Problem with a Service that Fails to Start (Bonjour Service)

Discussion in 'Windows Vista General Discussion' started by Stéphane Bergeron, Apr 16, 2008.

  1. Hi everyone,

    I use Vista Ultimate 64.

    For the past few weeks I've been having an issue with an Apple made
    service called "Bonjour Service". That service is used in several pieces
    of software including iTunes (which I do not use) but also some Adobe
    applications (Version Cue for example) and the font management utility I
    use which is Extensis Suitcase 11.0.1 for Windows.

    Both Version Cue and Suitcase depend on the Bonjour Service to work and
    I have had no issues with it for months but recently, the Bonjour
    Service stopped working and would not start anymore. It now gives this
    error message when trying to start it:

    "('Bonjour Service' failed to start. Verify that you have sufficient
    privileges to start system services."

    My user account is an admin account so privileges is not an issue. I had
    made no changes to my system myself before the Bonjour service began to
    "refuse" starting but I remember that I installed a few Windows updates
    a couple days prior. My machine is always on and I don't re-boot everyday.

    So I was wondering if anyone has heard of the issue and knows how I
    might fix it or if anyone can give me pointers on how I my start trouble
    shooting this and find what started preventing the Bonjour Service from
    starting. FWIW, the Windows Firewall is already off and turning off my
    anti-virus doesn't help (Eset NOD32).

    Thanks very much in advance for any help anyone can provide.

    Stéphane Bergeron
     
    Stéphane Bergeron, Apr 16, 2008
    #1
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  2. Stéphane Bergeron

    kevpan815 Guest

    You Might Want 2 Contact Apple About That Problem As That Is A Service That
    Comes With Apple's Safari Web Browser 4 Windows, And Is Not A Microsoft
    Windows Service Or Problem, Also Just FYI.
     
    kevpan815, Apr 16, 2008
    #2
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  3. Stéphane Bergeron

    kevpan815 Guest

    P.S. My Family Has Our Own Problems With Trying 2 Use Apple Software on
    Windows As Well, As Apple I Tunes Refuses 2 Install On My Mom And Dad's 64
    Bit Windows XP Installation Of Windows, Also Just FYI.
     
    kevpan815, Apr 16, 2008
    #3
  4. Hi,

    I will contact Apple as well but I don't think the issue is theirs on
    this one. I had made no change to my machine other than automated
    Windows update a little bit before the service stopped working. Then
    after a reboot the service just wouldn't start anymore. Something is
    preventing it from starting and it may be just one of those security
    features "improvements" brought by an update.
     
    Stéphane Bergeron, Apr 16, 2008
    #4
  5. If you ever tried to load it on 32bit Vista, you would find out itunes
    keeps breaking your CD/DVD drive.


    --
    "Fair use is not merely a nice concept--it is a federal law based on
    free speech rights under the First Amendment and is a cornerstone of the
    creativity and innovation that is a hallmark of this country. Consumer
    rights in the digital age are not frivolous."
    - Maura Corbett

    DRM and unintended consequences:
    http://blogs.techrepublic.com.com/security/?p=435&tag=nl.e101
     
    The poster formerly known as 'The Poster Formerly , Apr 16, 2008
    #5
  6. Stéphane Bergeron

    Frank Guest

    The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
    wrote:
    Yeah and some people think it's Vista fault, but it isn't.
    When that happens you have to delete from device manager, delete the
    upper & lower filters out the registry and reboot.
    Some of Pinnacle's software does it too and some others but I can't
    remember them right off hand.
    Frank
     
    Frank, Apr 16, 2008
    #6
  7. Stéphane Bergeron

    Frank Guest

    You do know the bonjour is the Adobe tracking utility that tracks you
    and reports back to Adobe right?
    I've disabled it on ever computer that we have it on.
    Frank
     
    Frank, Apr 16, 2008
    #7
  8. Yes, but that is just a work around. It keeps happening if you have the
    problematic software installed. It was enough for my brother to go back
    to XP. I think there is no permanent fix for it yet. Why does it
    happen? Is it because the effected software like iTunes is not vista
    compatible yet?

