | > Based on my research, this similar issue is occurring on some Windows
    | > Vista
    | > machines and this may be a problem in Vista.
    | >
    | > I do understand your concerns. From my point of view, I understand your
    | > feeling and how frustrated when you find that our product cannot meet
    your
    | > needs. So, it is my pleasure to help you to reflect your recommendation
    to
    | > the proper department for their consideration.
    | >
    | > In addition, please feel free to submit your suggestion on our product
    to
    | > the following link. Our Product Group reviews the suggestions submitted
    by
    | > our customers. Your feedback is valuable for us to improve our products
    | > and
    | > increase the level of service provided.
    | >
    | >
    https://support.microsoft.com/common/survey.aspx?scid=sw;en;1208&showpage=1&
    | > ws=search
    | >
    | > Thanks & Regards,
    | >
    | > Ken Zhao
    | >
    | > Microsoft Online Support
    | > Microsoft Global Technical Support Center
    | >
    | > Get Secure! - www.microsoft.com/security
    | > <http://www.microsoft.com/security>
    | > ====================================================
    | > When responding to posts, please "Reply to Group" via your newsreader so
    | > that others may learn and benefit from your issue.
    | > ====================================================
    | > This posting is provided "AS IS" with no warranties, and confers no
    | > rights.
    | >
    | >
    | >
    | >
    | >
    | > --------------------
    | > | From: "mlai" <>
    | > | Subject: Printing of Tiff always comes out as landscape in Vista
    | > | Date: Mon, 2 Jul 2007 18:17:02 +0800
    | > | Lines: 17
    | > | Message-ID: <>
    | > | MIME-Version: 1.0
    | > | Content-Type: text/plain;
    | > | format=flowed;
    | > | charset="iso-8859-1";
    | > | reply-type=original
    | > | Content-Transfer-Encoding: 7bit
    | > | X-Priority: 3
    | > | X-MSMail-Priority: Normal
    | > | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
    | > | X-MS-CommunityGroup-MessageCategory:
    | > {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
    | > | X-MS-CommunityGroup-PostID: {ED2D3B5A-1804-4CC3-9099-B0EEB88676F2}
    | > | Newsgroups: microsoft.public.windows.vista.print_fax_scan
    | > | Path: TK2MSFTNGHUB02.phx.gbl
    | > | Xref: TK2MSFTNGHUB02.phx.gbl
    | > microsoft.public.windows.vista.print_fax_scan:3747
    | > | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    | > | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
    | > |
    | > | This completely baffles me. My fax servers (SBS2003 and WS2003)
    | > receives
    | > | faxes in TIF formats and now when I tried to view and print them in
    | > Vista
    | > | (Window Fax and Scan, and Windows Photo Gallery (preview)) they
    always
    | > | comes out stretched in landscape not matter how I set my printer to
    | > portrait
    | > | or landscape.
    | > |
    | > | The only way that I can get the TIF formats to print in portrait
    | > (correctly)
    | > | is via the Microsoft Office Document scanning (part of Office 2003 and
    | > | 2007).
    | > |
    | > | I have tried this on all my networked Vista machines, x64 and x32,
    | > ultimate
    | > | and business. They are exhibit the same problem.
    | > |
    | > | Any thoughts?
    | > |
    | > | Many thanks.
    | > |
    | > |
    | >
    |
     
    Ken Zhao [MSFT], Jul 4, 2007
    #5
  6. Hi,

    If you have any updates or need any further assistance on this issue,
    please feel free to let me know.

    Thanks & Regards,

    Ken Zhao

    Microsoft Online Support
    Microsoft Global Technical Support Center

    Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
    ====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.





