Printing problem - need to restart print spooler service

Discussion in 'Windows Server' started by Sleb, Jan 17, 2008.

  1. Sleb

    Sleb Guest

    Hi,

    I am out of ideas. Here is my problem;

    On a windows 2003 which is the only server on the network, all the tcp/ip
    printers are installed on it. All printers on the workstation are installed
    from the server. What happens is that on the hp laserjet 2200, print jobs are
    staying in the queue and the printer shows offline on the server (happens
    from time to time). When this happens;

    - I can ping the printer without problem
    - I can go into the GUI of the printer, don't see no errors
    - All other printers are fine (so users can print on all other printers
    except this one)
    - I have to restart the print spooler service on the server. When I do that,
    all print jobs are printed on the problematic printer

    What I've tried;

    - make printer offline/online
    - change driver
    - create a script that restarts the print spooler service every morning
    - excluded the spool directory from the anti-virus

    All of this did nothing, I still have the problem and can occur anytime
    randomly. All printers are on hp jet directs. The jet direct that has the
    problem printer also has another printer on another port which works fine
    even when the problem printer goes offline.

    My guess is that if the problem was on the printer or the jet direct,
    restarting the print spooler service would not solve the problem temporarily.

    Any ideas on things I could try?

    Thanks
     
    Sleb, Jan 17, 2008
    #1
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  2. Hello Sleb,

    Did you use the latest drivers from HP for 2003? And did you check that also
    the drivers for your workstation operating system are installed?

    Best regards

    Meinolf Weber
     
    Meinolf Weber, Jan 18, 2008
    #2
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  3. Sleb

    Sleb Guest

    I have not checked this. What I will do is installed the latest 2003 printer
    driver on the server and the latest xp one on the workstation. I'm pretty
    sure it will not do anything but it's worth a try. I'll keep in touch of the
    developements probably next week.

    Thanks for the tip.
     
    Sleb, Jan 23, 2008
    #3
  4. Sleb

    Sleb Guest

    Here is more info. I have installed to one of the user the same printer but
    directly through tcp/ip instead of going through the server and when the
    problem appears, the user can print on the one configurerd directly through
    network.

    Instead of putting more hours into this problem, what we did is to give a
    script to one of the user over there that restarts the print spooler of the
    server from her machine. Since this happens only about once a week, the
    client didn't want to pay for more hours for that tiny problem.
     
    Sleb, Jan 31, 2008
    #4
  5. I am out of ideas. Here is my problem;
    Try out some of the post-SP2 patches mentioned in this article:

    http://support.microsoft.com/kb/934885
    http://support.microsoft.com/kb/946198
    http://support.microsoft.com/kb/944203
    http://support.microsoft.com/kb/937193

    Also, check out the info in this article as well:
    http://support.microsoft.com/kb/947477

    What about SpoolerPriority? Set to default 0 or high priority 1?

    - Thee Chicago Wolf
     
    Thee Chicago Wolf, Jan 31, 2008
    #5
  6. Disable Bidirectional on the ports tab of the print properties. The
    language monitor for the device is requiring a resource which is only
    available to system or admins (this is why the jobs print after restarting
    the spooler).

    Is this connected to a TCP port or USB?

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Jul 17, 2009
    #6
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