Problem logging on to RWW

Discussion in 'Windows Small Business Server' started by 1D Man, Aug 9, 2010.

  1. 1D Man

    1D Man Guest

    We have RWW set up and is working for everyone except one user who I've just
    built a new Toshiba Sattelitte laptop for with XP SP3 and IE8 installed. He's
    in the RWW group in AD. I can log on to his PC without problems.

    When he logs on to RWW he can see the list of PCs. He clicks on his PC and
    clicks Connect and then the page goes blank.

    I've enabled Active X addons.

    Any ideas?
     
    1D Man, Aug 9, 2010
    #1
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  2. Verify that the pc in the LAN is set to allow remote connections and from
    this user. Start - rclick my computer - properties - remote

    -Please post the resolution to your issue so others may benefit.
    -Get Your SBS Health Check at www.sbsbpa.co
     
    Larry Struckmeyer[SBS-MVP], Aug 9, 2010
    #2
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  3. 1D Man

    1D Man Guest

    Hello

    Yes he's set up - it has the domain users group as having access and he's
    logging on with his domain credentials.

    Sorry some crucial info left out of my original post: He could access it on
    his old laptop; it's just his new laptop that has the problem.

    Cheers
     
    1D Man, Aug 9, 2010
    #3
  4. 1D Man

    1D Man Guest

    So his Desktop PC is on his desk and I can connect to it and he used to be
    able to.

    He is on a ship in the Caspian Sea with his new laptop and an internet
    connection and needs to access his desktop in the office.

    He can access his webmail and he can logon to RWW but once he clicks on his
    desktop and clicks connect, he gets a blank page.
     
    1D Man, Aug 9, 2010
    #4
  5. 1D Man

    Joe Guest

    Is this a normal situation for him, i.e. did his old laptop work from
    this location/Net connection? Many unorthodox types of connection allow
    only a few basic protocols to work, and block everything else.
    Which SBS is this? If SBS2003, it would seem that port 4125 is being
    blocked somewhere. XP doesn't have an outgoing firewall by default, but
    the AV may have lots of extra features, which may include outgoing
    packet filtering.

    Again if SBS2003, are you able to check whether packets to TCP port 4125
    are reaching the SBS? The Microsoft Network Monitor program can check
    this, or Wireshark. It's best to arrange a particular time to make the
    attempt, as either program will collect a lot of data. It's easy to
    filter, but slow if many megabytes are involved. There are SBS logs
    which show https connections, but we already know that is working.
     
    Joe, Aug 9, 2010
    #5
  6. 1D Man

    1D Man Guest

    Yes a normal situation. Our other guys on the ship can connect to their PCs.
    The guy who's having the problem tried to connect before he went offshore and
    was unable to.
    Yes SBS2003
    Thanks Joe

    I'm going to check the ports aren't being blocked. I tried disabling the
    firewall but he has Kaspersky which filters the traffic too. I'll report back.
     
    1D Man, Aug 10, 2010
    #6
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