    --------------------
    | X-Tomcat-ID: 51960057
    | References: <>
    <>
    <>
    | MIME-Version: 1.0
    | Content-Type: text/plain
    | Content-Transfer-Encoding: 7bit
    | From: ("Ken Zhao [MSFT]")
    | Organization: Microsoft
    | Date: Wed, 04 Jul 2007 04:49:14 GMT
    | Subject: Re: Printing of Tiff always comes out as landscape in Vista
    | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.vista.print_fax_scan
    | Lines: 133
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl
    microsoft.public.windows.vista.print_fax_scan:3794
    | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
    |
    | Hello,
    |
    | At this moment, I have to suggest you try to use image software to open
    the
    | tiff file and print it from the software.
    |
    | Thanks & Regards,
    |
    | Ken Zhao
    |
    | Microsoft Online Support
    | Microsoft Global Technical Support Center
    |
    | Get Secure! - www.microsoft.com/security
    <http://www.microsoft.com/security>
    | ====================================================
    | When responding to posts, please "Reply to Group" via your newsreader so
    | that others may learn and benefit from your issue.
    | ====================================================
    | This posting is provided "AS IS" with no warranties, and confers no
    rights.
    |
    |
    |
    |
    | --------------------
    | | From: "mlai" <>
    | | References: <>
    | <>
    | | Subject: Re: Printing of Tiff always comes out as landscape in Vista
    | | Date: Tue, 3 Jul 2007 17:59:17 +0800
    | | Lines: 1
    | | MIME-Version: 1.0
    | | Content-Type: text/plain;
    | | format=flowed;
    | | charset="big5";
    | | reply-type=original
    | | Content-Transfer-Encoding: 7bit
    | | X-Priority: 3
    | | X-MSMail-Priority: Normal
    | | Importance: Normal
    | | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
    | | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
    | | Message-ID: <>
    | | Newsgroups: microsoft.public.windows.vista.print_fax_scan
    | | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
    | | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
    | | Xref: TK2MSFTNGHUB02.phx.gbl
    | microsoft.public.windows.vista.print_fax_scan:3773
    | | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
    | |
    | | Yes and I take your response as MSFT is aware of the problem and MAYBE
    | fixed
    | | in service pack 100 due 2100.
    | | :)
    | |
    | | | | > Hello,
    | | >
    | | > Thank you for using newsgroup!
    | | >
    | | > Based on my research, this similar issue is occurring on some Windows
    | | > Vista
    | | > machines and this may be a problem in Vista.
    | | >
    | | > I do understand your concerns. From my point of view, I understand
    your
    | | > feeling and how frustrated when you find that our product cannot meet
    | your
    | | > needs. So, it is my pleasure to help you to reflect your
    recommendation
    | to
    | | > the proper department for their consideration.
    | | >
    | | > In addition, please feel free to submit your suggestion on our
    product
    | to
    | | > the following link. Our Product Group reviews the suggestions
    submitted
    | by
    | | > our customers. Your feedback is valuable for us to improve our
    products
    | | > and
    | | > increase the level of service provided.
    | | >
    | | >
    |
    https://support.microsoft.com/common/survey.aspx?scid=sw;en;1208&showpage=1&
    | | > ws=search
    | | >
    | | > Thanks & Regards,
    | | >
    | | > Ken Zhao
    | | >
    | | > Microsoft Online Support
    | | > Microsoft Global Technical Support Center
    | | >
    | | > Get Secure! - www.microsoft.com/security
    | | > <http://www.microsoft.com/security>
    | | > ====================================================
    | | > When responding to posts, please "Reply to Group" via your newsreader
    so
    | | > that others may learn and benefit from your issue.
    | | > ====================================================
    | | > This posting is provided "AS IS" with no warranties, and confers no
    | | > rights.
    | | >
    | | >
    | | >
    | | >
    | | >
    | | > --------------------
    | | > | From: "mlai" <>
    | | > | Subject: Printing of Tiff always comes out as landscape in Vista
    | | > | Date: Mon, 2 Jul 2007 18:17:02 +0800
    | | > | Lines: 17
    | | > | Message-ID: <>
    | | > | MIME-Version: 1.0
    | | > | Content-Type: text/plain;
    | | > | format=flowed;
    | | > | charset="iso-8859-1";
    | | > | reply-type=original
    | | > | Content-Transfer-Encoding: 7bit
    | | > | X-Priority: 3
    | | > | X-MSMail-Priority: Normal
    | | > | X-Newsreader: Microsoft Windows Mail 6.0.6000.16480
    | | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.0.6000.16480
    | | > | X-MS-CommunityGroup-MessageCategory:
    | | > {E4FCE0A9-75B4-4168-BFF9-16C22D8747EC}
    | | > | X-MS-CommunityGroup-PostID: {ED2D3B5A-1804-4CC3-9099-B0EEB88676F2}
    | | > | Newsgroups: microsoft.public.windows.vista.print_fax_scan
    | | > | Path: TK2MSFTNGHUB02.phx.gbl
    | | > | Xref: TK2MSFTNGHUB02.phx.gbl
    | | > microsoft.public.windows.vista.print_fax_scan:3747
    | | > | NNTP-Posting-Host: TK2MSFTNGHUB02.phx.gbl 127.0.0.1
    | | > | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
    | | > |
    | | > | This completely baffles me. My fax servers (SBS2003 and WS2003)
    | | > receives
    | | > | faxes in TIF formats and now when I tried to view and print them in
    | | > Vista
    | | > | (Window Fax and Scan, and Windows Photo Gallery (preview)) they
    | always
    | | > | comes out stretched in landscape not matter how I set my printer to
    | | > portrait
    | | > | or landscape.
    | | > |
    | | > | The only way that I can get the TIF formats to print in portrait
    | | > (correctly)
    | | > | is via the Microsoft Office Document scanning (part of Office 2003
    and
    | | > | 2007).
    | | > |
    | | > | I have tried this on all my networked Vista machines, x64 and x32,
    | | > ultimate
    | | > | and business. They are exhibit the same problem.
    | | > |
    | | > | Any thoughts?
    | | > |
    | | > | Many thanks.
    | | > |
    | | > |
    | | >
    | |
    |
    |
     