    --
    "Fair use is not merely a nice concept--it is a federal law based on
    free speech rights under the First Amendment and is a cornerstone of the
    creativity and innovation that is a hallmark of this country. Consumer
    rights in the digital age are not frivolous."
    - Maura Corbett
     
    The poster formerly known as 'The Poster Formerly , Apr 17, 2008
    #8
  9. Stéphane Bergeron

    Frank Guest

    The poster formerly known as 'The Poster Formerly Known as Nina DiBoy'
    wrote:
    I think I read some where that it had to do with a conflict created by a
    virtual cd/dvd being installed by the 3rd party. Not sure, but once
    resolved it has no come up again for us.
    Frank
     
    Frank, Apr 17, 2008
    #9
  10. Frank wrote:>
    Yes, I am fully aware of what Bonjour is and does. But software I rely
    on requires it to run and I am willing to live with that. But it won't
    start anymore and I need to fix that. I need to find out what happened
    that now prevents this service from starting when it worked for months
    previously without issue.

    Anyone has any idea what may be preventing a service that worked before
    from starting now? Any idea where I may look for a cause?
     
    Stéphane Bergeron, Apr 17, 2008
    #10
  11. Stéphane Bergeron

    Frank Guest

    When you go into services and try to start it what error message/number
    are you getting?
    Frank
     
    Frank, Apr 17, 2008
    #11
  12. "('Bonjour Service' failed to start. Verify that you have sufficient
    privileges to start system services."

    I am in a admin account so privileges are not an issue or at least were
    not before. UAC is off, firewall is off, Defender is on but I give the
    service the permissions it asks when I (re)install Bonjour. My AV is
    Eset's NOD32.

    Vista Ultimate 64, AMD Athlon 64 X2 5200+, 4 GB Ram, etc...

    Thanks!
     
    Stéphane Bergeron, Apr 17, 2008
    #12
  13. Stéphane Bergeron

    Frank Guest

    I would open iTunes and go to help/updates. I see that that has fixed
    the problem for many users. It does appear to be an Apple problem.
    Frank
     
    Frank, Apr 17, 2008
    #13
  14. As I said in my original post that started the thread, I do not use or
    care about iTunes. My problem is with Extensis Suitcase and Adobe
    Version Cue. Both depend on the Bonjour service.

    I did try to install iTunes because the solution you list is the most
    often found in the many Google searches I made but iTunes won't finish
    installing because the stupid Bonjour Service won't start. When the
    Bonjour Service fails to start the iTunes install rolls back and nothing
    gets installed. There's nothing for the Apple updater to update (I had
    tried that yes).

    The latest standalone Bonjour Service (1.0.4) downloadable installer
    won't install either because it fails to start and also rolls back the
    install:

    http://www.apple.com/support/downloads/bonjourforwindows.html

    So I don't think the Apple updater would have worked for me. Which leads
    me back to square one. What the hell is preventing that service from
    starting?
     
    Stéphane Bergeron, Apr 17, 2008
    #14
  15. Stéphane Bergeron

    Frank Guest

    Well as always, the last resort is to uninstall the Apple software that
    is using bonjour and re-install. I wouldn't bother doing an Apple repair
    install as in my experience I've never seen it work.
    Frank
     
    Frank, Apr 17, 2008
    #15
  16. Thanks Frank, good to know.

    --
    "Fair use is not merely a nice concept--it is a federal law based on
    free speech rights under the First Amendment and is a cornerstone of the
    creativity and innovation that is a hallmark of this country. Consumer
    rights in the digital age are not frivolous."
    - Maura Corbett

    DRM and unintended consequences:
    http://blogs.techrepublic.com.com/security/?p=435&tag=nl.e101
     
    The poster formerly known as 'The Poster Formerly , Apr 17, 2008
    #16
  17. Frank, I mean no disrespect but it's like you're not reading my posts. I
    am not talking about Apple software (aside from that stupid Bonjour
    Service). I'm talking about Adobe and Extensis software. I have tried
    uninstalling and re-installing both Extensis Suitcase and Adobe Version
    Cue as well as the standalone Bonjour Service downloaded from Apple. The
    Service never starts no matter what I do. I only mentioned iTunes and
    trying to install it because a lot of the info I found on Google about
    this problems stated that updating it fixed the issue for many people.
    It might have if I'd had a prior install that worked, but I didn't since
    I do not use iTunes. So the install never completes since Bonjour won't
    start. Since it doesn't start, those applications do not install and
    automatically roll back completely.