    Ken Zhao [MSFT], Jul 6, 2007
    #6
  7. mlai

    ikolimi Guest

    Ken,
    What is the solution to this? Is this being looked in to so defaul Vista
    programs can print documents in Portrait?

     
    ikolimi, Aug 22, 2007
    #7
  8. mlai

    andrcan Guest

    Hi.
    I just experienced the same problem at work.

    A colleague just called me to fix a fax printing problem.
    She is able to correctly view the fax with Windows Photo Gallery, but she
    cannot properly print it with any installed printer, because it becomes
    stretched.
    The preview shows the fax using a landscape paper format (we currently use
    A4).

    Then I tried to open it with Paint Shop Pro XI and Paint (on Windows XP
    Professional and Vista Business).
    The image (in TIFF format) is "actually" stretched in a landscape way.
    So I checked the image properties and I found that the width is 1728 pixels
    and the height is 1123 pixels.

    At work we are using Windows 2003 Server Standard Edition, and I configured
    the Fax Service with an external US Robotics Fax Modem with A4 paper settings.
    I checked also other faxes in our incoming folders, to see if all the faxes
    have the same problem... But not...
    Only some... Maybe 10% of the total.

    Maybe the problem could be generated by the Windows NT Fax service, the one
    that creates the TIFF image then sent via e-mail, and saved in the incoming
    faxes folder.
    Probably some image properties are wrong. Maybe the height in particular is
    a half of the real size.

    The strange thing, now, is the visualization that is right using Windows
    Photo Gallery.
    Another strange thing is that it is possible to correctly print the fax
    using a Windows XP operating system, with Windows Picture and Fax viewer.

    It could be useful a tool that permits to re-adjust the image properties of
    the faxes in the inbox folder, and a patch for Windows 2003 Server to solve
    the problem.
    I repeat. To me it is not a problem related specifically to Windows Vista.
    It is related to the fax service. And maybe Microsoft patched the image
    viewers in Windows XP to "manage" the fax service error.

    I really don't know. I hope that someone could solve this issue as soon as
    possible.
    I think that out there there is a lot of people thinking to migrate from
    Windows XP to Windows Vista that, with its image viewers, doesn't "manage"
    the fax service error...

    I will appreciate an answer from someone...

    Best regards.

    Andrea Canova.
     
    andrcan, Sep 28, 2007
    #8
  9. mlai

    Shannon Guest

    Here's a workaround that a Microsoft Power Point tech gave me. It only works
    if you can somehow view the document on your screen in portrait format (for
    me this is an iffy thing, but often I can view the .tif faxes normally in
    Windows Photo Gallery). It's cumbersome if your fax is multiple pages, but
    it works.

    1. Open the document in whatever program you can see it normally.
    2. Take a screen shot (Fn+PrtScrn).
    3. Open Paint and past the screen shot into a new Paint document.
    4. Use the "Select" tool in Paint to select and copy only the document
    portion of your screen shot.
    5. Open a new document in Paint and paste the selection from the screen
    shot.
    6. Print.

    Looking foward to a real fix someday. Good luck.

     
    Shannon, Oct 3, 2007
    #9
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