    I have found another more specific error message for this problem in the
    bowels of Event Viewer. It goes like this:

    "The Bonjour Service service terminated with service-specific error
    4294901747 (0xFFFEFFF3)."

    It's related to Event ID 7024 and the source is Service Control Manager.

    If it rings a bell for anyone. I'm usually good at troubleshooting
    issues like this but I'm at my wits end here.

    Thanks

    Stéphane
     
    Stéphane BErgeron, Apr 18, 2008
    #17
  18. Stéphane Bergeron

    Frank Guest

    Sorry about that Stephane, as I meant Adobe yet typed Apple.
    My mistake, although is can be rather confusing seeing as how Apple
    Bonjour is a tool used by Adobe Version Cue CS3.
    Here is a quote I've seen on goolge about the service, but no reference
    to your problem.

    "Bonjour is an Apple-developed network-asset-sharing protocol. Given
    that Photoshop doesn't support dealing with assets on a network, even
    with Bonjour installed, I'm not sure what its point is in a Photoshop
    installation. I have never seen any evidence that Bonjour is in any way
    contributing to my use of Photoshop -- no Bonjour screens for
    discovering network files, printers, etc. Perhaps it's used to discover
    Version Cue servers, for those who have a suite installed. According to
    Apple's Bonjour for Windows page:

    Bonjour for Windows includes a plugin to discover advertised HTTP
    servers using Internet Explorer. Click the Bonjour icon in the Internet
    Explorer toolbar to enable Bonjour browsing. If you have Bonjour devices
    on your local network with embedded HTTP (Web) servers, they will appear
    in the list.
    The Bonjour Printer Wizard is also included and allows Windows computers
    to print to Bonjour networked printers, including USB shared printers
    connected to the AirPort Extreme and AirPort Express Base Stations.
    Since Apple first launched Bonjour in 2002, every major maker of network
    printers has adopted Bonjour. With the Bonjour Printer Wizard, computers
    using Windows can also experience the benefits of effortlessly
    discovering and printing to these Bonjour printers."
    My Bonjour installation from PSCS3 doesn't provide me with the Bonjour
    printer wizard or an IE add-in. It's running as a service without any
    clients. Pointless."

    Could your problem be related to the bonjour printer (if you even have
    one)?
    Maybe delete it and then try a reinstall.
    Sorry that I not coming forth with an exact answer but as I said before,
    we don't use bonjour...it's service is disabled on all of our boxes.
    Frank


    I have tried
     
    Frank, Apr 18, 2008
    #18
  19. No problem Frank and thanks very much for trying to help.
    No I don't. The only mention of that printer I have seen is when trying
    to install the standalone Bonjour. Neither Suitcase nor Version Cue
    install that printer.
    There's nothing to delete, it won't install. It won't install because it
    won't start and the installer rolls back. Like I said, I uninstalled
    Suitcase when I was first troubleshooting the issue and Bonjour got
    uninstalled with it. I have not been able to re-install it since because
    it won't start.
    I wouldn't use it either if I had a choice. As far as I can tell, both
    Extensis and Adobe use Bonjour for purposes of activation/copy
    protection. I could live without Suitcase if I really had to but it
    really is the best font manager I've tried and I would rather not. As
    for Version Cue, if that is not installed then other components in the
    Suite will not work correctly even if it's not used so I really need
    Bonjour to work...
     
    Stéphane Bergeron, Apr 18, 2008
    #19
  20. Stéphane Bergeron

    Frank Guest

    Hummm...we use Font Navigator but truthfully, in our current usage of
    Vista Ultimate, we do not have to keep switching font groups as we
    do/did in Win9x/2K/XP as the number of fonts installed seems to have no
    ill effect on Vista at all. We even have one Vista box with 1,600 fonts
    install out of our font library of around 40,000 fonts and we can't tell
    the difference between it an another Vista box with only 180 fonts
    installed.

    Also we've seen no ill effect in our installs of Adobe MC CS3 when
    bonjour is disabled. Cue seems to be working just fine although you may
    be utilizing it for purposes that we are not.

    Anyway, I hope you're able to solve your problems with bonjour in the
    very near future.
    Sorry that I couldn't be of any real help to you.
    All the best!
    Frank
     
    Frank, Apr 18, 2008
    #20
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